iKotobukiya Replacement Partsn/a

Dear MFC-Community,

I lost the two tiny chessmen which were part of the No game no life - Shiro Figure from Kotobukiya: item #218050

I am a german living in Japan but I didn't find the right contact email address to ask Kotobukiya for help.

Does Kotobukiya replace parts at all? As it was my fault to lose them parts they send me replacement when I accept to pay them?

Thank you

Best,
Arekusu

Comments (6)

12 years agoArekusuArekusu
I just received and answer from kotobukiya japan (support@kotobukiya.co.jp). They will replace the two lost chessman for free!! :)
02 years ago (2 years ago)ArekusuArekusu
Moro (2 years ago) #2589526I have not had good experiences with Koto's customer service. I love them, but they are not helpful to overseas customers unless you have bought directly from their store. It's worth a try, but don't get your hopes up too much.

Thanks for the info. I will tell you about the result as soon as possible. Let's see
02 years agoMoroMoro
I have not had good experiences with Koto's customer service. I love them, but they are not helpful to overseas customers unless you have bought directly from their store. It's worth a try, but don't get your hopes up too much.
02 years agonaisornaisor
If you're living in Japan, most of these things are dealt by phone. There're usually phone numbers to call customer service in the box of the product.
02 years agoArekusuArekusu
ugendo (2 years ago) #2586914Looks like this is support: [ext link ]
I've heard of them replacing broken parts, I'm not sure if they would replace parts you lost though. Worth a try.


Thank you so much for your help. I'll try and ask them
02 years agougendougendo Cleo
Looks like this is support: [ext link ]
I've heard of them replacing broken parts, I'm not sure if they would replace parts you lost though. Worth a try.

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