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GSC won't replace defective Nendoroid parts

ArekusuArekusu2 years agoAsk MFC
Dear MFC-community,

I wrote an inquiry to GSC because of a problem with my Ryuko Matoi Nendoroid
The problem is as follow:
Two of the included arms won’t stay in the chests left hole. When I put either one of these arms inside, they will drop out immediately , as there is no resistance.

I told GSC about it and got this answer:
……” this part is not defective but due to production limitation.
It is common among this product.
Even we send you a replacement, it is all the same.”…….

What should/can I do?
I mean, I can’t use these two arms, they’re for trash-bin.

Thank you!
See you,

Best,
Arekusu

P.S.: I am not a native english speaker, thus please excuse mistakes.
4,676 hits • 15 comments

Comments15 comments

Selected Comments
32pt
I'm starting to like GSC and their nendoroids less and less. The whole Sakura fiasco and many other nendoroids having messed up parts.. and this reply just makes me angry. Prices go up but quality goes down? Get your shit together, GSC.
2 years ago
Recent Comments
1pt
I also tried mail them and they are replied the same thing even the nendoroid just sold in last month Dec 2014!
And yet it is old product and we have no parts in stock for it. OoO!

Kinda start try going other company line such as Bandai, alter and banpresto instead GSC already after seeing their sky rocket price products.
2 years ago
2pt
a-fung (2 years ago) #2602120I'd say GSC was good but not anymore. They used to do much more than I expected for even the slightest problem. Now they do not do anything about any problem even if it's their fault.

I sadly have to agree. It seems that they have begun getting complacent, lazy, and greedy. There have been several recent figures that have barely come with enough parts to justify being action figures, and most of them are at the high end of the price scale. It's sad to see a company that can lavish many interesting and unique designs and accessories for some characters (cough Miku and Saber) and yet seem to have thrown together figures for characters (that are likely only getting the one) in about five minutes. It's a shame that their customer support (that is arguably the best in this hobby) is also suffering. Makes me a little wary of continuing to buy their products, given the recent issues and this unwillingness to fix the issues.
2 years ago
1pt
Moro (2 years ago) #2601715"We know this is a problem but we're going to pretend it's a feature and not a bug. And we aren't going to advise you on it either."
GSC's service is usually good. They're slacking.
xcupidxstuntx (2 years ago) #2601573Kind of shitty that GSC are AWARE there is a problem but haven't tried to fix it. Yes it'll be expensive for them to replace the arms of pretty much every Ryuko Nendoroid but...kind of their fault for not quality testing the product enough before they released it...

I'd say GSC was good but not anymore. They used to do much more than I expected for even the slightest problem. Now they do not do anything about any problem even if it's their fault.
2 years ago
1pt
It's not very good there's a continuing problem with their nendoroids line. Hopefully they will do something to fix the defects if they're getting a lot of complaints.
2 years ago
0pt
xcupidxstuntx (2 years ago) #2601573I think I've seen someone suggest putting layers of clear nail varnish over the joint to try and make it thicker so it will stay in better. That might be something to try?
Kind of shitty that GSC are AWARE there is a problem but haven't tried to fix it. Yes it'll be expensive for them to replace the arms of pretty much every Ryuko Nendoroid but...kind of their fault for not quality testing the product enough before they released it...
I was debating getting this Nendoroid, but knowing it has this defect? I think I'll pass.
Honestly they could just cast a limited number of new ones and have people claim them on a first-come-first serve basis. The number of people who actually claim the replacement parts would probably be pretty low. I'm lucky enough that my Ryuuko's arms stay in so I didn't know it was a problem and thus wouldn't need to claim.

On the bright side, clear nail polish on the pegs is probably the easiest fix ever. :'D
2 years ago
0pt
The same thing happened to me when Halloween Miku's peg was too big. They basically told me too bad. Makes me not order Nendoroids anymore.
2 years ago
0pt
ponnie ~Donyatsu Huntress~
Add magnets there and have fun. Many nendos have such issues.
2 years ago
5pt
"We know this is a problem but we're going to pretend it's a feature and not a bug. And we aren't going to advise you on it either."

GSC's service is usually good. They're slacking.
2 years ago
10pt
I think I've seen someone suggest putting layers of clear nail varnish over the joint to try and make it thicker so it will stay in better. That might be something to try?

Kind of shitty that GSC are AWARE there is a problem but haven't tried to fix it. Yes it'll be expensive for them to replace the arms of pretty much every Ryuko Nendoroid but...kind of their fault for not quality testing the product enough before they released it...

I was debating getting this Nendoroid, but knowing it has this defect? I think I'll pass.
2 years ago
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