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Comments • Re-class replacement problems

  • 4 comments
  • 0pt
    Revien (1 year ago) #4741035You could try contacting them again about it. I had a similar problem when I received ITEM #144312. Her face had shiny spots all over, and when I got my replacement in the mail she had even more issues (though no shiny spots! Yay?).
    Even if it's a "common problem", if GSC is paying for a replacement to be sent, they should at least be checking it over to be sure they're sending you a non-defective item.
    Nowadays I don't even contact them about Nendoroid defects. I wait till a few more come in and send in a form about 'em all at once, since I seem to have such bad luck about it.


    I did email them instantly. Took some pictures and added them in.
    I just got a reply saying sorry for the difficulty, we'll sent a replacement.

    And I'm fairly certain it'll have the same problem. Because it's not just my 2 figures on my previous post someone mentioned that they had the exact same part break off and aperently we aren't the only ones with that exact same part breaking.

    I used to never contact them for flaws and such except for when it's really broken. But over the past year, year and a half I've been so dissapointed by the figures I've been getting. When my devil Homura arrived in the terrible state she was in that just tipped it all over. And from that point on I email the companies whenever there's a problem. Bad paintjob, broken parts, malfunctioning parts, bad quality overall, seamlines and so on and so forth.
    As I mentioned the figures I've been getting having been going down in quality.
    1 year ago
    0pt
    Titan_Scientist (1 year ago) #4724068If it's happened twice, it could be a common problem with this figure, maybe that spot is where it's fragile and easily breakable.

    At the other side of the figure it has the exact same piece and both of the figures have no problems at that side. When my replacement arrived and I noticed that it was broken I took my first one (with the piece completely broken) and pushed on the other side of it to see if it's really that fragile ... I needed to use quite some force (for a figure part) to make it bend slightly so it is mostlikely a flaw in the mold or something.
    1 year ago
    1pt
    You could try contacting them again about it. I had a similar problem when I received ITEM #144312. Her face had shiny spots all over, and when I got my replacement in the mail she had even more issues (though no shiny spots! Yay?).

    Even if it's a "common problem", if GSC is paying for a replacement to be sent, they should at least be checking it over to be sure they're sending you a non-defective item.

    Nowadays I don't even contact them about Nendoroid defects. I wait till a few more come in and send in a form about 'em all at once, since I seem to have such bad luck about it.
    1 year ago
    8pt
    If it's happened twice, it could be a common problem with this figure, maybe that spot is where it's fragile and easily breakable.
    1 year ago
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