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MHToyShop Shop Shut Down / Closure (Confirmed)

pafy6285RGBlv62 months agoNews
Just posting this for more visibility as I think community articles are more visible than the forum threads. As discussed in this MFC thread, myfigurecollect... it seems that MHToyShop suddenly close their online shop site and also it seems that their Amazon/Ebay account changed name and/or owners. Another thread from reddit regarding it: www.reddit.com/...

Personally, I only have one preorder from this shop with just a 20% downpayment (around $50) and also still have three months to open Paypal dispute in case the shop indeed closed so still observing for any developments for a few more days.

UPDATE 1 (2017/07/17 12:30 PDT)
Official announcement from MHToyShop regarding shop closure:

It pains us to say this. Today after 5 years of helping collectors obtain their favorite action figures, statues and collectible goods we will be shutting down MHToyShop. Our number one goal has always been to provide customers with a reputable place to shop for their favorite hobby. After many years of operating at a loss to facilitate customers and with growing competition, difficult vendors, inconsistencies with item releases, merchant account limitations, unpaid customer invoices and increased pricing we can no longer keep the doors open. Our team has worked countless overtime hours to keep things afloat but no matter what we did we could not stop the downward spiral. To make matters worst our website was down for less than 48 hours and customers began to issue chargeback claims at an alarming rate before giving us the ability to explain the outage.
With that said, we'd like to thank all of the thousands of customers that supported us over the years and we hope you find a new shop that facilitates all of your collecting needs like we have or better. If you have any unfulfilled orders with us we will begin issuing customers refunds accordingly with whatever resources we have. To contact us it will need to be through our support email and not any other channels. We no longer own our Ebay, Amazon and social accounts as those were sold to fulfill customers orders. If contacting our support email, please be aware that some emails may go unanswered if your questions have been answered here. We now have limited staff able to fulfill and answer hundreds of order request. Once again, we'd like to thank all of the customers that have supported us over the years and we hope you continue your collecting hobby!
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63pt
they honestly have no right to blame this on the people who were issuing charge backs. there are so many ways they could have prevented that
why didnt they send out emails?? why did they shut down suddenly with no warning?? this feels kinda shady
2 months ago
52pt
All of you do realize that they're not being entirely truthful here and really were trying to run off with your money, right? The idea that people would swoop in, buy up all the social media accounts of a defunct store simultaneously, then promptly proceed to shut them all down without a peep of an announcement occurring at any point during this process is absolutely ludicrous.

These aren't the words of some innocent, unfortunate soul who was simply misunderstood by the harsh, uncaring world around them; they're the words of somebody who got caught trying to sneak a cookie out of the cookie jar and is making up excuses to justify themself. I wouldn't be shocked if this statement were just another delaying tactic.
2 months ago
Recent Comments
1pt
I guess MHToyShop is on witchhunt for our money? :T
1 month ago
1pt
pianokid (1 month ago) #24364574I'd say your next step should be to contact your bank and explain the situation to them. Make sure you have your receipts/invoices, the screenshot of the closure announcement from MH Toy Shop's website, and links to the forum and blog threads about this as supporting evidence.
EDIT: Sorry, just saw your response on the forum. I didn't know your exact situation. Definitely email PayPal and explain that you filed your claim under the wrong category.

Hey :) Thanks for reply. c: Well, yes. Sadly in my pp don't have my bank [it have it bank won't help me] as I said I'm strictly only use pp balance..
Yeah but in pp page only message in different category "Topics" I liked old pp contact system.. it little confused in puzzle for CORRECT topic..and I can't open re-case it was forced closed. :I
1 month ago
1pt
angelbott (1 month ago) #24268933PP not help me for my 5 claim with this shop they forced closed and denied because for "not cover protected." I tried to re-open them to talk but no way. :c I want to email them about this I still pissed off...
I'd say your next step should be to contact your bank and explain the situation to them. Make sure you have your receipts/invoices, the screenshot of the closure announcement from MH Toy Shop's website, and links to the forum and blog threads about this as supporting evidence.

EDIT: Sorry, just saw your response on the forum. I didn't know your exact situation. Definitely email PayPal and explain that you filed your claim under the wrong category.
1 month ago
1pt
got my refund of my 3 pre orders yesterday, paypal is the best :)
1 month ago
1pt
MH responded to my first claim and I got my money back really fast. They never responded to PayPal for the two remaining claims (not sure why?). So I just found out that PP has sided with me for the two claims and I'll be getting my money back. I'm so relieved that I'm getting it all back. I'm disappointed because I was only able to reorder one of the items but that's not the end of the world. Hoping that everyone is able to get their money back.
1 month ago
1pt
pianokid (1 month ago) #24203613PayPal just refunded my 2 claims. As stated, you have to wait 10 days from the initial claim for the seller to respond (which MH Toy Shop doesn't seem intent on doing) before PayPal can proceed with further action.

PP not help me for my 5 claim with this shop they forced closed and denied because for "not cover protected." I tried to re-open them to talk but no way. :c I want to email them about this I still pissed off...
1 month ago
0pt
PayPal just refunded my 2 claims. As stated, you have to wait 10 days from the initial claim for the seller to respond (which MH Toy Shop doesn't seem intent on doing) before PayPal can proceed with further action.
1 month ago
0pt
Paypal has refunded me 6 of the 7 claims filed. The last one says its being reviewed by Paypal. If it doesnt get resolved within the next few days i'll give them a call.
1 month ago
0pt
Filed 3 claims at the same time and PayPal has refunded me one with the smallest amount just now XD, still waiting for the other two.

3 claims - 2 refunded so far
They're dragging their asses on the one with the largest amount so far XD
I initially gave MHToyshop the benefit of the doubt but they don't seem to want to take responsibility, obviously someone screwed up big time on their part


Yes! All fileable claims refunded! Lost out on $50+ total from 2 deposits way back early December T_T This will serve as an abject lesson for me from now on.
1 month ago
0pt
skmm (1 month ago) #24097069Did you email PayPal after or before the allotted time for the 'seller' to response? Mine said the 'seller has been asked to respond by July 30. Once we receive the information, we'll continue our review of this case"
Filed a claim last July 20 by the way

I emailed Paypal after the given time. If there's no update by tomorrow, email them. You've already given the "seller" plenty of time to respond back.
1 month ago
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Second hand waifus deserve a second chance at laifu!

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