Figure Site and Shop ForumFigure Site and Shop ForumThis club is for discussion and shop & site related questions.

Kamina
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Kamina

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Level 12
Joined 7 years ago
Post(s) 65

6 years ago
I've had a very bad experience with BIJ. I spent 11000 yen on a Alter Dizzy figure shipped via SAL with tracking. It has been over 3 months and I still have not received my figure. After contacting customer service, they informed me that I was only eligible for a 6000 yen compensation. Essentially I wasted 5000 yen on waiting 3 months for no package. I know companies like HLJ would either give a full refund or a store credit or a replacement regardless of how much the post office compensates.
  #585029

Kamina
Regular Boarder

Kamina

Online No
Level 12
Joined 7 years ago
Post(s) 65

6 years ago
I'm so angry with BIJ now... Now I can't find a Alter Dizzy for sale anywhere for a reasonable price.
  #586451

Vicodin
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Vicodin

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Level 9
Joined 7 years ago
Post(s) 8
Location United St...

6 years ago
KaminaI'm so angry with BIJ now... Now I can't find a Alter Dizzy for sale anywhere for a reasonable price.

I think it's getting re-released soon
  #586559

Anjira
Regular Boarder

Anjira

Online No
Level 18
Joined 6 years ago
Post(s) 25
Location USA

6 years ago
I'm very angry with BiJ myself. Do you think that it's possible to email them and have them close my account? I'd really not order from them anymore.
  #586591

Kamina
Regular Boarder

Kamina

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Level 12
Joined 7 years ago
Post(s) 65

6 years ago
Ugh but I have to wait months more to get the rereleased version and I've already waited months only to have BIJ not care at all that my package was lost.

Don't order anything from this website.
  #586615

Muntoe
Lover of cacti ♡꒰*・ω・人・ω・*꒱♡
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Muntoe

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Level 45
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Post(s) 2970
Location United St...

6 years ago
Ugh, that sucks Kamina...as much as I hate waiting too the best bet would probably be to wait for her to be re-released in 2012, since then you may not be overpaying from a greedy seller.

Sounds like quite a few people are having problems lately with this store O_o
  #586637

Vicodin
Regular Boarder

Vicodin

Online No
Level 9
Joined 7 years ago
Post(s) 8
Location United St...

6 years ago
KaminaUgh but I have to wait months more to get the rereleased version and I've already waited months only to have BIJ not care at all that my package was lost.

Don't order anything from this website.


True. Hopefully they don't screw up my order for Boa Hancock. I try to make it a habit to use my credit card off paypal, so if the item never arrives and no one does anything I can have the cc company just force the money back to my account.
  #586642

Anjira
Regular Boarder

Anjira

Online No
Level 18
Joined 6 years ago
Post(s) 25
Location USA

6 years ago
MuntoeUgh, that sucks Kamina...as much as I hate waiting too the best bet would probably be to wait for her to be re-released in 2012, since then you may not be overpaying from a greedy seller.

Sounds like quite a few people are having problems lately with this store O_o


Yup. I think most of it is due to it's poor customer service, and incidents like these. My packages are usually really banged up, and I've never had that problem anywhere else. Also they spam my inbox with paypal requests when I already paid, (they stopped eventually after they replied to my email after a week). Which is why I'm really tempted to just email them and close my account, if it's possible.
Updated 6 years ago #586644

doku999
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doku999

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Level 13
Joined 7 years ago
Post(s) 189
Location Toronto

6 years ago
AnjiraYup. I think most of it is due to it's poor customer service, and incidents like these. My packages are usually really banged up, and I've never had that problem anywhere else. Also they spam my inbox with paypal requests when I already paid, (they stopped eventually after they replied to my email after a week). Which is why I'm really tempted to just email them and close my account, if it's possible.

The packages being banged up, or lost, long delivery time etc are due to the postal service, not the retailer. Of course, it's the retailer's responsibility to pack well.

I can't judge BIJ since my first order with them hasn't arrived yet but haven't had them spam my inbox.

I understand a figure being lost sucks and they could have handled it better but a bigger retailer is better equipped to absorb the loss than a smaller retailer like BIJ.
  #586664

strictlystyles
Closet Nerd
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strictlystyles

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Level 19
Joined 8 years ago
Post(s) 420
Location New Jerse...

6 years ago
im just upset that i had 3 orders cancelled in the last few months that were pre ordered months earlier. It kind of makes me wonder what can they fulfill at times, and that's not good. With their higher prices, and immediate payment on exclusives, I think ill pass on them going forward. The last figure I have with them is the dengeki Ami in January(ordered 2 weeks before the payment changes =]), and I think that will be the last.
http://img703.imageshack.us/img703/4817/10128208.gifhttp://img251.imageshack.us/img251/565/katam.gifhttp://img178.imageshack.us/img178/821/ari.gifhttp://img833.imageshack.us/img833/3946/gif3yj.gifhttp://img821.imageshack.us/img821/8787/newfile.gif
Updated 6 years ago #586929

Kamina
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Kamina

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Level 12
Joined 7 years ago
Post(s) 65

6 years ago
I just realized that I paid my BIJ invoice with paypal. Should I open a dispute to try and get my full amount back? What do you think my chances are?
  #587624

strictlystyles
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strictlystyles

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Post(s) 420
Location New Jerse...

6 years ago
KaminaI just realized that I paid my BIJ invoice with paypal. Should I open a dispute to try and get my full amount back? What do you think my chances are?depends on how long its been sitting. Id ask paypal
http://img703.imageshack.us/img703/4817/10128208.gifhttp://img251.imageshack.us/img251/565/katam.gifhttp://img178.imageshack.us/img178/821/ari.gifhttp://img833.imageshack.us/img833/3946/gif3yj.gifhttp://img821.imageshack.us/img821/8787/newfile.gif
  #588317

escape_rope
Very Important Boarder

escape_rope

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Level 42
Joined 7 years ago
Post(s) 5912
Location Finland

6 years ago
KaminaIt has been over 3 months and I still have not received my figure.
I don't think PayPal can help you since it's been that long. You should have done something way earlier. I wouldn't have waited figure more than a month if the packet had tracking and all. Of course, you can try to open the dispute but if it's really been more than 3 months.. don't get your hopes up.
Updated 6 years ago #589868

Suokun
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Suokun

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Level 14
Joined 8 years ago
Post(s) 211
Location Brazil

6 years ago
escape_ropeKaminaIt has been over 3 months and I still have not received my figure.
I don't think PayPal can help you since it's been that long. You should have done something way earlier. I wouldn't have waited figure more than a month if the packet had tracking and all. Of course, you can try to open the dispute but if it's really been more than 3 months.. don' get your hopes up.


I think you can only open a dispute until 45 days after the payment. Not sure about this, thought.
  #589948

Kzuki
Stalker
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Kzuki

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Level 20
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Post(s) 286
Location The Nethe...

6 years ago
KaminaI've had a very bad experience with BIJ. I spent 11000 yen on a Alter Dizzy figure shipped via SAL with tracking. It has been over 3 months and I still have not received my figure. After contacting customer service, they informed me that I was only eligible for a 6000 yen compensation. Essentially I wasted 5000 yen on waiting 3 months for no package. I know companies like HLJ would either give a full refund or a store credit or a replacement regardless of how much the post office compensates.
It says so in their FAQ;

"- Registered Small Packet : a tad slower but less costly, this method is most appropriate for small-sized parcels. It is exclusive to parcels weighing less than 2 kg and whose three dimensions combined (l x w x h) don’t exceed 90 cm, knowing that the length itself must not exceed 60 cm. The shipment can be insured up to 6000 yen and is trackable online with a special number."

I doubt any other store would have given you a full refund, because you went with SAL Registered and that means you will never get the full amount back in case of the package being lost or stolen etc. Clearly says up to 6000y.
  #590060

October
Regular Boarder

October

Online No
Level 12
Joined 8 years ago
Post(s) 138
Location Canada

6 years ago
so what's up with the tracking?
can you not see any information about it onlie?

eg, where's it at
http://img843.imageshack.us/img843/4602/26243607.jpg
  #590076

Muntoe
Lover of cacti ♡꒰*・ω・人・ω・*꒱♡
Moderator

Muntoe

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Level 45
Joined 8 years ago
Post(s) 2970
Location United St...

6 years ago
In my experience in any shop using Registered SAL you get the tracking information when the package ships, and you can follow it using your own country's postal service website (or I guess Japan Post depending on where it is).

Now if one NEVER received a tracking code despite ordering SAL Registered, there is a problem lol
  #590413

alamarco
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alamarco

Online No
Level 16
Joined 8 years ago
Post(s) 293
Location Canada

6 years ago
Just made my first order with BIJ. It's a pre-order for August so I'll be able to see how good they are pretty soon. Not sure exactly when the item will be released, but hopefully early August. :)
http://myfigurecollection.net/profile/alamarco/sign.png
  #591800

Aya-Kun
Very Important Boarder

Aya-Kun

Online No
Level 24
Joined 8 years ago
Post(s) 1511
Location United Ki...

6 years ago
can anyone get in to the site? or is it just me its not liking
http://www.squiby.net/view/4217856.png http://www.squiby.net/view/4217868.png http://www.squiby.net/view/4217872.png http://www.squiby.net/view/4217875.png http://www.squiby.net/view/4217876.png
  #592435

Kurotsuki
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Kurotsuki

Online No
Level 13
Joined 8 years ago
Post(s) 5
Location Montreal,...

6 years ago
Aya-Kuncan anyone get in to the site? or is it just me its not liking
Their logo is hiding this text :
"We are currently undergoing maintenance and will be back online in a few hours. Thank you for your understanding."
  #592458

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