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4Arnd
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4Arnd

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3 years ago
Solaris Japan

MFC Shops Feedback & Rating Page

Online Shop: [ext link ]
MFC Page: SolarisJapan
Social: Twitter ([ext link ]) / Facebook ([ext link ])

Solaris Japan was founded in 2008 in Tokyo, Japan. Offering in-depth knowledge about Japanese products, good packaging, vast selection and personal communication.

They are specialised on finding older out of stock items in new and used condition from smaller suppliers all over Japan.
Used products are always complete and generally in very good condition. You will be informed about any unusual damages prior to shipping.

Support: Contact Form [ext link ]
Languages: English, German and Japanese
Shipping: Worldwide Shipping with Japan Post, EMS and DHL. Let them know in case you do not want DHL. [ext link ]
Payment methods: Paypal, Bitcoin and Sofortüberweisung (Banktransfer) [ext link ]

+ MFC Supporter
+ ships worldwide
http://myfigurecollection.net/pics/b/mfc180x80.png . https://en.facebookbrand.com/wp-content/uploads/2016/05/FB-fLogo-Blue-broadcast-2.png . https://cdn.cms-twdigitalassets.com/content/brand-twitter/en/jcr:content/par/c01_column_1596992668/col2/b04_asset_download_m.img.500.medium.1469476604231.jpg .
Updated 2 years ago #2517768

R_Dorothy
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R_Dorothy

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Level 20
Joined 7 years ago
Post(s) 181
Location USA

3 years ago
Anyone ordered a used figure from them? I don't like that all they have is this generic message on every used figure: "We hand-pick all of our pre-owned products in order to ensure their condition is in the best possible state." instead of AmiAmi's lettering system.
http://i.imgur.com/PJOu4BM.jpg
  #2558946

Megawarrior
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Megawarrior

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Location Maryland

3 years ago
How are they with pre orders? Do they take money up front or what?
  #2563737

johntheo95
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johntheo95

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Post(s) 62
Location Greece

2 years ago
anyone had any experience from ordering from them? it seems that they came out of thin air(at least for me)and they seem to have quite a wide variate of figures and also some of them are quite hard to get and overpriced too in the market.Most of their prices seem reasonable enough (although there are some killers in some very rare items)
also about the shipping rate.IF there is someone from Europe got any orders plz share the weight and time
  #2565510

Lina
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Lina

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Post(s) 274
Location Illinois

2 years ago
R_Dorothy (3 years ago) #2558946Anyone ordered a used figure from them? I don't like that all they have is this generic message on every used figure: "We hand-pick all of our pre-owned products in order to ensure their condition is in the best possible state." instead of AmiAmi's lettering system.

I'm not liking that either. There's a magazine that I've been really wanting that is only available pre-owned, but I have no idea of the condition and if the item it comes with has been used or not. I agree it would be nice if they had some sort of a system like AmiAmi or even pictures instead of having to send them messages to see if they can provide anymore details.
  #2565914

Rincchi
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Rincchi

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Post(s) 34
Location England

2 years ago
R_Dorothy (3 years ago) #2558946Anyone ordered a used figure from them? I don't like that all they have is this generic message on every used figure: "We hand-pick all of our pre-owned products in order to ensure their condition is in the best possible state." instead of AmiAmi's lettering system.

I'm wondering about this too. Do used figures still come with their boxes? What about missing parts? I tried looking for an FAQ page in the hope of answers but couldn't find one. Really wish they could be more specific.
  #2569487

runnerxc
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runnerxc

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Location East Coas...

2 years ago
I had a very good experience ordering with them. Ordered two new nendoroids, shipped quickly to the US and I would certainly be willing to buy from them again.
  #2570367

Lina
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Lina

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Post(s) 274
Location Illinois

2 years ago
runnerxc (2 years ago) #2570367I had a very good experience ordering with them. Ordered two new nendoroids, shipped quickly to the US and I would certainly be willing to buy from them again.
That's great to hear! I placed my order on the magazine I was eyeing since they said that the item it comes with is stilled sealed and only the magazine might show some minor usage. Though the price did go up by $10 after I ordered it. Yikes!
  #2570431

majokko
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majokko

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Location Californi...

2 years ago
Hi! I just ordered from their site and had a couple questions. First, do they charge you when they ship out your item? I'm used to being charged right when I make the order, but I haven't been charged yet. Second, do they display your address differently from what you gave them?

For example, I put

address
city, state, zip code
country

but on the order page it's displayed as

address
space
zip code city, country

my state isn't even there. I hope this makes some sense? thank you!
  #2595684

Lina
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Lina

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Level 10
Joined 4 years ago
Post(s) 274
Location Illinois

2 years ago
majokko (2 years ago) #2595684Hi! I just ordered from their site and had a couple questions. First, do they charge you when they ship out your item? I'm used to being charged right when I make the order, but I haven't been charged yet. Second, do they display your address differently from what you gave them?

For example, I put

address
city, state, zip code
country

but on the order page it's displayed as

address
space
zip code city, country

my state isn't even there. I hope this makes some sense? thank you!


I was charged a couple of days later, but that may be because I ordered on NYE so it would probably take a couple of days to charge me. I'm not sure if that is normal as this is my first time buying from them (and won't buy from them again due to issues with DHL).

I looked at my order page and it shows that same thing it is showing you.

address
space
zip code city, country

I wouldn't worry about it though. My package has made it to my state and was supposed to arrive on Friday, but I guess they held onto it instead. Not sure if it was due to the bad snow the day before or what so we shall see what happens. I really hate DHL. I've had nothing but problems with them. Hopefully it arrives today.
Updated 2 years ago #2596130

majokko
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majokko

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Level 8
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Post(s) 3
Location Californi...

2 years ago
Lina (2 years ago) #2596130majokko (2 years ago) #2595684Hi! I just ordered from their site and had a couple questions. First, do they charge you when they ship out your item? I'm used to being charged right when I make the order, but I haven't been charged yet. Second, do they display your address differently from what you gave them?

For example, I put

address
city, state, zip code
country

but on the order page it's displayed as

address
space
zip code city, country

my state isn't even there. I hope this makes some sense? thank you!


I was charged a couple of days later, but that may be because I ordered on NYE so it would probably take a couple of days to charge me. I'm not sure if that is normal as this is my first time buying from them (and won't buy from them again due to issues with DHL).

I looked at my order page and it shows that same thing it is showing you.

address
space
zip code city, country

I wouldn't worry about it though. My package has made it to my state and was supposed to arrive on Friday, but I guess they held onto it instead. Not sure if it was due to the bad snow the day before or what so we shall see what happens. I really hate DHL. I've had nothing but problems with them. Hopefully it arrives today.


Oh okay, thanks so much. That makes me feel a lot better. I'm nervous ordering from this site especially since my order is expensive. They finally charged me today, I'm assuming they didn't before because it was a weekend. Hoping they'll ship soon.

But man, what a bummer for you. I hope you get your package today. Let me know how it goes?
  #2596271

Lina
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Lina

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Level 10
Joined 4 years ago
Post(s) 274
Location Illinois

2 years ago
majokko (2 years ago) #2596271Lina (2 years ago) #2596130majokko (2 years ago) #2595684Hi! I just ordered from their site and had a couple questions. First, do they charge you when they ship out your item? I'm used to being charged right when I make the order, but I haven't been charged yet. Second, do they display your address differently from what you gave them?

For example, I put

address
city, state, zip code
country

but on the order page it's displayed as

address
space
zip code city, country

my state isn't even there. I hope this makes some sense? thank you!


I was charged a couple of days later, but that may be because I ordered on NYE so it would probably take a couple of days to charge me. I'm not sure if that is normal as this is my first time buying from them (and won't buy from them again due to issues with DHL).

I looked at my order page and it shows that same thing it is showing you.

address
space
zip code city, country

I wouldn't worry about it though. My package has made it to my state and was supposed to arrive on Friday, but I guess they held onto it instead. Not sure if it was due to the bad snow the day before or what so we shall see what happens. I really hate DHL. I've had nothing but problems with them. Hopefully it arrives today.


Oh okay, thanks so much. That makes me feel a lot better. I'm nervous ordering from this site especially since my order is expensive. They finally charged me today, I'm assuming they didn't before because it was a weekend. Hoping they'll ship soon.

But man, what a bummer for you. I hope you get your package today. Let me know how it goes?

I'm glad I could help ease your mind! I agree that they may not have charged you because it was the weekend. I hope your order arrives safely!

My husband texted me saying my order arrived so yay me! Haha! He sent me pictures so that made my day. Now to wait for work to be over with! My first order shipped by DHL was a giant mess and really angered me because of the delivery person and their incompetence. It's a long frustrating story. Lol It didn't help that it happened just before my wedding and I needed the item for my honeymoon.
Updated 2 years ago #2596452

SolarisJapan
Very Important Boarder + Partner

SolarisJapan

Online No
Level 35
Joined 3 years ago
Post(s) 33
Location Tokyo, Ja...

2 years ago
majokko (2 years ago) #2595684Hi! I just ordered from their site and had a couple questions. First, do they charge you when they ship out your item? I'm used to being charged right when I make the order, but I haven't been charged yet. Second, do they display your address differently from what you gave them?

For example, I put

address
city, state, zip code
country

but on the order page it's displayed as

address
space
zip code city, country

my state isn't even there. I hope this makes some sense? thank you!


Thanks for your order! If you pay with paypal, your order usually gets charged on checkout, it might happen that paypal doesnt charge on weekend in some countries.

Sorry for the confusion on the account page. We will fix that asap!


Lina (2 years ago)My husband texted me saying my order arrived so yay me! Haha! He sent me pictures so that made my day. Now to wait for work to be over with! My first order shipped by DHL was a giant mess and really angered me because of the delivery person and their incompetence. It's a long frustrating story. Lol It didn't help that it happened just before my wedding and I needed the item for my honeymoon.

Great to hear that your order arrived safely! If you want us to send your order with EMS next time, you can add a comment to your order on checkout.


---

Thanks for giving our shop a try, if anybody has specific question, you can always write us a PM on MFC or via contact form on our page! :)
  #2597003

Lina
Regular Boarder

Lina

Online No
Level 10
Joined 4 years ago
Post(s) 274
Location Illinois

2 years ago
SolarisJapan (2 years ago) #2597003majokko (2 years ago) #2595684Hi! I just ordered from their site and had a couple questions. First, do they charge you when they ship out your item? I'm used to being charged right when I make the order, but I haven't been charged yet. Second, do they display your address differently from what you gave them?

For example, I put

address
city, state, zip code
country

but on the order page it's displayed as

address
space
zip code city, country

my state isn't even there. I hope this makes some sense? thank you!


Thanks for your order! If you pay with paypal, your order usually gets charged on checkout, it might happen that paypal doesnt charge on weekend in some countries.

Sorry for the confusion on the account page. We will fix that asap!


Lina (2 years ago)My husband texted me saying my order arrived so yay me! Haha! He sent me pictures so that made my day. Now to wait for work to be over with! My first order shipped by DHL was a giant mess and really angered me because of the delivery person and their incompetence. It's a long frustrating story. Lol It didn't help that it happened just before my wedding and I needed the item for my honeymoon.

Great to hear that your order arrived safely! If you want us to send your order with EMS next time, you can add a comment to your order on checkout.


---

Thanks for giving our shop a try, if anybody has specific question, you can always write us a PM on MFC or via contact form on our page! :)


Thank you so much for letting me know about EMS! I really appreciate that! Your customer service has been wonderful and I would hate to not use your store due to issues with DHL so giving me this option will definitely allow me to continue shopping at your store. Everything arrived safely and neatly packaged and I am very happy with the whole process outside of DHL! Thank you again!
Updated 2 years ago #2597093

majokko
Regular Boarder

majokko

Online No
Level 8
Joined 2 years ago
Post(s) 3
Location Californi...

2 years ago
Lina (2 years ago) #2597093SolarisJapan (2 years ago) #2597003majokko (2 years ago) #2595684Hi! I just ordered from their site and had a couple questions. First, do they charge you when they ship out your item? I'm used to being charged right when I make the order, but I haven't been charged yet. Second, do they display your address differently from what you gave them?

For example, I put

address
city, state, zip code
country

but on the order page it's displayed as

address
space
zip code city, country

my state isn't even there. I hope this makes some sense? thank you!


Thanks for your order! If you pay with paypal, your order usually gets charged on checkout, it might happen that paypal doesnt charge on weekend in some countries.

Sorry for the confusion on the account page. We will fix that asap!


Lina (2 years ago)My husband texted me saying my order arrived so yay me! Haha! He sent me pictures so that made my day. Now to wait for work to be over with! My first order shipped by DHL was a giant mess and really angered me because of the delivery person and their incompetence. It's a long frustrating story. Lol It didn't help that it happened just before my wedding and I needed the item for my honeymoon.

Great to hear that your order arrived safely! If you want us to send your order with EMS next time, you can add a comment to your order on checkout.


---

Thanks for giving our shop a try, if anybody has specific question, you can always write us a PM on MFC or via contact form on our page! :)


Thank you so much for letting me know about EMS! I really appreciate that! Your customer service has been wonderful and I would hate to not use your store due to issues with DHL so giving me this option will definitely allow me to continue shopping at your store. Everything arrived safely and neatly packaged and I am very happy with the whole process outside of DHL! Thank you again!


I'm glad you got your stuff safely! That's really good news. I'm still waiting for mine to ship. I ordered it Saturday and I understand not shipping on weekends but it's nearly wednesday. Trying to be patient. ; ~ ; I also paid for express shipping. One more question for you Lina, how long did it take for them to ship your order?
  #2602276

Lina
Regular Boarder

Lina

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Level 10
Joined 4 years ago
Post(s) 274
Location Illinois

2 years ago
majokko (2 years ago) #2602276I'm glad you got your stuff safely! That's really good news. I'm still waiting for mine to ship. I ordered it Saturday and I understand not shipping on weekends but it's nearly wednesday. Trying to be patient. ; ~ ; I also paid for express shipping. One more question for you Lina, how long did it take for them to ship your order?
It took about a week. I ordered on 12/31 and it shipped on 1/8. I received an email on 1/3 saying that they were not able to ship my order on time, which was not a problem with me because it was a holiday week/weekend so I was not expecting it to be shipped 'til after the weekend so it being shipped on 1/8 was not unusual to me. I hope this helps and I hope they ship it soon so you get your order lightning fast! <3
Updated 2 years ago #2602282

kamioshi
Regular Boarder

kamioshi

Online No
Level 5
Joined 3 years ago
Post(s) 1

2 years ago
Alot of issues with my figure but they replied within a day and are willing to fix all issues.

Good service probably just an issue with the supplier
Updated 2 years ago #2653908

arianehk
Regular Boarder

arianehk

Online No
Level 17
Joined 3 years ago
Post(s) 21
Location Singapore

2 years ago
ordered item #202372 from them last week.

the guy on mfc response my queries within 5 minutes and was very friendly and helpful too.

received item relatively fast and packaged really nice too.

for first experience I'd give it 10/10 :D
  #2735382

Creamysan
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Creamysan

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Level 10
Joined 4 years ago
Post(s) 3
Location Chile

2 years ago
Solved
Updated 2 years ago #2970429

bravely
Regular Boarder

bravely

Online No
Level 10
Joined 2 years ago
Post(s) 20
Location Greece

2 years ago
I've never bought a figure from Solaris Japan. But I've bought many gaming related items from them and they were always excellent. Their customer service is superb, whenever I had a problem they would answer me right away. The first thing I'd tell you is don't worry, I believe they'll find a solution to your problem. I hope that everything will go well and you'll have the figure you want :)
  #2970434

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