Tokyo Otaku ModeSince 2012
- 40 feedbacks
- 10%Pay 100% up front then they steal back the points you earned
7 days ago - SamanthaFHad a large amount of points & didn't know they expired within 6 mths. Went to order an item & use the points toward the purchase, they were all gone. Contacted customer service & they said they couldn't do anything about it as it was too past the expiration time frame. WTF it's like 3-4 weeks past, why do they expire in the first place, seriously take care of your freaking customers. Now my supposedly great deals months ago were a rip off. They make us pay 100% up front & the points expire before the product arrives. Just waiting for them to go out of business next & keep my money ala MHToy
1 month ago (Updated 9 days ago) - Fakkufun7Pros
+ Colorful and easy to navigate website
+ Great selection of figures to browse
+ Packaging is very protective of figures and includes nice little bonuses (Art sleeves, stickers, etc.)
+ Site has a point system with various promotions to support frequent customers
- Point system exploitation is necessary to compensate for inflated prices compared to other US based stores.
- Site FLOODS your inbox with promotions, notifications, and pesky reminders.
- In 2017 they introduced a terrible "Premium Membership" that charges you a monthly fee in exchange for weak discounts.
25 days ago - kashiwazakiPO'd a calendar in early December for Xmas since it was listed for December release. Waited til Jan 6 to email them (item still said December and wasn't yet shipped). Asked to change to SAL shipping (+ difference refunded) since Xmas had already passed and I wasn't about to pay $25 for 1 calendar. Found it being sold (not for PO) on other sites, so I then asked for a full refund instead. TOM messaged me back saying "ACTUALLY we sent it last Friday uh our website just didn't update. Here's your tracking #. You'll get a shipping email soon. It'll take a few days to say it's been shipped." ??? ok
- 22%TOM scamming
1 month ago - asakura89In my 10 yr plus of anime/manga figure collection I've never had such a bad dealing with a seemingly legit large anime store before.
They're scammers, all their promotions always ended up costing you more, especially the membership discount; they jack up shipping cost; don't give options like small packet and such that other shops like AmiAmi and Hobby Search does. Then they auto renew your membership; adding on all the policies so that you can't even cancel. Can't cancel until 30 days; wants you to forget you subscribed and can't refund money!!! Not good for anyone that frequently travel a
- 38%TOM points system is a trap!
1 month ago (Updated 1 month ago) - npcvnWell the price for their figures are alway high and they use the TOM cash back as an excuse. The system desire to make you keep buying from them to try to use up that TOM points. It is only worth it buying from them if you got like a 50$ coupon or more. They always have event like "buying 2 items for 40% cash back!!". Don't fall for that, you are not really getting a deal. The price usually get bump up before the "event/sale". Customer services was not helpful, atleast to me. My saber figures got a paint error and all they say to me is "Sorry please contact GSC". Oh and they don't do refund.
- 10%TOM is acam
1 month ago - longtalldesmondAfter the Holo figure debacle, I am convinced that TOM is a complete scam.
2 months ago (Updated 2 months ago) - gwendal738-2Have not had ANY problems with TOM at all. Pre-orders came in a timely manner, everything was shipped super fast- even if it's free standard shipping, it felt like EMS since everything got to me in 3 days! The free shipping scheme is super awesome, and the TOM points, discounts, and coupons (not to mention SUPER generous giveaways) really make this a shop worth going back to every time.
Customer service is also excellent. Love shopping at TOM!
- 90%Great store
2 months ago - hikaristarx3I purchased an item from here which arrived very late. They were very respectful and helpful when I contacted them about the issue and gave good advice to help resolve the issue.
It turned out the posting services in my country just sucks. The item arrived at the post office hella late and I received an apology.
The figure was packaged very well to avoid damage and came with as an extra clear file as a gift.
Overall a very reliable store with good customer service.
- 10%Won't help!
4 months ago - katongmeinvTheir customer service when an issue with a defective figure is simply the worst. Wasted my time over and over and want to offer no help in replacement or compensation.
- 79%Best Customer Service I ever had
4 months ago (Updated 4 months ago) - BloodyEarthThat was one hell of a customer service I had in my whole figure-collecting life. So the figure I ordered had a small scratch on her head, and it was most likely caused by shipping. So I contacted their customer service, and they decided to send a new one to me without any charge. I also get to keep the old one. Their response was quick and timely. Yes, they are on the pricey side, but I would pay a lot more for this kind of customer service. Will definitely shop from them again. And will definitely recommend TOM to my friends. (Heck, you'll get points for that!)
- 40 feedbacks