Tokyo Otaku ModeSince 2012
- 34 feedbacks
14 days ago (Updated 5 days ago) - gwendal738-2Have not had ANY problems with TOM at all. Pre-orders came in a timely manner, everything was shipped super fast- even if it's free standard shipping, it felt like EMS since everything got to me in 3 days! The free shipping scheme is super awesome, and the TOM points, discounts, and coupons (not to mention SUPER generous giveaways) really make this a shop worth going back to every time.
Customer service is also excellent. Love shopping at TOM!
- 90%Great store
14 days ago - hikaristarx3I purchased an item from here which arrived very late. They were very respectful and helpful when I contacted them about the issue and gave good advice to help resolve the issue.
It turned out the posting services in my country just sucks. The item arrived at the post office hella late and I received an apology.
The figure was packaged very well to avoid damage and came with as an extra clear file as a gift.
Overall a very reliable store with good customer service.
- 10%Won't help!
2 months ago - katongmeinvTheir customer service when an issue with a defective figure is simply the worst. Wasted my time over and over and want to offer no help in replacement or compensation.
- 79%Best Customer Service I ever had
2 months ago (Updated 2 months ago) - BloodyEarthThat was one hell of a customer service I had in my whole figure-collecting life. So the figure I ordered had a small scratch on her head, and it was most likely caused by shipping. So I contacted their customer service, and they decided to send a new one to me without any charge. I also get to keep the old one. Their response was quick and timely. Yes, they are on the pricey side, but I would pay a lot more for this kind of customer service. Will definitely shop from them again. And will definitely recommend TOM to my friends. (Heck, you'll get points for that!)
5 months ago (Updated 3 months ago) - pokemonman;
- 75%Great range, somewhat cost effective, **** packing
5 months ago (Updated 5 months ago) - diaeonsI purchased my LLS! Chibi Kyun Yoshiko Tsushima (and have two more of the same series pre-ordered) which only stands 6cm tall, however the box containing the figure was larger understandably (around 20cm in height and width) but the box OM shipped in was unnecessarily large, at least 2x the size of the figure box so naturally I incurred a large import/customs fee too subsequently. I love OM but please stop packing everything in oversized boxes B|
- 64%The Sales Are Worth Waiting For.
6 months ago - MissJellyBeanI've ordered from TOM about 7 times now and everything always went fairly smoothly, their product range is alright but the prices aren't always the cheapest so I tend to wait for sales or coupon codes to come up.
Customer service is really nice and helpful.
Shipping can be a hit or miss time wise, I've had air small packages take anywhere from 1 week to a bit over a month.
Overall it's a pretty decent store if they have what you're looking for.
6 months ago - BubblepuffIn my previous experience I have not had any difficultly with my order. Still was a bit expensive though but it's nothing compared to their prices now. They've completely skyrocketed.
- 60%Pay more to get TOM
7 months ago - KureijiIf you want jacked up prices of figures then this is the place to go to. These jacked up figures especially scales can help you earn TOM points or free points to use for future purchases to reduce the cost. TOM does not apply to shipping. Basically this is a great place to shop if you got the TOM points to cut the jacked up price. One clear folder cost %3.99 and if you decide to just buy that then then the lowest option for shipping is $8 from Japan. So yes shipping is a pain as well.
I recommended using Otaku Mode for browsing and reading the reviews. Buy when there's a TOM special happe
8 months ago (Updated 8 months ago) - ponkanGood shop when there's no issues. However, as I found out, customer service will not do much when an issue does crop up. Prices are always much higher than other shops, or equal if it is an Aniplex-USA item. Also, the criteria for getting free shipping has gotten worse over time.
- 34 feedbacks