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- Don't Risk It
10% - 28 days ago (Updated 6 days ago) - Yaba
Don't make the same mistake I did by ordering from Japan-Best, I've ordered from Japan-best twice and both have been absolutely horrible. The first time my figure never showed up (and it took me about 2 months of negotiating to get a partial refund) and the second time my figure arrived with a hole drilled through its head after being described to me as in "perfect condition".I have tried contacting them about the damages but it has become clear that they are refusing to take any responsibility for it and I won't be getting any sort of refund
- Alter Revy
82% - 1 month ago - Tettle
I made queries about the product first, and received an answer the very next day, as prompt as possible considering the time difference so I am very impressed with the customer service. However, they did have to update their store due to stock not being displayed properly, which leads me to believe that they don't keep their store up to date unless prompted by users on occasion.
I chose EMS shipping and it arrived very qucikly. The packaging however... was very old and battered. Figure was fine though. Marked as condition 'good' but it was near enough flawless.
Good experience overall :
- bad experience
36% - 3 months ago - el_pep2003
they sent my an order missing one item, more over then didn't refund my money of that item
i think they should explain that item can't be sent before payment
do not buy here, you never know what you're going to recieve from them
- A good shop
91% - 11 months ago - gatagata
Special mention for their packaging which I find excellent. For the rest, Good prices, a good customer service. I like it
99% - 1 year ago - tintawstic
i'd purchase from japan-best again.
My purchase looked like new despite being bought as pre-owned. The packaging was right.
- Highly satisfied !
94% - 1 year ago - Highlife4U
super prices, huge choice and their customer service is first rate.
As I had many questions about many items I for sure have contacted them many times. (may have been a bit of a pain too, sorry), and each time their reply was fast and they always took the time to answer properly.
quality of packaging and actual product (used) was excellent. In fact, a product sold as used was as new. They have gained a happy customer here.
- Best. Service. EVAH!
91% - 1 year ago - animefreak024
I've done business with Japan-Best multiple times now and not once have I been disappointed with them. I've encountered a few minor setbacks with my purchases but they've always pulled trough for me. I really like the way how they ship things for free and without having to deal with custom fees allowing you to calculate the exact price for your purchase. Altough the site itself could use some work, I've never had any trouble with the actual items. On the contrary. There's been times when I've bought "used" itmes and they've turned out to be brand new instead. I highly recommend using this site
- Хорошая работа, J-B! (Nicely done, J-B!)
97% - 1 year ago - RetroX
Заказал 8го декабря, 11го уже отправили зарегистрированным салом. Мои опасения, к счастью, оказались напрасными: фигурка-таки пришла (ровно 31 день в пути до моего порога, с учётом того, что с нашей почты я получил лишь "вторичное" извещение - куда замылили первичное непонятно). Упакована посылка грамотно - в обёртке с пузырьками, снизу была приклеена к коробке. Пришла, к счастью, оригинальная фигурка!(присутствуют: голограммы, надписи (в том числе и на подставке), фольгированная бумага, чёткие границы красок и аккуратное исполнение деталей...даже изгибы волос сравнивал с фотками с сайта, лол)
- Hitagi ''unopened and new''...
12% - 1 year ago (Updated 1 year ago) - Redlips
While assembleing all stuff, i saw one of the pieces having some resin and obviously there was two pieces missing.
- A good deal
94% - 1 year ago - rouenjoyce
Customer service is very reactive. I went for the free shipping by SAL and got my order in a reasonnable time. My order was packed carefully and the item in great condition. Special mention really for their service which I found excellent!
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