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- Great service, very pleased
91% - 2 months ago - RidgeTroopa
As a buyer in the United States, I've had excellent experiences with Japan Best. Great prices and sales, and their customer service is extremely responsive, helpful and genuine. Having used both their Airmail and SAL options, I've never had to pay customs fees.
If Japan Best could improve something, it would be listing exact quantities of items in stock and whether a used figure comes with or without a box.
- Never recieved my figure
22% - 3 months ago - Mirrormantiz
first of all, I recieved an damaged figure, send thsi one back and they promised to send me a new one, which never came. Lost nearly 100€, even the money I paid to send this figure back, is lost. The customer service is always telling me, they take care of my case. But never did anything. This whole process took half a year and now I am finally giving up.
DO never buy there anything, really
- Tax and custom fees
70% - 8 months ago - yardrat123
With japan-best.com you do not have to pay custom fees*. This is absolutely not true. I received my package with custom fees to pay as always. They write on the site that in case of custom fee, they refund the cost as a voucher to be used in the shop if the amount of taxes to pay don't exceed 20%. For Italy, where you surely exceed 20%, don't expect to get a refund
- Alter Revy
82% - 1 year ago - Tettle
I made queries about the product first, and received an answer the very next day, as prompt as possible considering the time difference so I am very impressed with the customer service. However, they did have to update their store due to stock not being displayed properly, which leads me to believe that they don't keep their store up to date unless prompted by users on occasion.
I chose EMS shipping and it arrived very qucikly. The packaging however... was very old and battered. Figure was fine though. Marked as condition 'good' but it was near enough flawless.
Good experience overall :
- A good shop
91% - 1 year ago - gatagata
Special mention for their packaging which I find excellent. For the rest, Good prices, a good customer service. I like it
99% - 1 year ago - tintawstic
i'd purchase from japan-best again.
My purchase looked like new despite being bought as pre-owned. The packaging was right.
- Highly satisfied !
94% - 1 year ago - Highlife4U
super prices, huge choice and their customer service is first rate.
As I had many questions about many items I for sure have contacted them many times. (may have been a bit of a pain too, sorry), and each time their reply was fast and they always took the time to answer properly.
quality of packaging and actual product (used) was excellent. In fact, a product sold as used was as new. They have gained a happy customer here.
- Best. Service. EVAH!
91% - 2 years ago - animefreak024
I've done business with Japan-Best multiple times now and not once have I been disappointed with them. I've encountered a few minor setbacks with my purchases but they've always pulled trough for me. I really like the way how they ship things for free and without having to deal with custom fees allowing you to calculate the exact price for your purchase. Altough the site itself could use some work, I've never had any trouble with the actual items. On the contrary. There's been times when I've bought "used" itmes and they've turned out to be brand new instead. I highly recommend using this site
- Хорошая работа, J-B! (Nicely done, J-B!)
97% - 2 years ago - RetroX
Заказал 8го декабря, 11го уже отправили зарегистрированным салом. Мои опасения, к счастью, оказались напрасными: фигурка-таки пришла (ровно 31 день в пути до моего порога, с учётом того, что с нашей почты я получил лишь "вторичное" извещение - куда замылили первичное непонятно). Упакована посылка грамотно - в обёртке с пузырьками, снизу была приклеена к коробке. Пришла, к счастью, оригинальная фигурка!(присутствуют: голограммы, надписи (в том числе и на подставке), фольгированная бумага, чёткие границы красок и аккуратное исполнение деталей...даже изгибы волос сравнивал с фотками с сайта, лол)
- Hitagi ''unopened and new''...
12% - 2 years ago (Updated 2 years ago) - Redlips
While assembleing all stuff, i saw one of the pieces having some resin and obviously there was two pieces missing.
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