- 6 feedbacks
- 69%Sadly my order didn't work
12 days ago - KendappaI ordered a discounted item and paid right away.
The next morning I had a cancellation notice - the item was not in stock. I got refunded quickly and got a polite reply for asking why they're offering figures not in stock regarding their system had a kind of mistake, showing wrong status from the many suppliers they have.
Now it's online again for more than double the price - I don't feel good at this to be honest but what do I know...
They seem to have a good customer service given the fast answer and politeness.
Reply from NinomaHello,
thanks you for your kind feedback.
As stated in our dedicated topic :
"We have experienced some issues with few orders that were incorrect due to a supplier-side issue.
Anyways cancellation that may have resulted is our responsibility and we sincerely apologies for the disturbance. "
Unfortunately your order was part of that batch and indeed resulted in a cancellation.
There is unfortunately no trick here and we're very concerned with the loss of confidence that was created. We'll do our best next time in order to avoid such disturbance.
- 92%Great shop!
29 days ago - DaicoReceived my second order from Ninoma today and everything was great again, just like last time. Ninoma is my go to place for figures now! Highly recommended, good prices and fast shipping.
- 98%Nice Experience!
1 month ago - xzenxFirst time ordering from them, but will definitely continue. My package was shipped out quickly and arrived in perfect condition. The price was quite fair. Thank you!
- 92%Very good shop
1 month ago - TrashcanTLDGreat shop I've discovered recently thanks to MFC. I managed to get my Kaitendoh Rias Gremory Bunny (link)
for retail after the release date.
Communication is easy and the staff is really courteous, you definitely feel like you are treated like a customer and not like serial number XXX.
It's one of the few shops that hasn't forgotten the meaning of the word "service".
I would totally recommend this shop to anybody. Many thanks Ninoma staff.
- 95%Good service
1 month ago - AkiKitazawaWas able to buy a figure for a nice price at this shop. Had no problems, packing and shipping were good. The figure is great and the box arrived in very good condition. Also had a quick reply to questions so customer service looks on point.
- 92%Reliable shop
2 months ago (Updated 2 months ago) - LyI found a prize figure, that I was looking for, there - for a really good prize.
The shipping was fast and without problems. Packing was fine and also the customer services.
For some items the shipping rates seem bit higher than else where. The low item prices balance this out though.
Reply from NinomaHello!
Thanks you very much for your precious feedback. :-)
Our shipping rates are calculated according to the Japan Post rate grid and figure weigh.
If a shipping price appears weirdly high, please mail us and we'll check it out. In the case the shipping price written on the label was lower that what you actually paid, you can also get us in touch in order to get a partial refund from the price difference.
Once again, thanks you very much, we're glad you had a positive customer experience!
- 6 feedbacks