- 12 feedbacks
- 67%Good deals, bad shipping
9 hours ago - goingtobedThey took weeks to respond to my emails. I bought an item that they had in stock, but shortly after, they said it wasn't available. I emailed them about it twice over about a two week period. When I finally heard back, they told me there was a warehouse issue and they were trying to fill my order. The package sent out the same day, almost as if my email reminded them to ship it lol. The actual anime figure box came scratched up, but overall, I'm okay with the long wait and slightly damaged box. If customer service is more prompt in future, I will definitely buy again :)
- 0%Which shipping options for Ninoma ?
19 hours ago - shaikshafiqHi, im ready to buy as im confused with which shipping methods to choose from. To be honest, what i wanted to buy is only $11 bucks but the shipping is like 9 bucks ? im confused which to take
- 83%Ninoma Options and Selection
8 days ago - Fakkufun7Positives
+ Great selection of old and new figures.
+ Pricing is on par with sites like Playoma for rare figures.
+ New point system implemented in 2017
+ Responsive customer service
- Customer service does not speak English fluently.
- New point system is a joke ($1 for every 100 spent)
Reply from NinomaDear Fakkufun7,
thanks you very much for your constructive feedback. It is really appreciated.
We will consider both downsides that were mentioned above in order to improve our service.
- 91%Great shop!
25 days ago - LullesCustomer service is great, and they offer to undervalue your packages. Prices are pretty decent and my items arrived safe and sound. Highly recommend them!
1 month ago - SuesanneA few days ago I got my first order from Ninoma, Nendoroid Kaga, and I'm very positive about this shop. And of course, Nendoroid is 100% original!
The package was packed very carefully and solidly.
Excellent service contact! Very quick answer, everything has been thoroughly explained.
Surely someday I'll order something from Ninoma.
- 96%Very good seller
1 month ago - DadeGloI bought two items on Ninoma shop and I didn't have any problems. Its customer service is very good. Ninoma has a lot of rare items. I think I will do other orders from it.
- 69%Sadly my order didn't work
2 months ago - KendappaI ordered a discounted item and paid right away.
The next morning I had a cancellation notice - the item was not in stock. I got refunded quickly and got a polite reply for asking why they're offering figures not in stock regarding their system had a kind of mistake, showing wrong status from the many suppliers they have.
Now it's online again for more than double the price - I don't feel good at this to be honest but what do I know...
They seem to have a good customer service given the fast answer and politeness.
Reply from NinomaHello,
thanks you for your kind feedback.
As stated in our dedicated topic :
"We have experienced some issues with few orders that were incorrect due to a supplier-side issue.
Anyways cancellation that may have resulted is our responsibility and we sincerely apologies for the disturbance. "
Unfortunately your order was part of that batch and indeed resulted in a cancellation.
There is unfortunately no trick here and we're very concerned with the loss of confidence that was created. We'll do our best next time in order to avoid such disturbance.
- 92%Great shop!
2 months ago - DaicoReceived my second order from Ninoma today and everything was great again, just like last time. Ninoma is my go to place for figures now! Highly recommended, good prices and fast shipping.
- 98%Nice Experience!
3 months ago - xzenxFirst time ordering from them, but will definitely continue. My package was shipped out quickly and arrived in perfect condition. The price was quite fair. Thank you!
- 92%Very good shop
3 months ago - TrashcanTLDGreat shop I've discovered recently thanks to MFC. I managed to get my Kaitendoh Rias Gremory Bunny (link)
for retail after the release date.
Communication is easy and the staff is really courteous, you definitely feel like you are treated like a customer and not like serial number XXX.
It's one of the few shops that hasn't forgotten the meaning of the word "service".
I would totally recommend this shop to anybody. Many thanks Ninoma staff.
- 12 feedbacks