- 7 feedbacks
- Disappointed with customer service and pre-orders
58% - 1 month ago (Updated 1 month ago) - Forever-a-mole
Pre-ordered Levi and Kuroko figures in September 2013, originally they had to be dispatched in March, got delayed to May, and then the problems started.
I first asked them about the figures when they hadn't been sent in May, no response. I messaged them twice during June, still no response. In July though, when I sent them a little bit bitter message and then came an instant reply. They "hoped" the figures would be sent in August, they said there were problems with their supplier. No figures in August. A few weeks ago I cancelled the orders and got a refund, but to EoA e-wallet...
- Extremely disappointed (Current drop in customer service)
70% - 2 months ago - Kitah
I'll cut to the chase.
Eye on Asia offers a wide variety of products, being Nendoroids, PVC figures, Figmas, Mugs, Wallscrolls and the like, but this isn't where their problem lies.
Around December 2013 is when I started having issues with them, and those issues are communication. I won't go into it drastically (as it won't all fit here), but their issues are just getting worse. Not communicating with customers is one thing, but they take payment upfront and having no response on when you will get your figures as "customs" holds up their shipments is appauling.
I give them overall 2/5
- not the best but not even the worst
79% - 1 year ago - Clover2k
Website with a good catalog and many filters, but the user section can be improved.
Non-residents must take into account the exchange rate with the pound; in Italy no good delivery and tracking not reliable.
- Good delivery speed and well packed
82% - 1 year ago - due148
Got Brook P.O.P Sailing Again from this site. Although price was around the high end but the parcel was very well packed and I was happy with the item. I also ordered Boa Hancock blue ver. at the same time. Although at the time, they said that it was available but after ordering, it turned out that they were awaiting restock... anyway, still happy overall.
- Brilliant Customer service, price, and product!
93% - 2 years ago (Updated 2 years ago) - Vocaloid
I bought Momohime.
Brilliant service, never took more than 2 days to reply, friendly.
Large selection,good prices, excellent shipping cost and protection,came in perfect condition.
Delivery time is fast.
Bought Megurine Luka, extremely friendly, brilliant price and shipping, fast shipping, no hassle **** Definitely recommend.
- The best place in the UK to get figures from by far
99% - 2 years ago (Updated 2 years ago) - stuart1964
I have been using Eye on Asia frequently since the first started up and they have been an essential resource for my hobby.
The team are extremely friendly and very knowledgeable of the products they sell. They also have a variety of shipping options ranging from free to special delivery and delivery is always prompt and extremely well packed.
They seem to carry more stock than what their current website is made to handle meaning it can be a bit difficult to find things at times but I know they have a new site launching on 20th August and many of these issues seem to be addressed.
- Positive shopping experience
98% - 2 years ago - 4Arnd
Can't really comment on previous store layout, as I bought my first figure after the site update. However, shopping with Eye on Asia was a positive experience, site is well laid out and it was very easy to complete all sections, from placing the order, through payment and despatch confirmation. From there, I would order with them again.
- 7 feedbacks