Eye on AsiaSince 2007
- 20 feedbacks
- 45%Very poor customer service!!
10 days ago - lossetariEverything went well for the first two items I had pre-ordered from the website. However I've been waiting for an item for about 8 months now with no response given when asking about the status of my current orders.
I have two orders with them at the minute with £30 deposit paid altogether. It's looking more and more like I won't be getting either item considering the extreme lack of customer service.
I'm incredibly disappointed and I definitely will never order from them again and am hoping that I can get my last two items or at least a refund at some point in the future.
- 33%Awful and unreliable customer service. Do not pre-order from.
14 days ago - RGUInitially semi responsive but 11 months after pre-order and 6 months after item release I could not risk relying on them to refund after their "one year period to be able to deliver".
I was forced to PayPal refund leaving me £19 out of pocket (deposit). I've heard okay things if the item is in stock but do not pre-order. No communication and many have voiced their complaints of being ignored.
- 43%DO NOT PRE-ORDER
26 days ago - GnomePre-ordered the Rem nendoroid from them last year, still waiting for news on whats going on the last contact i had was
Thank you for contacting us.
I am very sorry about the delay with this item. We have bee having delays getting several items in recently due to unforeseen circumstances and this is one of them.
Currently we are unable to offer an estimate of their arrival but we do hope to have them with us soon." This was on the 8th of may, its now the 28th of july. what a joke.
- 34%Never Again
1 month ago - elliewelliesPre-ordered my Hatsune Miku figure from Eye on Asia as the price was reasonable and I wouldn't get any custom charges. However, months had passed after her release and I hadn't received any updates. I tried contacting them through E-mail where I never received a reply. I eventually managed to get an answer from them through their FB page and they just kept saying each month I contact them that they're expecting her in the following month. Their communication is terrible and I still don't have my figure! This was my first and last time that I will order from them.
- 72%Experiences thus far
5 months ago (Updated 5 months ago) - thargletCan echo the pain of preorders. Decided to use them, as the price was only slightly more than ordering from a Japanese retailer, and I wouldn't have to worry about stuff getting stuck in customs.
Tried to ask them (via email, twitter and facebook) about the status of the preorder, no communication.
Also they get you to pay for the preorder before they have the item - mine was shipped to me after "shipping from Japan" timescale (3 weeks or so).
Free shipping = Hermes. Orders I've made have arrived fine though. In stock item was dispatched fast.
- 63%Good if in stock but DO NOT PRE-ORDER.
8 months ago (Updated 8 months ago) - Akatora224Mixed experiences with this UK seller.
First off, do not pre-order from this site. I pre-ordered a figure once and the item was never stocked. Waited several weeks until after the original Japanese release and heard nothing. It took me several e-mails and several months before they finally responded and gave me a refund for my deposit. Unfortunately by this time the figure had already spiked in value in Japan.
A lot of figures they advertise are out of stock but if you do find something in stock, purchasing is straight forward. Received my item within a few days of ordering.
- 88%First experience with Eye on Asia
10 months ago (Updated 10 months ago) - solaninAfter reading mixed reviews about Eye on Asia, I wasn't expecting the best service, but I was proved wrong when I received my figure three days after ordering, well packaged and in perfect condition. The £5 discount and free shipping were nice benefits. Overall, I'm relieved with how smoothly my order went and would recommend this store to UK collectors.
- 86%My thoughts / Feedback
1 year ago (Updated 1 year ago) - StripeycowI have never really bought from a store based in the UK as i've always been nervous but i gave it a shot. I bought Mio & Ristu Swimsuit Versions for only £19.99. Checkout was fast and the payment options are there for paypal and card, so you can choose to pay with either. You get 5% (£1) off your first purchase and the shipping is free for U.K. The packaging is amazing and was the best i've ever seen! 10/10 for that! The delivery was surprisingly fast as i got them within 2 days! Literally next day they post the item and you get an email for tracking. So far i am very pleased with my purchase!
- 74%Good first buy overall!
1 year ago - CatbugxoxBoyfriend wanted to treat his figure collecting other half so I looked online with him and as he was on a budget and I knew what to look for we came across this site. Bought Figma rinko on sale, free postage and packing which is good. No customer service and a pretty long dispatch wait but the figure came in perfect condition and pristine wrapped!
- 67%Honest UK store
1 year ago (Updated 1 year ago) - lithobilicI purchased my first figure from Eye on Asia. I found the figures to be quite overpriced, but competitive when compared within the UK market.
The postage options and speed are both excellent, however sometimes I found that they can take quite a while before they ship your product.
The drawback is limited stock, most models on the website are over a year old and the website doesn't issue a pre-warning when new stock will arrive. Meaning that if they list a current figure, its generally out of stock more or less instantly.
Overall I would recommend this store for people within the UK.
- 20 feedbacks