« Prev 1 2 Next »11 feedbacks
- Honest UK store
67% - 3 months ago (Updated 3 months ago) - lithobilic
I purchased my first figure from Eye on Asia. I found the figures to be quite overpriced, but competitive when compared within the UK market.
The postage options and speed are both excellent, however sometimes I found that they can take quite a while before they ship your product.
The drawback is limited stock, most models on the website are over a year old and the website doesn't issue a pre-warning when new stock will arrive. Meaning that if they list a current figure, its generally out of stock more or less instantly.
Overall I would recommend this store for people within the UK.
- Eye on Asia has horrible customer service
21% - 3 months ago - Rikudou
Terrible customer service! If you want to cancel something they ignore you. DO NOT PRE-ORDER anything with them, they have a policy to be able to fulfill them for a whole year.
I've contacted them on: email@example.com, their website, Facebook page & Twitter. They ignore everything.
They recommend to contact them on their website, or their FB. They state that they will reply within 7 days, which is a lie.
On FB you can see that they read my messages and ignored to reply.
Completely poor customer service.
Eye on Asia used to have a phone number to call as well and it's been r
- It's good.
76% - 7 months ago (Updated 7 months ago) - coolcandy3001
EoA was the first store I oredered from. As I am from the UK, I didn't need to worry about shipping or payment options, so as biased as it is, I say they're pretty high.
As for packing, it was very good, minimum of what it takes. Not a useless amount of bubble wrap.
Their prices? Okay enough for what they have but their selection is so small and limited.
My only complain is their Pre-Orders, for example this their Aoi Yukimara nendroid, which is said to be "On Pre-Order until 1st December 2014" and yet is still 04/07/2015 - atill listed as a pre-order.
- Love it
84% - 1 year ago - YoriChanNoYume
I was really pleased with EoA, I bought there my Kobato nendoroid, and Akari Taiyou (on her way). It took not even 5 days for the package to come (even though i purchased free delivery), it was very well packed and the figure, as well as the box were not damaged.
- Disappointed with customer service and pre-orders
58% - 1 year ago (Updated 1 year ago) - Forever-a-mole
Pre-ordered Levi and Kuroko figures in September 2013, originally they had to be dispatched in March, got delayed to May, and then the problems started.
I first asked them about the figures when they hadn't been sent in May, no response. I messaged them twice during June, still no response. In July though, when I sent them a little bit bitter message and then came an instant reply. They "hoped" the figures would be sent in August, they said there were problems with their supplier. No figures in August. A few weeks ago I cancelled the orders and got a refund, but to EoA e-wallet...
- Extremely disappointed (Current drop in customer service)
70% - 1 year ago - Kitah
I'll cut to the chase.
Eye on Asia offers a wide variety of products, being Nendoroids, PVC figures, Figmas, Mugs, Wallscrolls and the like, but this isn't where their problem lies.
Around December 2013 is when I started having issues with them, and those issues are communication. I won't go into it drastically (as it won't all fit here), but their issues are just getting worse. Not communicating with customers is one thing, but they take payment upfront and having no response on when you will get your figures as "customs" holds up their shipments is appauling.
I give them overall 2/5
- not the best but not even the worst
79% - 2 years ago - Clover2k
Website with a good catalog and many filters, but the user section can be improved.
Non-residents must take into account the exchange rate with the pound; in Italy no good delivery and tracking not reliable.
- Good delivery speed and well packed
82% - 2 years ago - due148
Got Brook P.O.P Sailing Again from this site. Although price was around the high end but the parcel was very well packed and I was happy with the item. I also ordered Boa Hancock blue ver. at the same time. Although at the time, they said that it was available but after ordering, it turned out that they were awaiting restock... anyway, still happy overall.
- Brilliant Customer service, price, and product!
93% - 3 years ago (Updated 3 years ago) - Vocaloid
I bought Momohime.
Brilliant service, never took more than 2 days to reply, friendly.
Large selection,good prices, excellent shipping cost and protection,came in perfect condition.
Delivery time is fast.
Bought Megurine Luka, extremely friendly, brilliant price and shipping, fast shipping, no hassle **** Definitely recommend.
- The best place in the UK to get figures from by far
99% - 3 years ago (Updated 3 years ago) - stuart1964
I have been using Eye on Asia frequently since the first started up and they have been an essential resource for my hobby.
The team are extremely friendly and very knowledgeable of the products they sell. They also have a variety of shipping options ranging from free to special delivery and delivery is always prompt and extremely well packed.
They seem to carry more stock than what their current website is made to handle meaning it can be a bit difficult to find things at times but I know they have a new site launching on 20th August and many of these issues seem to be addressed.
« Prev 1 2 Next »11 feedbacks