Eye on AsiaSince 2007
- 15 feedbacks
- 63%Good if in stock but DO NOT PRE-ORDER.
2 months ago (Updated 2 months ago) - Akatora224Mixed experiences with this UK seller.
First off, do not pre-order from this site. I pre-ordered a figure once and the item was never stocked. Waited several weeks until after the original Japanese release and heard nothing. It took me several e-mails and several months before they finally responded and gave me a refund for my deposit. Unfortunately by this time the figure had already spiked in value in Japan.
A lot of figures they advertise are out of stock but if you do find something in stock, purchasing is straight forward. Received my item within a few days of ordering.
- 88%First experience with Eye on Asia
4 months ago (Updated 4 months ago) - solaninAfter reading mixed reviews about Eye on Asia, I wasn't expecting the best service, but I was proved wrong when I received my figure three days after ordering, well packaged and in perfect condition. The £5 discount and free shipping were nice benefits. Overall, I'm relieved with how smoothly my order went and would recommend this store to UK collectors.
- 86%My thoughts / Feedback
9 months ago (Updated 9 months ago) - StripeycowI have never really bought from a store based in the UK as i've always been nervous but i gave it a shot. I bought Mio & Ristu Swimsuit Versions for only £19.99. Checkout was fast and the payment options are there for paypal and card, so you can choose to pay with either. You get 5% (£1) off your first purchase and the shipping is free for U.K. The packaging is amazing and was the best i've ever seen! 10/10 for that! The delivery was surprisingly fast as i got them within 2 days! Literally next day they post the item and you get an email for tracking. So far i am very pleased with my purchase!
- 74%Good first buy overall!
10 months ago - CatbugxoxBoyfriend wanted to treat his figure collecting other half so I looked online with him and as he was on a budget and I knew what to look for we came across this site. Bought Figma rinko on sale, free postage and packing which is good. No customer service and a pretty long dispatch wait but the figure came in perfect condition and pristine wrapped!
- 67%Honest UK store
1 year ago (Updated 1 year ago) - lithobilicI purchased my first figure from Eye on Asia. I found the figures to be quite overpriced, but competitive when compared within the UK market.
The postage options and speed are both excellent, however sometimes I found that they can take quite a while before they ship your product.
The drawback is limited stock, most models on the website are over a year old and the website doesn't issue a pre-warning when new stock will arrive. Meaning that if they list a current figure, its generally out of stock more or less instantly.
Overall I would recommend this store for people within the UK.
- 21%Eye on Asia has horrible customer service
1 year ago - RikudouTerrible customer service! If you want to cancel something they ignore you. DO NOT PRE-ORDER anything with them, they have a policy to be able to fulfill them for a whole year.
I've contacted them on: email@example.com, their website, Facebook page & Twitter. They ignore everything.
They recommend to contact them on their website, or their FB. They state that they will reply within 7 days, which is a lie.
On FB you can see that they read my messages and ignored to reply.
Completely poor customer service.
Eye on Asia used to have a phone number to call as well and it's been r
- 76%It's good.
1 year ago (Updated 1 year ago) - coolcandy3001EoA was the first store I oredered from. As I am from the UK, I didn't need to worry about shipping or payment options, so as biased as it is, I say they're pretty high.
As for packing, it was very good, minimum of what it takes. Not a useless amount of bubble wrap.
Their prices? Okay enough for what they have but their selection is so small and limited.
My only complain is their Pre-Orders, for example this their Aoi Yukimara nendroid, which is said to be "On Pre-Order until 1st December 2014" and yet is still 04/07/2015 - atill listed as a pre-order.
- 84%Love it
2 years ago - YoriChanNoYumeI was really pleased with EoA, I bought there my Kobato nendoroid, and Akari Taiyou (on her way). It took not even 5 days for the package to come (even though i purchased free delivery), it was very well packed and the figure, as well as the box were not damaged.
- 58%Disappointed with customer service and pre-orders
2 years ago (Updated 2 years ago) - Forever-a-molePre-ordered Levi and Kuroko figures in September 2013, originally they had to be dispatched in March, got delayed to May, and then the problems started.
I first asked them about the figures when they hadn't been sent in May, no response. I messaged them twice during June, still no response. In July though, when I sent them a little bit bitter message and then came an instant reply. They "hoped" the figures would be sent in August, they said there were problems with their supplier. No figures in August. A few weeks ago I cancelled the orders and got a refund, but to EoA e-wallet...
- 70%Extremely disappointed (Current drop in customer service)
2 years ago - KitahI'll cut to the chase.
Eye on Asia offers a wide variety of products, being Nendoroids, PVC figures, Figmas, Mugs, Wallscrolls and the like, but this isn't where their problem lies.
Around December 2013 is when I started having issues with them, and those issues are communication. I won't go into it drastically (as it won't all fit here), but their issues are just getting worse. Not communicating with customers is one thing, but they take payment upfront and having no response on when you will get your figures as "customs" holds up their shipments is appauling.
I give them overall 2/5
- 15 feedbacks