Good Smile Online Shopn/a
- 10 feedbacks
- Is now a standard shop after improvement.
89% - 2 months ago (Updated 2 months ago) - sarunamirabuA few months ago I was ready to RIP on this crappy shop after quite a few negative experiences. HOWEVER, after switching their shipping methods to now ship from Japan instead of Singapore, I'm posting for the "new" shop to be fair.
-Ships quickly when product is released.
-GSC has great customer service.
-Usually don't need to fret over items selling out early.
-Flat rate shipping; can be bad for buying one small item but good for ordering multiple/bigger items.
-"Ninja charges" your account without notice.
-If you want SAL, they only use EMS.
-Retail prices, no discounts.
- Order only if you are desperate
64% - 7 months ago (Updated 7 months ago) - Marika21I've bought Hatsune Miku nendoroid. I got charged 4 weeks in advance and after they took money its been delayed x.x
You cannot select a shipping service . e.g courier. Which resulted in me having a nice surprise from TNT demanding a fee of astonishing amount.
Not like its their fault, but I wish they would let you choose the shipping service.
The item has been sent from Singapore, and packaging was very shabby. The item was floating loose with some newspaper in the box.
Customer service is great, that's the only plus. Certainly won't be ordering directly anytime soon...Proxies All the way
- GSC Customer Service
100% - 9 months ago (Updated 9 months ago) - 4ArndHaven't bought anything via the online shop, but as their customer service is for the whole company, I have to say I'm impressed. Sorted out an issue quickly and efficient!!
Rated only Customer service.
- For Exclusives Only
66% - 1 year ago - sorrowmoonI don`t like their website, there`s not even a link on the English front page to take you to their store. I like that there`s a flat rate for shipping but you get ems only. The prices are retail, obviously, so you`re not getting any deals. The selection is mostly for exclusives but they seem to be adding all items to the store lately. Communication for shipping and billing times are close to non-existing. On a recent order I got billed and they started shipping and I had no clue about any of it. I don`t really care as long as I get the fig but still. Too bad I can`t buy from another store.
- Avoid shop if you prefer undamaged packages
51% - 1 year ago (Updated 1 year ago) - dymitrThis shop run by GSC has a lousy Japanese-customer first policy. The packages once sent receive dangerously low packaging material. They don't gift-mark and undervalue meaning 100% sure chance you will have to pay customtaxes.
Look at the Hatsune Miku Cheerful Ver. 1/8 for an idea of the "quality" of packages GSC Online Store sends foreigners.
- It's okay.
74% - 1 year ago (Updated 1 year ago) - GodYagamiGSC online shop is good for exclusive ones.
But shipping options are frustrating since I can choose only EMS and this is a very expensive method.
Packing is "meh". I found out just some piece of papers to protect my box and I don't think it's enough.
But ofc GSC is a reliable store and have a good customer service.
- Great for exclusive items and re-releases.
85% - 1 year ago - YuanMoriIt's great that GSC has opened up their web shop to international customers, it makes getting exclusives that much easier. The item prices are full retail price/MSRP and not discounted like amiami or other sites.
Shipping is good and fast, all items I've received have come from Singapore's packing plant/factory (from my understanding).
The only shipping option is EMS, but it is a flat rate of 2000yen per order, so large orders are convenient and small orders a bit expensive.
Very satisfied with GSC Online International.
- Wonder Fest Exclusives need I say more?
75% - 1 year ago - NyaaFigurinesI am a big fan of both Good Smile and Wonderful. I was really happy for this english site to launch since it allowed me to get figures I couldn't normally get without paying for a proxy or going to the events myself. We have ordered 3 exclusive figurines from this site, and we wish we had the money to get more. The site can be a bit confusing since you need to select from the drop down to get to the different parts of the site. The only thing I would like to mention is that you pay right away for your preorders, not when they get shipped.
- Customer service makes up a lot
72% - 1 year ago - xxnickiyxxPrices are just plain retail prices, not overcharged, but also no preorder discount or anything of the sort. Customer service is perfect, fast replies, legit English actually give normal answers. Shipping's pretty standard. Box and bubble wrap. But only one method available, so can be expensive.
Overall perfect experience for 3 items bought there.
- Not very pleased
64% - 1 year ago (Updated 1 year ago) - brandymallory*this is for the WONDERFUL HOBBY LIFE FOR YOU!! shop btw*
I've only dealt with one order so far (Winter WonFest 2012) and so far it's been a mess including no notification of funds being taken, delayed products (which is okay if they're fixing things) no proper notifications of pointless refunds, tracking numbers not working when sent out, both my addresses messed up and general confusion on what's going on.
Positive, they did refund my loss, and the items sent out were in great condition with fast shipping.
I'll still order from them, but I really hope they pull up their socks.
- 10 feedbacks