Good Smile Online Shopn/a

• Shop #53
• Feedbacks
• Next »
• « Prev

• Overall

• Sort by DateScore AscendingDescending

• 8 feedback(s)
• GSC Customer Service
  100% - 14 days ago (Updated 14 days ago) - 4Arnd
  Haven't bought anything via the online shop, but as their customer service is for the whole company, I have to say I'm impressed. Sorted out an issue quickly and efficient!!
  Rated only Customer service.
• For Exclusives Only
  66% - 5 months ago - sorrowmoon
  I don`t like their website, there`s not even a link on the English front page to take you to their store. I like that there`s a flat rate for shipping but you get ems only. The prices are retail, obviously, so you`re not getting any deals. The selection is mostly for exclusives but they seem to be adding all items to the store lately. Communication for shipping and billing times are close to non-existing. On a recent order I got billed and they started shipping and I had no clue about any of it. I don`t really care as long as I get the fig but still. Too bad I can`t buy from another store.
• Avoid shop if you prefer undamaged packages
  51% - 8 months ago (Updated 8 months ago) - dymitr
  This shop run by GSC has a lousy Japanese-customer first policy. The packages once sent receive dangerously low packaging material. They don't gift-mark and undervalue meaning 100% sure chance you will have to pay customtaxes.
  
  Look at the Hatsune Miku Cheerful Ver. 1/8 for an idea of the "quality" of packages GSC Online Store sends foreigners.
• It's okay.
  74% - 9 months ago (Updated 9 months ago) - GodYagami
  GSC online shop is good for exclusive ones.
  But shipping options are frustrating since I can choose only EMS and this is a very expensive method.
  
  Packing is "meh". I found out just some piece of papers to protect my box and I don't think it's enough.
  
  But ofc GSC is a reliable store and have a good customer service.
• Great for exclusive items and re-releases.
  85% - 9 months ago - YuanMori
  It's great that GSC has opened up their web shop to international customers, it makes getting exclusives that much easier. The item prices are full retail price/MSRP and not discounted like amiami or other sites.
  
  Shipping is good and fast, all items I've received have come from Singapore's packing plant/factory (from my understanding).
  
  The only shipping option is EMS, but it is a flat rate of 2000yen per order, so large orders are convenient and small orders a bit expensive.
  
  Very satisfied with GSC Online International.
• Wonder Fest Exclusives need I say more?
  75% - 9 months ago - NyaaFigurines
  I am a big fan of both Good Smile and Wonderful. I was really happy for this english site to launch since it allowed me to get figures I couldn't normally get without paying for a proxy or going to the events myself. We have ordered 3 exclusive figurines from this site, and we wish we had the money to get more. The site can be a bit confusing since you need to select from the drop down to get to the different parts of the site. The only thing I would like to mention is that you pay right away for your preorders, not when they get shipped.
• Customer service makes up a lot
  72% - 10 months ago - xxnickiyxx
  Prices are just plain retail prices, not overcharged, but also no preorder discount or anything of the sort. Customer service is perfect, fast replies, legit English actually give normal answers. Shipping's pretty standard. Box and bubble wrap. But only one method available, so can be expensive.
  Overall perfect experience for 3 items bought there.
• Not very pleased
  64% - 10 months ago (Updated 10 months ago) - brandymallory
  *this is for the WONDERFUL HOBBY LIFE FOR YOU!! shop btw*
  I've only dealt with one order so far (Winter WonFest 2012) and so far it's been a mess including no notification of funds being taken, delayed products (which is okay if they're fixing things) no proper notifications of pointless refunds, tracking numbers not working when sent out, both my addresses messed up and general confusion on what's going on.
  
  Positive, they did refund my loss, and the items sent out were in great condition with fast shipping.
  
  I'll still order from them, but I really hope they pull up their socks.

• 8 feedback(s)