HobbyLink Japan (HLJ)Since 1997
- 77 feedbacks
- 89%Absolutely no complaints!
1 month ago (Updated 29 days ago) - gwendal738-2My Ciel RAH came really fast, was shipped out really fast, and my first transaction with them went very smoothly. Definitely recommended, will buy from again!
Reply from HobbyLink Japan (HLJ)We're happy to hear it! Thank you for your review. :)
- 77%Not my got to store, but
1 month ago (Updated 1 month ago) - moonescapeI shopped here a couple times since 2010. I recently did do an order for a set of Bungo Stray Dogs keychain set, but it's been months and only a couple weeks ago I realized it never arrived to me. They never e-mail me back if the item was sold out and I recall they did charge me, but never refunded me. They could've at least let me know if it was sold out or if they actually did refunded me. Other than that, I just wish they had more selection.
Reply from HobbyLink Japan (HLJ)Thank you for your feedback.
We'll never charge a customer until their item is available, so if you believe you've paid for an item and didn't receive it, something is certainly wrong. Would you mind reaching out to our customer support team (firstname.lastname@example.org) from your registered email address so we can look into this for you? If a refund is in order, we'll be able to help you with that.
- 92%i like them
1 month ago - mimicteixeirais my store of choice when i want to either pre order things or model kits, they carry a lot of model kits there and i haven't had any problem with shipments, but i always use ems so that's may be why, and i like the private warehouse
Reply from HobbyLink Japan (HLJ)Thank you for your kind words!
- 79%Bad experience
1 year ago (Updated 1 month ago) - yolsyncOnly once I did a pre-order with them and not me want to do it again because they didn't respect this pre-order, they had out of stock. Never in life.
Edit: I gave a second chance to the store and I have not been disappointed again, fortunately, and their shipping prices are really fair and cheap yet with EMS.
- 16%Terrible Customer Service
7 months ago (Updated 4 months ago) - magumfire23They automatically combined my two orders, which I purposely left separate for cheaper shipping, without even first sending me an invoice before doing so. Also since I (stupidly) believed they were a decent company, used the paypal billing agreement and thus got charged an extra 2500 yen on shipping since it combined them. Along with that since I have already paid for it they said they can not provide any assistance. How stupid is that? Can't provide help because you have already paid?
Honestly just a complete garbage company. If you want to buy from them expect ZERO help.
- 93%My Go-To Provider
5 months ago - Belle_ReveI've been using HLJ for over a decade. Usually I try to order/pre-order from them when I'm looking for something, but they have a tendency to not get a lot of stock, so they sell out pretty quickly. But I only go elsewhere when I can't get it here. Shipping is relatively decent considering what overseas shipping is nowadays, and they always properly pack their items so they won't arrive damaged. Their customer service is incredibly quick to respond to you when you're inquiring about an order.
Reply from HobbyLink Japan (HLJ)Thank you very much for your kind review. :)
- 87%From a Longtime Customer
5 months ago (Updated 5 months ago) - R_KasaharaBeen shopping at HLJ for over ten years. Their customer service is better than most (just contact them in a timely manner), and their Private Warehouse shipping system is unbeatable. Their regular prices are decent, but sales can be hit or miss. They ship in heavy-duty cardboard boxes with shrinkwrap and air cushions, which get the job done.
My main issue with HLJ is that they are known to cancel preordered items, often popular ones, without warning because they can't get enough in stock. Though this has happened to me only rarely, it's worth keeping in mind before preordering a hot item.
- 94%Very good shop
6 months ago - LyI use HLJ very often. All items arrived well packed and fast (no matter which shipping method I chose).
Also I love their private warehouse system where you can easily store available paid items for up to 60 days to ship them later with other items. It's easy to use.
Sometimes they fail managing their stock probably, so you can (pre-)order items which are already sold out. You won't be charged, but you also don't get a message about it.
7 months ago - AnneMarieHRoAfter buying with them quite a few times (mostly stationery), I can say that they give a very good service overall. Products are original and prices are fair compared to other sites. Only problem I have had with them is buying gashapon, cuz since they don't actually pick your stuff, you get randoms and sometimes not a complete set, but I learned that HLJ is not the place to buy those. Their private wharehouse is a great option too!
- 84%Good Service but Expensive
9 months ago - TsukitamashiI'm from BC, Canada. I've ordered a few illustration books and some figures from them. Good customer service, packing (possibly the best), speed, item conditions in my experience.
However, they charge a premium price for everything. Namely, they rarely have promotions and always charge the market price (more expensive than every other website). Their shipping fees are quite limited & high as well. They also charge me quite a bit for the customs. Therefore, they are possibly the most expensive but reliable option out there.
Reply from HobbyLink Japan (HLJ)Thanks for your honest feedback.
Our best discounts are usually available during promotional periods, and sometimes during preorder periods. But, we also have a Bargain Crate section on our site now with our deepest discounts -- which aren't limited to sale periods.
We're pleased to say that our EMS prices are some of the best around, and our standard and Courier options are competitive with other major vendors.
However, HLJ does not charge customs fees -- that's up to your local government and customs office. You may want to contact your local post office for details.
- 77 feedbacks