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- Not the best but satisfied
58% - 1 month ago - Rikudou
I've ordered from HLJ a few times now and while they are not necessarily the best, they are good enough.
Their customer service is okay, could be worked on a little more.
Their shipping rapidity could also use a little more speed, but the packaging was sufficient enough, although I still wouldn't have minded a little more just to be on the safe side.
Their merchandise are definitely not the cheapest around, but not the most expensive either.
I am happy to do business with HLJ again.
- One of my favorites places to shop
97% - 1 month ago - starfaerie0628
So far I don't have any complaints about HLJ. Most of my orders with them are still on pre-order but I love the option to warehouse items. Their site in general is very friendly for managing orders and I like that they don't charge me until the item is in stock. They have a large selection with some of the better prices I've seen. I've placed one or two orders for items on stock and have no complaints. Items arrived quickly and in great condition.
- It's good
83% - 3 months ago - sl1808
I just bought some modelling tools in the past few months and use SAL parcel for shipping, all the package arrived in good condition and reasonable time frame. Only thing i don't like is the missing "wishlist" and some of the back-order items don't arrived in time. (Private warehouse limited to 60days)
63% - 8 months ago - xxkurenaixshixx
They have some merchandise that some others sites do not sell or provide orders for. They are not good with popular item's that sell out super fast. Don't know why they re-open preorders 2-3 times when they can't fulfill those orders. No email notifications if they are discontinued items. But other than that, I'm glad that I got some of the preorders that I made.
- A solid choice of retailer
90% - 9 months ago (Updated 9 months ago) - Moro
HLJ is my 2nd choice of store and my default for items that are already sold out on Hobby Search, my favorite. They do not offer as high of a discount but this is somewhat compensated for by their excellent shipping rates. I, a cheapskate, regularly use EMS on HLJ just because it's so much cheaper than anywhere else.
If you're an irresponsible buyer who impulse preorders things all the time, buy everything from here. Consequence free cancellation before release.
Private warehouse is a GREAT feature. Topping it off, HLJ has a great model kit selection. Customer service is A+.
77% - 9 months ago - BatFruits
I definitely recommend having a look here, great prices in my experience, Item arrived in the estimate given for shipping and generally had a great experience with them so far
- Ocassional great sales
94% - 9 months ago - darkrose
Prices are comparable with Amiami but HLJ 'loses out' to Amiami in terms of %off because Amiami includes 7% Japanese tax into their prices before discount
In contrast to Amiami, HLJ has much better return policy for damaged item. This has made HLJ into my #1 online shop now. I love HLJ periodic sales which can be really good as well.
- Great store.
92% - 10 months ago - Shinneko
I buy in this store since 2012, and never had problems with them, good packaging, good prices and the best customer suport.
- Everything's great, except the way they pack figures
88% - 1 year ago - Teruyow
The first time I ordered from them and received my package, it came with no protection/bubble wrap. Half of the box was empty with nothing to protect the figures in it, which bothered me, but the figures weren't damaged, so I was ok with it. The second time I ordered, the box was just the right size and shape for the figure, yet again they didn't used anything to protect. Third time! The same: Exact box shape that fit the figure. BUT The box was damaged. And inside, the box of my figure was also heavily damaged. All of my current PO's are from them, i'm worried they will suffer the same fate..
- Private warehouse all the way!
82% - 3 years ago (Updated 1 year ago) - Stalking
Their private warehouse made me completely change my mind about them. It's the most useful thing since ever! The fact that they don't undervalue and have slightly higher prices than other shops keeps me from making most of my orders with them, but their selection of prize figures and the choice to wait until you have a bunch to ship them together is GREAT. Gotta love the private warehouse.
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