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63% - 1 month ago - xxkurenaixshixx
They have some merchandise that some others sites do not sell or provide orders for. They are not good with popular item's that sell out super fast. Don't know why they re-open preorders 2-3 times when they can't fulfill those orders. No email notifications if they are discontinued items. But other than that, I'm glad that I got some of the preorders that I made.
- A solid choice of retailer
90% - 2 months ago (Updated 2 months ago) - Moro
HLJ is my 2nd choice of store and my default for items that are already sold out on Hobby Search, my favorite. They do not offer as high of a discount but this is somewhat compensated for by their excellent shipping rates. I, a cheapskate, regularly use EMS on HLJ just because it's so much cheaper than anywhere else.
If you're an irresponsible buyer who impulse preorders things all the time, buy everything from here. Consequence free cancellation before release.
Private warehouse is a GREAT feature. Topping it off, HLJ has a great model kit selection. Customer service is A+.
77% - 2 months ago - BatFruits
I definitely recommend having a look here, great prices in my experience, Item arrived in the estimate given for shipping and generally had a great experience with them so far
- Ocassional great sales
94% - 2 months ago - darkrose
Prices are comparable with Amiami but HLJ 'loses out' to Amiami in terms of %off because Amiami includes 7% Japanese tax into their prices before discount
In contrast to Amiami, HLJ has much better return policy for damaged item. This has made HLJ into my #1 online shop now. I love HLJ periodic sales which can be really good as well.
- Great store.
92% - 3 months ago - Shinneko
I buy in this store since 2012, and never had problems with them, good packaging, good prices and the best customer suport.
- Everything's great, except the way they pack figures
88% - 6 months ago - Teruyow
The first time I ordered from them and received my package, it came with no protection/bubble wrap. Half of the box was empty with nothing to protect the figures in it, which bothered me, but the figures weren't damaged, so I was ok with it. The second time I ordered, the box was just the right size and shape for the figure, yet again they didn't used anything to protect. Third time! The same: Exact box shape that fit the figure. BUT The box was damaged. And inside, the box of my figure was also heavily damaged. All of my current PO's are from them, i'm worried they will suffer the same fate..
- Private warehouse all the way!
82% - 2 years ago (Updated 6 months ago) - Stalking
Their private warehouse made me completely change my mind about them. It's the most useful thing since ever! The fact that they don't undervalue and have slightly higher prices than other shops keeps me from making most of my orders with them, but their selection of prize figures and the choice to wait until you have a bunch to ship them together is GREAT. Gotta love the private warehouse.
- Good prices, great packaging!
98% - 6 months ago - TheFreeSoul
I ordered P.O.P Rebecca with SAL shipping to Europe. I was prepared to get it from the customs office, but HLJ is very professional, they have a label on the package that states all the necessary information!
The packaging was very good, no damage to the box at all.
I also liked that I was able to see the shipping costs for the item before buying.
Offering a cheap(er) registered shipping method for countries where Registered SAL is not available would be nice (Air Small Packet is possible for most countries)!
- Favorite Shop
87% - 8 months ago - NemsEngelAceSasu
I bought mainly gacha's and merch from HLJ but also MSP and Figuarts Zero (other i buy somewhere else because of customs). I really like the option that you can search via JAN and they have a awesome customer support, i received answers in always 1 day, yesterday it was only 8 min!
They let you cancel items which most shops don't which is a awesome point. I always order figures there (even if i get charged for customs) where i am not sure if i really want them.
It's my favorite online shop. I only wish they would ship books or small things like clear files via a thick envelope.
- My HLJ experience
73% - 9 months ago - Phantom461
I ordered 3 POP figures there by the time. Killer, Eustass Kid and SA Nami.
Everything was proceded really fast and it was shipped almost imediatly. But i was kinda disappointed with the packaging. The box was huge and heavy due to Kids Box.
HLJ put some of those "air-bags" into the box so he figure boxes wouldnt move in the package. Whats a plus for me. But between the figure boxes and the carton layer was nothing what lead to damages on the boxes of Kid.
I would buy there again but if i chose something big and heavy i would probably try to get it somewhere else.
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