HobbyLink Japan (HLJ)Since 1997
- 71 feedbacks
20 days ago - AnneMarieHRoAfter buying with them quite a few times (mostly stationery), I can say that they give a very good service overall. Products are original and prices are fair compared to other sites. Only problem I have had with them is buying gashapon, cuz since they don't actually pick your stuff, you get randoms and sometimes not a complete set, but I learned that HLJ is not the place to buy those. Their private wharehouse is a great option too!
- 15%Terrible Customer Service
26 days ago - magumfire23They automatically combined my two orders, which I purposely left separate for cheaper shipping, without even first sending me an invoice before doing so. Also since I (stupidly) believed they were a decent company, used the paypal billing agreement and thus got charged an extra 2500 yen on shipping since it combined them. Along with that since I have already paid for it they said they can not provide any assistance. How stupid is that? Can't provide help because you have already paid?
Honestly just a complete garbage company. If you want to buy from them expect ZERO help.
- 84%Good Service but Expensive
2 months ago - TsukitamashiI'm from BC, Canada. I've ordered a few illustration books and some figures from them. Good customer service, packing (possibly the best), speed, item conditions in my experience.
However, they charge a premium price for everything. Namely, they rarely have promotions and always charge the market price (more expensive than every other website). Their shipping fees are quite limited & high as well. They also charge me quite a bit for the customs. Therefore, they are possibly the most expensive but reliable option out there.
- 87%Great experience so far
3 months ago - CycloneI started using HLJ earlier this year and so far a positive experience from them. It's one of my go-to-places next to AmiAmi and Mandarake.
They have a good selection of of figures, Gunpla, Kamen Rider items, and other merch. I like the way they ship the items; very organized and makes use of the space. My big reasons for using HLJ is the fact you can cancel preorders anytime before it's in stock and the private warehouse option for holding items for up to 60 days is huge plus for me.
- 24%Bad experience
7 months ago (Updated 5 months ago) - yolsyncOnly once I did a pre-order with them and not me want to do it again because they didn't respect this pre-order, they had out of stock. Never in life.
- 0%Now I remember why they are a last resort
7 months ago (Updated 7 months ago) - Fury06When the larger retailers are out of stock I order here through my brother's account. Mostly bad experiences.
They have cancelled my pre-orders making combining orders and the private warehouse useless.
The shipping used to be competitive because they use unreliable air packets(they pop often) instead of paper, but now the shipping prices have increased and they still use air packets (I'm not talking about the June EMS change).
Recently they overcharged me over 50% on my shipping. So they basically pocketed the difference since it is clearly marked on the EMS label.
0/10 not an avg
- 71%Only one time experience
9 months ago - ElkhornBought Gundam and Anime figures from the HLJ during one of its sales this 2016. Received it on time. Nice figures and gotten cheap.
Packaging is nice. However, just wondering why the Gundam boxes were not wrapped in plastic compared to anime figures?
- 88%When All Else Fails.. HLJ Works!
11 months ago (Updated 11 months ago) - diggadangI've been using HLJ for couple years but since this place is from Japan, it does take awhile for the items to reach me which I just hate the wait. I would get EMS but it's too much for me. Their packaging is superb though! They have a unique way of packaging so the products don't get damage. I like that. The only problem is the price is slightly pricey. They've been good to me so far. No complaints yet!
- 100%Gunpla Orders
11 months ago - Psycho7ic
- 58%Not the best but satisfied
1 year ago - RikudouI've ordered from HLJ a few times now and while they are not necessarily the best, they are good enough.
Their customer service is okay, could be worked on a little more.
Their shipping rapidity could also use a little more speed, but the packaging was sufficient enough, although I still wouldn't have minded a little more just to be on the safe side.
Their merchandise are definitely not the cheapest around, but not the most expensive either.
I am happy to do business with HLJ again.
- 71 feedbacks