HobbyLink Japan (HLJ)Since 1997
- 42 feedbacks
- Good preorder system and Shipping options
76% - 5 days ago - ghostwolfproI have been buy from HLJ for years now and I have always been satisfied with them. Their new Private Warehouse is a great service. While their packing may be a bit questionable at time I have been fortunate to not have had any issue with smashed products (aside from bought Scratch and Dent items). They are my first stop for preorders because of how nice their system is and I have never been given gruff about canceling any preorders or orders.
- Poor packaging
59% - 8 days ago - Highlife4UI agree about the lack of care regarding packaging recently. HLJ is a good shop, but I was very surprised to receive my package wihout bubbl wrap and overall with very little care given to the packaging. I mean, from Japan to the US is a pretty long trip, chances that damages may occur are high, and they should know better ! As they are not especially cheap, I'd exoect more care regarding packaging
- HLJ's new Paypal Policy is just horrible!
10% - 4 months ago (Updated 4 months ago) - sonoThis might not sound like a big deal to most of their customers residing N.America and Europe but it sure will have a huge impact on their customers coming from Middle East, South Asia, Africa & Brazil. Most of the anime collectors from these places are not happy with HLJ's new decision to not process Credit/Debit cards directly and instead have PayPal process the payment.
Why? Because Paypal doesn't support these countries! The ones where it does (India,Turkey,Brazil) people are restricted to sending money only to another citizen of the same nationality. i.e Indian to Indian account only.
- Packaging quality getting worse?
72% - 4 months ago - MawikI've ordered from HLJ a couple of times before. Until now everything has been finely packaged but these four came in a box with-out the air bubble protectors. Did the employees forgot to add it? I'm glad only the bottom corner of Kaito's box was a little wrinkled.
I will order from them again, I'm hoping it was just a fluke and they forgot.
- Fewer discounts
85% - 5 months ago - proxy1Over the past month I have noticed that more and more figures are not getting HLJ customary 10% discount, a few get 5% but 3 of Orchid Seed's future releases and Iris by Alpha Max get no discount. I emailed them about it, particularly about Minori by Orchid Seed which the advertised on MFC as 8886 yen (10% off) but their website lists as 9333 (no discount). I have gotten no response. I have been happy with HLJ up to this point, but they are normally more expensive (slightly) with the discount, without it...I will probably look for a new place to order from, at least for select figures.
- Bueno pero podría ser mejor
89% - 5 months ago - Alphard-DBuena selección de artículos constantemente encuentras diversas ofertas y el que puedas juntar varios artículos hasta por 60 días es de lo mejor, falla en que las pre-órdenes en ocasiones no cumplen, por falta de stock y el precio es ligeramente mayor que en otras tiendas sin quejas del envío y empacado
- I have a love/hate relationship with them
84% - 6 months ago (Updated 6 months ago) - katsudonI've been using Hobbylink for years, and for the most part it's been a pretty good experience- but they definitely have some flaws, so let's look at them objectively:
Super easy to navigate site
Private warehouse is amazing
Plenty of payment options
Great for standard release figures and gunpla
Things cost a bit more
Takes a while for pre-orders to ship
Customer service is a hit or miss
Selection can be limited at times
- Unfortunately loses out to competition
66% - 9 months ago (Updated 9 months ago) - ExandStock is limited with items that aren't recent usually out-of-stock. Items indicated back-order seem to take forever to be requested. Prices are a little higher than other places. Very slow processing from initial order placement to shipped out. They do have good sales that can get you items for cheap.
- Website is easy to search through
- Solid packing for shipping
- Has good sales
- Slightly higher prices
- Slow order processing to shipping
- Shipping was a bit higher than other places
- Slow shipping and shipping was pricy... but had what I wanted...
64% - 9 months ago (Updated 9 months ago) - go9ma123Ordered few items and few days later they have replied with shipping price. They had two options which was SAL or EMS. EMS was way expensive back days. After paying fully with shipping (SAL), takes another 1-2 days to ship out. So, total 5 days after ordering items... SAL took about 2 weeks recive... When I got the shipment, they had packed well. If someone who can wait, this is good place to buy.
- One of the worst sites in my book
30% - 10 months ago (Updated 10 months ago) - kettenkrad> pre-ordered 6 qty of a certain item and not a single one of them was provided stock
> they informed me the cancellation 2 weeks after release date
> slowest bloody shipping ever
> qty limit per item is implemented, although NOT specified in FAQ or item page
> website is very faulty, searching keywords is a real pain in the ass
> pre-orders are not 100% guaranteed
> extremely poor packaging. Tightly fit box and no cushion. Also, all of my items received from them have either have a huge dent or window scratches, or both!
- 42 feedbacks