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White Rabbit Express experienceWhite Rabbit Express experienceDiary

XemixXemix6 years ago
I was listening to EastNewSound one day and had decided to buy an album to support them, I also found out that they recently released a limited edition album, but the problem was it was only being sold on toranoana which only ships within Japan.

So after a little look on Google I found White rabbit express. They will simply buy the item and ship to you. First you need to send a quote of the item, you need to include thing such as item name, website and price.

So after sending the quote (the item was 3,000 yen), the service fee is about 1500 yen, the annoying thing is that you are required to pay for the item to get an estimate on shipping, so after paying I was hit with a massive 3,000 yen shipping, that makes it 7500 YEN. Since i already paid the item, I decided to pay for it anyways.

The entire process was smooth but a bit slow. I sent a quote on the 10th of June and received the price with service fee. It then took three days for them to estimate the price of the package. Then another four days for it to actually ship out(THAT IS A WEEK OF PAYING FOR THE ITEM). The only shipping they have is EMS. They sent me an email but didn't state the tracking number, I didn't care since my tracking rarely gets updated.


The package finally got delivered on the 24th of June. So it was about 2 weeks altogether.
http://i.imgur.com/0tXwCbdl.jpg
wish they changed the packaging to something more protective for international shipping, the poster was kinda creased during the shipping.
http://i.imgur.com/VBpBVXzl.jpg


In Conclusion, the service was pretty good, but I would use it as a last resort because of the shipping price. some other little annoyances is that the order is separate to the website where you sign in, I spent 30 min trying to find where to sign in and the shipping and item is classified as two different orders.
http://i.imgur.com/RqPTDCjl.jpg

I am happy with my order and most of the other items came in just fine. Thank you for reading.
http://i.imgur.com/pPj3V8Al.jpg
17,990 hits • 4 likes22 comments

Comments22

hey if you can buy yourself then you can just come to forwarding service like Transbang which i always count on. international shipping fee and service fee is really cheap there maybe you can try next time goo.gl/gj1V3z
2 years ago
LeoLeoLeoLeo3 years ago#15925937Thanks for being active in a niche community like this. Pretty cool.
It's a great community so we are happy to be here helping everyone get their figure fix :)
3 years ago
whiterabbit4 years ago#11521567A lot has changed at White Rabbit Express since your review, so I wanted to mention a few things.
We used to have a 15% or $15 minimum (whichever is greater). But now, for a 3000 yen item, the fees would total about half as much.
Next, no more waiting for your quote. Quotes are now calculated Instantly with our new web application. Just add items to your cart, and see your quote instantly. The quote will instantly update as you add, edit and remove items.
Finally, although we cannot provide an accurate shipping quote until we receive and weight the item, we have a shipping calculator built into our new application which you can use to estimate shipping costs. Just select your country and enter your estimated size and weight.
Cheers!
White Rabbit Express Team


Thanks for being active in a niche community like this. Pretty cool.
3 years ago
A lot has changed at White Rabbit Express since your review, so I wanted to mention a few things.
We used to have a 15% or $15 minimum (whichever is greater). But now, for a 3000 yen item, the fees would total about half as much.

Next, no more waiting for your quote. Quotes are now calculated Instantly with our new web application. Just add items to your cart, and see your quote instantly. The quote will instantly update as you add, edit and remove items.

Finally, although we cannot provide an accurate shipping quote until we receive and weight the item, we have a shipping calculator built into our new application which you can use to estimate shipping costs. Just select your country and enter your estimated size and weight.

Cheers!
White Rabbit Express Team
4 years ago
theyasminshow Militant Missionary
maxhodges04 years ago#4412782Hi theyasminshow,
If you came across a post about yourself or your company, and some of the information was incorrect, I think you would want to have a say in the matter. We have never been an EMS-only shop. Here is a version of our site from 5 years ago which says "You can estimate your shipping costs with the following rate schedules: EMS chart, Parcel Post SEA/AIR/SAL charts, and Airmail chart."
web.archive.org...
I don't see how incorrect information helps anyone, but I apologize if you don't see any value in a business trying to join the conversation with it's customers by replying to reviews. We would love nothing more than to support myfigurecollection as an advertising partner. Unfortunately we're still waiting for a reply to the emails we send requesting ad rates over two months ago.

As an FYI (though perhaps you are already aware), blog posts don't get bumped up by adding comments, so while your explanation is totally valid, it won't be seen by anyone unless they explicitly search for "White Rabbit Express" on here (or happen to be perusing recent comments). But anyway, good luck on your partnership.
4 years ago
Hi theyasminshow,

If you came across a post about yourself or your company, and some of the information was incorrect, I think you would want to have a say in the matter. We have never been an EMS-only shop. Here is a version of our site from 5 years ago which says "You can estimate your shipping costs with the following rate schedules: EMS chart, Parcel Post SEA/AIR/SAL charts, and Airmail chart."

web.archive.org...

I don't see how incorrect information helps anyone, but I apologize if you don't see any value in a business trying to join the conversation with it's customers by replying to reviews. We would love nothing more than to support myfigurecollection as an advertising partner. Unfortunately we're still waiting for a reply to the emails we send requesting ad rates over two months ago.
4 years ago
theyasminshow Militant Missionary
maxhodges04 years ago#4390047(snip)
Thanks for that. Must be awesome join a community and revive a year-old topic for self-promotion purposes.
4 years ago
theyasminshow6 years ago#2215654White Rabbit Express is one of the first proxies I ever heard of, quite some years ago.
I never used them because their fees are ridiculous. At the time I wanted to buy small, cheap items and the commission would have trumped the item prices... plus the EMS-only policy. Tch.


Hi theasminshow,

Yes, we are pioneers of the proxy buying services industry here in Japan. Actually we've never been an EMS-only service. We can ship by Airmail, SAL and even FedEx, but for some high-value items we may only ship by EMS or FedEx for security (tracking and insurance).

Cheers,
Max
4 years ago
Thank you for taking the time to review White Rabbit Express. I'm the founder and director here at White Rabbit, and I'd like to try and clear up a few issues.

I sent a quote on the 10th of June and received the price with service fee. It then took three days for them to estimate the price of the package. Then another four days for it to actually ship out(THAT IS A WEEK OF PAYING FOR THE ITEM).

We replied to your request with a quote in just 5 hours. After receiving payment you from, we promptly ordered your item. Once it arrived, just a couple days later, we send you a shipping quote, on a Friday.

A couple things to keep in mind here: we can't control how long it takes for a vendor to fulfill an order. Toranoana is notoriously slow to ship, but in this case the item was actually received very quickly. Also we don't ship on Saturday or Sunday. So if shipping payment is not received early on Friday (Japan time) your item may not ship until the following week.

I'm sorry if you were unhappy with the speed of our service, but when reviewing our records of this case it appears we did an outstanding job in terms of speedy service. You can see the actual timeline of our replies here:

screencast.com/...


So after sending the quote (the item was 3,000 yen), the service fee is about 1500 yen, the annoying thing is that you are required to pay for the item to get an estimate on shipping, so after paying I was hit with a massive 3,000 yen shipping, that makes it 7500 YEN. Since i already paid the item, I decided to pay for it anyways.

I agree we were charging a bit too much for our service fee back then. We've relaunched our service earlier this year and have revised our service fees. Also our software can now estimate quotes instantly!

Since adjusted our services fees, it looks like today we would charge $6.28 for this item, plus 300 yen for inbound shipping (charged by Toranoana for delivery to our office).

You can preview the quote by added the item to your cart here:
wre.jp/1l3gvKG

Regarding shipping quotes, since we don't have these items in our hands (we're a buying service) we cannot measure and weight it. We can't estimate the shipping on any item until we receive the item at our office. Ordinarily a CD would not cost so much to ship, but in this case the CD was packaged in a deluxe box make from wood. We only change actually Japan Post shipping rates, and don't add any service fee to the shipping, so anyone can estimate shipping for oneself using our online calculator here:
japanshippingra...

It does seem my shipping manager only sent you a quote for EMS, and I'm sorry about that. Ordinarily you should have received quotes for several shipping options. Since that was a mistake on our part, I'm happy to offer you a USD$15 credit on your next purchase. Just register an account our new site and I'll add the credit to your account!

Cheers and thank you for trying White Rabbit Express!
4 years ago
Take6 years ago#2216493It seems to me you had a horrible shopping experience from start to finish but I'm glad you were satisfied in the end. However, you should know that all of the flaws you mentioned (enormous fees, EMS only, poster crushed, slow processing, 2 different websites AND 2 different orders for item and shipping) aren't considered as "normal" for a proxy service and you can avoid them by using other ones, like FromJapan (cheapest one) or TreasureJapan (fastest one IMO) for instance.
THIS. I'm sorry you had such a bad experience.
6 years ago
You can buy Japanese anime and manga merch!

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