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Another damaged package

Kosura1 year agoDiary
So yet again I receive my package damaged as all balls.

I'm starting to get really pissed at how the post office, post service, customs and so on treat packages.
We entrust them with goods, to be delivered with care but it seems they all have some Ace Ventura in them >.>

It might be a small and fairly low priced package this time but that makes no different whatsoever.
This is how it arrived:

http://s1.tsuki-board.net/image/600/Kosura1447068159.jpeg

So of course what was in it was going to be damaged if the package itself already looks like that.
Tho it was just a small card binder for 730yen I think, it shouldn't be damaged in any way.

http://s1.tsuki-board.net/image/600/Kosura1447068161.jpeg

This has happened many times over and over, where boxes have been damaged. Luckily most of the time the items inside it are fine. But besides the boxes being damaged customs have opened my figure boxes before as well, which makes a sealed item an opened item. Some might say you were gonna open it anyway but that doesn't mean shizzle. Cuz who says I was gonna open it, I can always keep it in the box for collecting purposes ....

Either way I find the way post services handle our packages is incorrect. But no matter how many times you file in a complaint they don't do anything about it >.>
2,377 hits • 18 comments

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Seiidaishougun (1 year ago) #4627900Take (1 year ago) #4619414
Holy shit, DHL to France is even cheaper than SAL Reg? XD
And it's still faster than even EMS? Good grief.
As I said, using DHL all the way from Japan to Germany is not only generally a good bit more expensive than EMS (plus that 12€ fee), it also takes weird detours whereas EMS packages always go straight to Frankfurt.
Really can't say why DHL is so immensely better in France XD

I know, right? I couldn't believe it myself either.
Though, from my experience, two things have to be noted:
- I have never used (or seen) DHL with any other shop than Mandarake, so they might have a special deal
- When I asked for DHL quotes for packages containing figures, the cost was far more expensive. It seems to me only my book orders had such awesome quotes. So it may be that DHL have a very interesting "flat package" rate.
1 year ago
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Take (1 year ago) #4619414Not giving a f*ck about people trying to fill complain totally fall under the company's responsibilities, too. The people that ignores your call or complaints act like that because that's what management are expecting of them, according to the company's strategy. Sadly some companies really have as a policy to just ignore customers' complaints :/

That is true.
And it is kind of sad that some companies are indeed like that, even within the fig hobby, there are comps that just ignore or even ban people that mail them with a complaint about something they bought.
Or you can have companies like Aniplex that is, it's not our problem >.>
1 year ago
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Take Virile Insatiable Beast
Seiidaishougun (1 year ago) #4603658
No matter how incredible that may sound, then yes, DHL is a way better deal in France. I dag up one of my Mandarake invoice with SAL shipping but where I asked about DHL cost, please have a look at it if you're interested: i.imgur.com/6UG...
Among this order were notably two Code Geass art books ITEM #43586 & ITEM #43554 that are huge and heavy, among some other books too. Total invoice with DHL ended up being 2300 yens, which is by far less than EMS and even cheaper that SAL Reg, which you can clearly see in the invoice since the original shipping method was SAL Reg. However, I had asked about DHL shipping since that's what I always do since I know how great they can be and indeed, DHL was less expensive than SAL so I asked for them to switch the shipping method in a later email. And that package later shipped with DHL arrived in 2 days, whereas a SAL one would have taken 15 days. No need to describe how pleased I was with DHL back then, and all my orders with DHL have been similar experiences :)

So yeah, it's really amazing that DHL's home country gets such subpar treatment o_O
The only drawback I could mention with DHL is that you have a way higher risk or being taxed and they charge a very high handling fee for that.
If you wish to answer, could you please use the "quote" function? Otherwise I don't get any notification and I'll probably never see your answer lol.

Kosura (1 year ago) #4615262
Not giving a f*ck about people trying to fill complain totally fall under the company's responsibilities, too. The people that ignores your call or complaints act like that because that's what management are expecting of them, according to the company's strategy. Sadly some companies really have as a policy to just ignore customers' complaints :/
1 year ago
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Take (1 year ago) #4582325It definitely depends on the company as well, since the company is responsible for enforcing guidelines that will dissuade their workers from handling package in a terrible manner. And by that, I also mean taking punitive actions, having way to actually control how the delivery are performed, or simply being good at dealing with complains and disputes.
Seiidaishougun (1 year ago) #4557516
I agree that DHL can be incredibly good, like Kinaesthetic I also receive my packages from Japan to France in 2 days with DHL and that will never cease to amaze me, especially since it's considerably less expensive than EMS depending on what your order. Also, I really wouldn't consider Unregistered SAL as a big gamble or anything, I have been using this method 90% of the times since I started collecting 7 years ago. I now own 900+ items and I have yet to deplore any lost or even delayed Unreg. SAL package :)


Not a lot of people file in complaints tho.
Over here you can go to the post office and complain all you want they don't do anything about it.
If you file in a complaint on the site or make a phone call for it, they just nod and say yes but never really do anything about it.

It does depend somewhat on the company and how they respond to bad workers, I do understand that ^^
1 year ago
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Take Virile Insatiable Beast
Kosura (1 year ago) #4581053I think it mostly depends on the person that's delivering/handling the package and not so much which company.
It definitely depends on the company as well, since the company is responsible for enforcing guidelines that will dissuade their workers from handling package in a terrible manner. And by that, I also mean taking punitive actions, having way to actually control how the delivery are performed, or simply being good at dealing with complains and disputes.

Seiidaishougun (1 year ago) #4557516
I agree that DHL can be incredibly good, like Kinaesthetic I also receive my packages from Japan to France in 2 days with DHL and that will never cease to amaze me, especially since it's considerably less expensive than EMS depending on what your order. Also, I really wouldn't consider Unregistered SAL as a big gamble or anything, I have been using this method 90% of the times since I started collecting 7 years ago. I now own 900+ items and I have yet to deplore any lost or even delayed Unreg. SAL package :)
1 year ago
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Kinaesthetic (1 year ago) #4577400With DHL, it depends on where you live. DHL (like from Mandarake Sahra) is disgustingly quick to get to my home. 2 days maximum from Japan to my house. And they always handle packages carefully here. Whereas I know friends who have DHL shipped to them in other parts of the USA, and it is a nightmare. So DHL is more of a coin flip. They can be incredible, and they can be the worst.

I think it mostly depends on the person that's delivering/handling the package and not so much which company.
1 year ago
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Seiidaishougun (1 year ago) #4557516Be happy that your packages aren't handled by DHL. They don't permit Registered SAL for some funny reason (although that's not just Germany, but also some other countries), so that only leaves expensive EMS, unless you're super-adventurous, like playing roulette and thus also shipping with Unregistered SAL.
At least shipping with EMS is fast, right? It's "Express", after all. Normally it would be fast - unless you're dealing with DHL, who doesn't know what "Express" means. The DHL customs handling in Frankfurt is ultra slow, they generally take a week or more to do the customs handling, for EMS packages! Very often even, they'll completely refuse customs handling after that week or more, so it gets send to the local customs office, where you'll have to go and pick it up in person, and please before 14:00, or pay the DHL a whopping 28,50€ to do the customs handling. That's all just an extortion trick to make you pay that 28,50€.
Just last month, an EMS package took almost three weeks to arrive, arrive at the local customs office that is, because it was one of the many, many packages where DHL had refused the customs handling.
http://3.t.imgbox.com/dJJJ2ia2.jpg


With DHL, it depends on where you live. DHL (like from Mandarake Sahra) is disgustingly quick to get to my home. 2 days maximum from Japan to my house. And they always handle packages carefully here. Whereas I know friends who have DHL shipped to them in other parts of the USA, and it is a nightmare. So DHL is more of a coin flip. They can be incredible, and they can be the worst.
1 year ago
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Beyond_Infinity (1 year ago) #4574209Well actually I get why you need to pay extra. No matter how you look at it it's a case where you order sth from another country and customs are some kind of a deterrent meant for you to buy from your local market to support local businesses and this and that (it only gets more complicated and murkier from here and I don't think it means anything for this discussion) so I'm fine with that as far as it means me paying VAT for the item, but costs beside that are sometimes highly debatable. Well never had a case when I need to pay anything extra but VAT so I'm not complaining in that aspect. As I said before I understand the principle behind this.

It's a simple NO to what you just said ...

Also if it would be possible to buy the items I buy from places over here, I would but it's not.
And how they calculate it is definitly wrong, including shipping price in the value of the package and what not.
Nendoroid that cost 50 bucks quickly becomes 80-90 ... I don't see this as something normal, no matter how you look at it. Especially when you take in concideration all the taxes you pay just for living alone ... about 90% of what a person earns here goes to taxes and bills (bills for water, rent, electricity, necessities, etc., excluding hobbies).
I really don't understand why people still feel the need to continue if it doesn't really make a difference anyway, especially if you aren't even free.
Anyway i'm starting to ramble XD
1 year ago
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Kosura (1 year ago) #4573275I'll never understand the customs... I mean I understand why they check mail but I don't understand why we have to pay them extra while we're already paying such a massive amount of taxes.
And yeah, I've had it a couple of times as well that they just stop by never ring the bell but just leave a note (they drive a van so they always have space tho). Or as I mentioned the intercom is a bit broken so when they ring there by the time I open the door they're already gone.
Sometimes for packages that need to be signed they sign it themselves and leave it behind.
They can't just do their jobs the way they should >.>

Well actually I get why you need to pay extra. No matter how you look at it it's a case where you order sth from another country and customs are some kind of a deterrent meant for you to buy from your local market to support local businesses and this and that (it only gets more complicated and murkier from here and I don't think it means anything for this discussion) so I'm fine with that as far as it means me paying VAT for the item, but costs beside that are sometimes highly debatable. Well never had a case when I need to pay anything extra but VAT so I'm not complaining in that aspect. As I said before I understand the principle behind this.
1 year ago
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Beyond_Infinity (1 year ago) #4572897Actually the case with letters is probably not that much different in any other country. Been there, done that. Still it seriously depends on postman.
On the other hand I never had a problem with anything besides postmen leaving this funny little piece of paper saying that you weren't at home, except you actually been there all day. This happens because they usually only have enough space on them to carry letters. Well better doing it like this than slammin' the packages even when there's not enough space. I can spend 5 minutes to visit my post office, not a problem for me.
Well I hope you will be more lucky next time ;) (still disturbed as hell when thinking about opened items... it's not even useful if you want evaluate sth in the first place... I will never get it)


I'll never understand the customs... I mean I understand why they check mail but I don't understand why we have to pay them extra while we're already paying such a massive amount of taxes.

And yeah, I've had it a couple of times as well that they just stop by never ring the bell but just leave a note (they drive a van so they always have space tho). Or as I mentioned the intercom is a bit broken so when they ring there by the time I open the door they're already gone.
Sometimes for packages that need to be signed they sign it themselves and leave it behind.

They can't just do their jobs the way they should >.>
1 year ago
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