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Seller advice: how much to refund?Seller advice: how much to refund?

kasumicckasumicc1 year agoAsk MFC
I occasionally sell leftovers and unwanted stuff through eBay (I haven't had much luck on MFC). I've already had two cases with shipping stuff to P.O boxes where the item was never claimed, and it ended being returned to me. Ebay protection has long ended for both, but the buyers could still file a claim through Paypal if they wanted to.

Before it comes into that, I would rather just refund the item on my own. Thing is, even though I recovered the items, I already went into a loss for shipping them (shipping from here is not that cheap). Since both cases look more like negligence on the buyer's side, I would assume it's only fair for me to refund only the item cost, not considering what they paid for shipping. Is that the right thing to do, though? I don't know what eBay or Paypal's policies say for these cases.

What would you do in such a case? I would really appreciate getting advice from fellow sellers.
1,898 hits • 5 comments

Comments5

0pt
Jenthehen Otaku at Law
I probably would have just contacted them like you did and given them a deadline to respond before they were out of luck and then issued a refund and attempted to re-sell. It would have been reasonable to not refund the shipping if you charged it.
1 year ago
1pt
WindsorSeven SHSL Vegone
FYI you can exclude people with PO boxes, along with quite a few other things, from purchasing your stuff.
1 year ago
3pt
kasumicc (1 year ago) #14516263There's still some time left before Paypal claim period expires (that would be November), but those long periods of silence from her make me uneasy. I would rather get this solved before November comes...which is why I ask what would be the best way to resolve it if the buyer can't make up her mind.
If she doesn't contact you before November and time limit expires, then it's her own fault for not replying quicker and you shouldn't feel guilty about it. Honestly, if I really wanted something then I'd be replying fast as I could and updating the seller whenever I could. At the end of the day you're being more than fair and no one should expect more. Once eBay and Paypal protection expires, then you're in no more legal obligation. If you'd prefer to give her a refund, I might say that I need to hear an answer before *date* and if I don't get one, then I'm refunding the item cost. Since Paypal protection is 180 days, right? Not hearing a definite response before then is ridiculous.

I've sold 150+ things, but I've never had to refund anything that wasn't sent out. However, I do know many people that won't refund postage costs and even some that won't refund fees, which we can claim back anyway. As long as you clearly explain to the buyer that you're only refunding the item cost and they agree, then it's fine to keep the money used for postage. Some may raise a fuss and complain, but most people are reasonable and will understand if you explain it to them.
1 year ago
0pt
WanderingWastrel (1 year ago) #14515827Have you been in contact with the buyers? Perhaps something happened on their end (people do get hit by buses and spend weeks in the hospital). If they still want the figure and are willing to repay for the additional shipping, then do that.
I wouldn't do anything without contacting the buyer. The buyer might have abandoned that Paypal account for whatever reason, and sending the money back to an abandoned account would just put the money into Paypal's pocket, and it's not like they haven't taken their cut already.
And if the buyer never responds, and the Paypal claim period expires... well, you tried. Don't be wracked with guilt over it.


One of them replied, at least. She sure takes a long time to reply though...she says she still wants the item, claimed issues with the original address, and told me to wait because she didn't have a new address to receive, and she didn't have money to pay the reshipment at the time. After a while, she gave me a new address...I said I would ship it as soon as she repaid the shipping...it's been a month since then and no answer. I sent her a reminder today.
There's still some time left before Paypal claim period expires (that would be November), but those long periods of silence from her make me uneasy. I would rather get this solved before November comes...which is why I ask what would be the best way to resolve it if the buyer can't make up her mind.

As for the second one, the item itself was so cheap that I suspect the buyer will prefer the refund (shipping was more expensive than the item itself, LOL). I contacted him anyways, and I'm waiting for a reply.
1 year ago
9pt
Have you been in contact with the buyers? Perhaps something happened on their end (people do get hit by buses and spend weeks in the hospital). If they still want the figure and are willing to repay for the additional shipping, then do that.

I wouldn't do anything without contacting the buyer. The buyer might have abandoned that Paypal account for whatever reason, and sending the money back to an abandoned account would just put the money into Paypal's pocket, and it's not like they haven't taken their cut already.

And if the buyer never responds, and the Paypal claim period expires... well, you tried. Don't be wracked with guilt over it.
1 year ago
Pre-owned figures in top quality and good value

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