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Damaged figure received from a MFC member

PhysisPhysis4 months agoAsk MFC
SOLVED, UPDATE BELOW, IN THE COMMENTS

Hello,

I have a question and hope you could me help me solve it.

I have bought a second-hand figure (ITEM #415032) described as opened but new (figure + box) from a MFC member. I asked more pictures to be sure, I paid through Paypal and paid the fees (although the seller suggested to chose the “gift” option). I have received the figure but it seems clearly damaged. Indeed, there are:
- A small impact on the chest
- Some scratches on the head (along the braid)
- A crack on the hair (behind, between two strands of hair)
- The base seems to have been broken (it moves a bit), it looks like there are some white glue marks (on the base and on the character’s feet) and the paint is fading

(Some of these defects were too small to be seen on the pictures the seller sent me)

I have contacted the seller who said she had never noticed such problems. She also apologized and confessed she had bought the figurine from another man before, in a “apparently new and sealed” condition. She realized then that the figure did not match her collection and decided to sell it right away.

I have sent her some pictures (I've tried to join them, sorry for the poor quality) and she said it was surprising because she had never seen such defects before and could not believe it was the post office’s fault since the box was not damaged (actually even if the box had been damaged, the post office could not have done such marks). She also claimed that there were known and common defects visible on each figure from this series and sent me a link of a picture showing… a flawless figure (picture/1796081...). So to conclude, she is sorry but won’t do anything.

Personally, I haven’t seen such defects on the pictures displayed on MFC and I doubt Kotobukiya would sell a figure with such flaws, that’s why I would like to know your opinion. Indeed on the one hand MFC is a very friendly community and I don’t want to distrust this seller, but on the other hand, this figure is definitely not what I paid for and I think that being too naive and kind doesn’t help either.

Sorry for this long post and the mistakes ^^ Thanks for reading and for your replies!

PS: this MFC member IS NOT the seller! (THAT_RANDOM_GUY). The girl who sold me the figure simply took one of his pictures to prove her honesty, nothing more. He has nothing to do with the case :)


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EXTRA PICTURES SENT BY THE SELLER
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1,920 hits • 32 comments

Comments32 comments

Selected Comments
24pt
Seller's responsibility to highlight any defects. Buyers aren't supposed to (or required to) go hunting through photos with a magnifying glass. Buyers also don't need to ask for photos. It's the seller's responsibility to disclose any defects. For the sake of convenience, though, it can sometimes be better for everyone if you ask for photos when unsure.

Of course, all options are available to you. Personally though I would not accept this kind of behavior from a seller.

If you cannot come to agreement with seller, just open a dispute in PayPal for INAD and escalate when it lets you to. It will be closed in your favor. You will be required to ship it back. Make sure it's tracked and give number to PayPal. You will be refunded after tracking says delivered.
4 months ago
Recent Comments
1pt
Ok, I'll do that :)

bambipie (4 months ago) #24790165If the figure is for sale on mfc, message a mod and make them aware of the situation. Link to your blog, etc. They may be able to help.
Otherwise leave feedback explaining that you recieved/returned it because of the unmentioned damage.
4 months ago
1pt
If the figure is for sale on mfc, message a mod and make them aware of the situation. Link to your blog, etc. They may be able to help.
Otherwise leave feedback explaining that you recieved/returned it because of the unmentioned damage.
4 months ago
1pt
bambipie (4 months ago) #24269236
SageGuy (4 months ago) #24282084
Thanks!
4 months ago
1pt
UPDATE


Thank you all for your replies!

I have contacted my seller, who did not reply, and then opened a dispute on Paypal.

She apologized, said she was been tricked by the man she initially bought the figure from and needed some time to think about the figure’s flaws… She won’t be able to get a refund from that man as she has chosen the "gift / payment to relatives" option on Paypal.

We have quickly found an agreement (offer: refund after receiving the figure), but the dispute was turned into a case because she had trouble refunding me after receiving the figure. She finally called Paypal today and I got my refund.

Thanks again for your help!

PS: the figure is back on sale but not all the flaws are described; is there any way to report that the description is not really accurate, except feedbacks in the shop section?
4 months ago
1pt
PVCollectorAaron (4 months ago) #24278331Done!
4 months ago
1pt
PVCollectorAaron (4 months ago) #24278331 You mean this one, right? ITEM #604412
4 months ago
2pt
Thanks for your support :)
I've sent her an email about the return of the item and will contact Paypal to do everything according to the rules.

Shikaree (4 months ago) #24269264Seller's responsibility to highlight any defects. Buyers aren't supposed to (or required to) go hunting through photos with a magnifying glass. Buyers also don't need to ask for photos. It's the seller's responsibility to disclose any defects. For the sake of convenience, though, it can sometimes be better for everyone if you ask for photos when unsure.
Of course, all options are available to you. Personally though I would not accept this kind of behavior from a seller.
If you cannot come to agreement with seller, just open a dispute in PayPal for INAD and escalate when it lets you to. It will be closed in your favor. You will be required to ship it back. Make sure it's tracked and give number to PayPal. You will be refunded after tracking says delivered.
4 months ago
1pt
That's exactly what I was wondering, thank you :)
Foxleafarrowhead (4 months ago) #24285723I understand that you're not happy with your purchase for all the obvious reasons, but those defects are actually quite common among Kotobukiya's figures. I own a few (some pre-owned, some new) and most of them have scratches, missing paint etc. somewhere (Kotobukiya is known for being either hit or miss).
The seller probably didn't care much about these defects otherwise she would've informed you about them.
4 months ago
1pt
I wanted to know whether there were known flaws (I am not familiar with Kotobukiya's figures) and whether someone has ever encountered this issue. It would not be clever to send back this item because of its flaws, then buy a brand new one and face the same problem. That's why I asked here first.

Carousel (4 months ago) #24278461All of these except the paint issue on the top of the head I can see as being excusable to someone not checking the figure close enough. But that is glaring.
Anyway. This is something you should be discussing with Paypal, and not really the MFC community. Decide if you want a full return and refund or a partial refund and go from there.
4 months ago
5pt
I understand that you're not happy with your purchase for all the obvious reasons, but those defects are actually quite common among Kotobukiya's figures. I own a few (some pre-owned, some new) and most of them have scratches, missing paint etc. somewhere (Kotobukiya is known for being either hit or miss).
The seller probably didn't care much about these defects otherwise she would've informed you about them.
4 months ago
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