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Question regarding a PO at Toranoana

alazif03alazif0314 days agoAsk MFC
Hi everybody!

I've tried to PO a goods set at Toranoana but I didn't get any confirmation mail afterwards, and the order doesn't appear on my account page. It hasn't been canceled too. Is it normal?

I only bought once from them before and the item was in stock. I used BiJ as forwarding service.

Thanks for helping!
495 hits • 6 comments

Comments6 comments

1pt
darkfader (13 days ago) #30751937Oh. Toranoana will retry CC billing me on the 7th again. Credit wasn't back yet at the 3rd.
Luckily they don't cancel immediately. It's also possible to change card information.
Probably two more doujinshi will be shipped later. The other 23, who knows how many parts they ship it.


Good to know that they don't cancel the order right away! Problems might occur with CC payment.
12 days ago
1pt
Oh. Toranoana will retry CC billing me on the 7th again. Credit wasn't back yet at the 3rd.
Luckily they don't cancel immediately. It's also possible to change card information.
Probably two more doujinshi will be shipped later. The other 23, who knows how many parts they ship it.
13 days ago
1pt
darkfader (14 days ago) #30700381Strange, I did but just didn't appear in the order history.
When you complete the order steps (5), it displays the order number rather big.


Yes, that's what happened the second time I placed the order. Now it appears on my account page... only once fortunately. I was wondering if there could be two orders but there isn't.
Anyway, I don't know what I did wrong the 1st time, because I completed the 5 steps????
13 days ago
1pt
alazif03 (14 days ago) #30699994I didn't get any order number too... that's why I'm worried.
Strange, I did but just didn't appear in the order history.
When you complete the order steps (5), it displays the order number rather big.

You could check if you have www.toranoana.j...? or something in your browser history. Or check your spam folders.
If you can't remember seeing any order number or any reference, I'm afraid your order wasn't placed.

Translated:
Pre-Order Complete Page
Thank you for your reservation. Your order has been completed.
We have sent an order confirmation e-mail, so please check in addition.
For your order details and delivery status, you can confirm from the purchase history / delivery situation of the member menu.


Receipt number 20171228-12345
Please check the order contents from here (this is the link to the details page)
14 days ago
1pt
darkfader (14 days ago) #30698558View spoilerHide spoilerI don't know why but you can check the order details if you have the number:
https://www.toranoana.jp/cgi-bin/prec/prec_detail.cgi?order_id=
YOUR_ORDER_NUMBER

In my case, two more items are left.
I had already transferred some extra money to my CC and was only processed today. (normally would have to wait till friday and possibly would have canceled the order, which would really suck since I'd miss out on free-shipping points and it happened at Suruga-ya already too).
I have another order deadline to make tomorrow too xD (edit: just paid without (the incorrect, imho) G12:42G120000 error!)
I should have set the limit higher than 1500 Eur. I made too many heavy doujinshi shipments XD


I didn't get any order number too... that's why I'm worried.

EDIT: After your post, I place again the order and it worked this time! I've got the confirmation mail and order number. So thank you very much!
14 days ago
1pt
I don't know why but you can check the order details if you have the number:
https://www.toranoana.jp/cgi-bin/prec/prec_detail.cgi?order_id=20171228-12345

In my case, two more items are left.
14 days ago
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