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Animate USA RefundAnimate USA Refund

I requested a refund for my pre order of the Ash Lynx nendoroid via Animate USA recently since they still apparently don't have him in stock. They were unable to complete it because the refund time limit for PayPal already passed. Anybody know how I'm supposed to get my money back?
760 hits • 8 comments

Comments8

2pt
Since the refund period is up that leaves you with two choices- either ask Animate to simply cancel your order and refund you in the form of a direct Paypal payment, or file a dispute with your card's company. There REALLY shouldn't be any issue requesting them to perform the first option. If they absolutely refuse that then you can file a dispute, in which case your card company shouldn't give you much trouble. If you go with the latter choice you technically shouldn't have an issue ordering from Animate again as it's your choice whether charges from them go through or not. At most the bank might block a transaction, but you can have them lift it. Animate on the other hand might get a bug up their ass (as most businesses do) and place some sort of limitation on your future purchases from them. Though, such a limitation can be gotten around with secondary account shenanigans and the like.
12 days ago
1pt
chrismayek (12 days ago) #66754202Well yeah, but if the refund / refund dispute time limit already passed, then they can't send it back to me. I originally paid for it using PayPal back when Ash's pre order started
They can send the money back directly to your PP account.

I had a similar issue with another store that couldn't fulfill my pre-order, but also couldn't refund my deposit since the refund time limit was over. They said they can keep the original transaction (which was the deposit) and pay me directly what I had originally paid for in the deposit, or take it to PP's resolution center.
12 days ago
1pt
ya OP, you can def file a credit card claim then with that reasoning. prob ur best bet if Animate wont give you a refund.
12 days ago
1pt
galablue (12 days ago) #66754537if you can't go through paypal, i think your best bet is to file a dispute with your credit card company. depending on which company you have it'll be easier than others i think (i know AMEX nearly always settles disputes immediately despite the price of the item).
my only question with this route would be if you wanted to purchase from Animate again. i am not sure how a credit card company would feel about you purchasing from somewhere that you had to dispute/call fraud, but again not sure. also i am unclear on Animate's refund terms. are they just unable to fill the preorder because of time or did you just never get your item?


It was filled, I wanted to cancel it because they still don't have him in stock despite being released for two months now, and not knowing when they'll be getting him in
12 days ago
3pt
if you can't go through paypal, i think your best bet is to file a dispute with your credit card company. depending on which company you have it'll be easier than others i think (i know AMEX nearly always settles disputes immediately despite the price of the item).

my only question with this route would be if you wanted to purchase from Animate again. i am not sure how a credit card company would feel about you purchasing from somewhere that you had to dispute/call fraud, but again not sure. also i am unclear on Animate's refund terms. are they just unable to fill the preorder because of time or did you just never get your item?
12 days ago
-1pt
chrismayek (12 days ago) #66754202Well yeah, but if the refund / refund dispute time limit already passed, then they can't send it back to me. I originally paid for it using PayPal back when Ash's pre order started

I have no idea when that was, as I'm not sure what figure you are talking about. If it's been more than 180 days, than you may not be able to dispute the charge.

You could try contacting your credit card or bank and see if they can dispute/chargeback the charge in some form.
12 days ago
1pt
Mash_Kyrielight (12 days ago) #66754135Ask them to send the money back via paypal. I guess you could also try disputing the transaction, explain what happened and let them resolve it that way.

Well yeah, but if the refund / refund dispute time limit already passed, then they can't send it back to me. I originally paid for it using PayPal back when Ash's pre order started
12 days ago
1pt
Ask them to send the money back via paypal. I guess you could also try disputing the transaction, explain what happened and let them resolve it that way.
12 days ago
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