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Comments • Insurance feels like a scam

  • 32 comments
  • 1pt
    Veroxion (11 days ago) #27057506In the case of the first figure that broke, the box had damage but they still claimed it wasn't their fault and the damage didn't occur during shipping.
    This time, there is no box damage so I'll be replying to AmiAmi saying that I'm pretty sure the figure was defective (there is really no way to tell when he's inside the box). Hopefully they'll do something about it.
    New Zealand. :)

    welp, close enuff since we have almost same problems
    11 days ago
    1pt
    I have been buying figures for a little over 2 years and it only happened to me once for this Natsume Yuujinchou figure, which has been known to have the trunk snapped off the base. Since I was already expecting this issue to happen and thanks to the clear packaging of the figure, I can see even without opening the box that the trunk was already detached from the base.

    I contacted Mandarake and they requested me to file damage claim report with my local post office. So I brought the unopened figure (with the original packaging and all) to my local post office and I opened it in front of them with them video recording the whole process. Fast forward two months later, I actually got 6,000 yen indemnity (which is the max insurance coverage for SAL) + SAL registered postage cost from Japan Post. It actually surprised me that I even got anything back from Japan Post. I think the key of getting anything from insurance depends highly on your local post office and their staff willingness to help you out. I really hope that you manage to claim the insurance for your figure.
    11 days ago
    2pt
    Veroxion (11 days ago) #27057516Obviously I can glue it together and be done with it, but if I pay for a brand new item, it should not be broken. >_<

    I've had figures arrive to me broken at a seam... one of my Yu-Gi-Oh figures came with his duel disk snapped off, another figure was broken on it's ankle, and another figure's arm came off right out of the packaging. It's not the best thing to receive an item like that, but it's not the worst. A little bit of glue and it's like nothing ever happened to it. It's not worth the headache of shipping the figure back or making a big fuss, imo. If a figure had tons of scratches, blemishes, or was cracked in a place that isn't easily repaired, then yeah, understandable. But most pvc figures are held together by glue and they are mass produced, so if a a little home repair is in order, it's not awful. :3

    I hope you get everything sorted out.
    11 days ago
    1pt
    sebblu (12 days ago) #27048507I totally got hosed by USPS as a seller once. I had a 1/4 polystone statue sell for a little over $1000, of course it arrives at buyer broken (which i'm still a little suspect of). OK...fine, I had insurence. Have seller send it back. Shipping box was obviously kicked or hit hard by something as there was a puncture in the shipping carton that matched with the Figure box and packing styrofoam and where the figure snapped (right above elbow).
    USPS denies my claim because I didn't use clear packing tape to re-seal the two halves of the styrofoam that encase the figure as per the original factory shipping method.


    That's just awful. :( Sorry that happened to you. It's ridiculous how they'll use any excuse to get out of paying.

    KalasRaven (11 days ago) #27052354It just sounds like the figure broke in the packaging or there was a manufacturing error. I've only had to use the insurance on a package once and that was for when a figure got lost in the mail. It took a while, but I eventually got a refund. If the box was crushed (and in turn breaks the figure) during shipping or it was lost, insurance in amazing to have.
    The figure company should compensate you at least a little for your broken figure, but it seems like it'll be easy to just glue it together (if it snapped off at the seam) and be done with it. :)


    Yeah, I think it's a manufacturer error as well. :(

    Obviously I can glue it together and be done with it, but if I pay for a brand new item, it should not be broken. >_<
    11 days ago
    1pt
    Aruku (12 days ago) #27046942I'm sorry to hear about what happend to your Naruto figure.
    As for personal experience I had only had one, but it was quite recently.
    (I'm still somewhat angry) I bought ITEM #317823 brand new, from Amiami as well, her hand arrived broken. I told Amiami and thus they said I should contact with my post office, I did and I we went back and forth about 3 times, with the final message being that I should have made a claim ON THE MOMENT OF THE DELIVERY which is like... do I have X ray vision to check? By the time I open the package the postman would have already left thus, it's after the delivery.
    I explained Amiami the situation but since my post office didn't agree on the claim they said they wouldn't do anything. While I do trust Amiami that they wouldn't just have sent her broken you could see the misplaced hand inside the box, which must have happened during shipping... Idk I hope they handle your situation differently because in my case they just blamed eachother, I'm the one left with a broken figure and no use for the insurance that I payed for situations like this...


    Oh no! That figure is lovely, I'm sorry she got to you broken.

    "Making the claim immediately/opening the package with the postman present" is ridiculous. Our postman sometimes doesn't even knock, like hell he's going to stick around while I open up my box lol.

    I can understand if the box is extremely badly damaged. I had a parcel from India once from a friend... that thing had been through hell and back. Like I could see the contents of what was inside because of how battered the box was.

    I'm just going to tell AmiAmi straight up that I think it was manufacturer error and be done with it. I already know the post office won't do anything for me.

    MarshallDTeach (12 days ago) #27048470Yep. Just like real insurance.
    Oh sure, you will eventually get taken care of if something happens to your house, but they will dick you around for weeks, maybe even months, all the while, they're looking for a loophole to NOT have to pay you for the service you are paying for


    Yeah, I've noticed they will make you jump through hoops as they try and decide the best way to get out of paying. -_-
    11 days ago
    1pt
    LovelyIdiot (12 days ago) #27043425Well if my stuff arrives broken and the shipping box was clearly dented or damaged the post office here will file a claim for me with no problems and I'd get my money back in a few months.
    I think it depends on the state of the shipping box. Have you tried to make it clear to the shop that the box was not damaged and that the post office will not take responsibility for poorly packed items or stuff that was already defective?


    In the case of the first figure that broke, the box had damage but they still claimed it wasn't their fault and the damage didn't occur during shipping.

    This time, there is no box damage so I'll be replying to AmiAmi saying that I'm pretty sure the figure was defective (there is really no way to tell when he's inside the box). Hopefully they'll do something about it.

    bayubekha (12 days ago) #27046753lemme guess. you are from SEA.. indonesia?

    New Zealand. :)
    11 days ago
    1pt
    It just sounds like the figure broke in the packaging or there was a manufacturing error. I've only had to use the insurance on a package once and that was for when a figure got lost in the mail. It took a while, but I eventually got a refund. If the box was crushed (and in turn breaks the figure) during shipping or it was lost, insurance in amazing to have.

    The figure company should compensate you at least a little for your broken figure, but it seems like it'll be easy to just glue it together (if it snapped off at the seam) and be done with it. :)
    11 days ago
    2pt
    I totally got hosed by USPS as a seller once. I had a 1/4 polystone statue sell for a little over $1000, of course it arrives at buyer broken (which i'm still a little suspect of). OK...fine, I had insurence. Have seller send it back. Shipping box was obviously kicked or hit hard by something as there was a puncture in the shipping carton that matched with the Figure box and packing styrofoam and where the figure snapped (right above elbow).

    USPS denies my claim because I didn't use clear packing tape to re-seal the two halves of the styrofoam that encase the figure as per the original factory shipping method.
    12 days ago
    1pt
    Yep. Just like real insurance.

    Oh sure, you will eventually get taken care of if something happens to your house, but they will dick you around for weeks, maybe even months, all the while, they're looking for a loophole to NOT have to pay you for the service you are paying for
    12 days ago
    2pt
    I'm sorry to hear about what happend to your Naruto figure.

    As for personal experience I had only had one, but it was quite recently.
    (I'm still somewhat angry) I bought ITEM #317823 brand new, from Amiami as well, her hand arrived broken. I told Amiami and thus they said I should contact with my post office, I did and I we went back and forth about 3 times, with the final message being that I should have made a claim ON THE MOMENT OF THE DELIVERY which is like... do I have X ray vision to check? By the time I open the package the postman would have already left thus, it's after the delivery.
    I explained Amiami the situation but since my post office didn't agree on the claim they said they wouldn't do anything. While I do trust Amiami that they wouldn't just have sent her broken you could see the misplaced hand inside the box, which must have happened during shipping... Idk I hope they handle your situation differently because in my case they just blamed eachother, I'm the one left with a broken figure and no use for the insurance that I payed for situations like this...
    12 days ago
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