Figure Site and Shop Forum
mememo11 years agoHi I started this club so that people could discuss the shops and sites they use to buy figures. Please add a new discussion for the shop/site you want to talk about since it will make it easier for other people to find information on this shop/site in the future.
Please leave appropriate feedback for stores here:
MFC Shops Feedback & Rating Pages
This club is dedicated to web based anime/figure ...ect shops for physical ("brick and mortar") stores please visit Local Shopping Guides
Update: We are updating/editing all first posts on threads to provide more uniform/detailed information on each entry featured and removing the poll section as feedback can now be left for each shop in our MFC shop section. shop
Please leave appropriate feedback for stores here:
MFC Shops Feedback & Rating Pages
This club is dedicated to web based anime/figure ...ect shops for physical ("brick and mortar") stores please visit Local Shopping Guides
Update: We are updating/editing all first posts on threads to provide more uniform/detailed information on each entry featured and removing the poll section as feedback can now be left for each shop in our MFC shop section. shop
Comments751 comments
Prices and items you see listed there are what they would pay to buy from someone.
I see, so it's not in stock. Many thanks, thankfully I accidentally found another site for my wanted figurine (Mercari.com). Now I'm searching for a proxy for that..
There's a figure on the site which I've wanted for an entire decade which isn't available anywhere else.
The kaitori page of surugaya is their buy page, not the one where there sell products.
Prices and items you see listed there are what they would pay to buy from someone.
There's a figure on the site which I've wanted for an entire decade which isn't available anywhere else.
This isn't available for preorder yet! When it is, you could purchase it from Goodsmileshop!
On the top, right side of the club header, click the >] symbol.
I hope this is the right place to show this, but I need some proper help and I also want to show everyone how Nippon Yassan treats paying customers.
About three months ago the release of the Yu-Gi-Oh! 5DS Yusei figure finally happened and I had bought mine from Nippon-Yassan because of the option to pay later as I was low on cash at the time, but knew I really wanted the figure for my yugioh cabin.
Either way there had been issues with changing the address, before the release, despite me telling them that the address had been changed because I had recently moved out and my mother no longer lives on the given address so I wanted it changed, which they didn't want to due to their policy.
So I knew either way it was gonna be sent back to Japan /which is stupid given we could have avoided that/, but for some reason the figure is claimed to be delivered on October 30th, which it had not. We checked the old address and we talked to both PostNord and the france delivery company LaPoste, who had been in charge of delivering the figure.
So I made a complaint to Nippon that the figure had gotten lost. However I've been in contact with them every week since the issue first started and I have never had such a horrible experience with customer services before. They said they have made a complaint, but I've heard absolutely nothing from them other than: we'll update when we know more.
So... I wrote one last mail to them saying I've once again contacted both delivery services who claims they have no chance of searching for it if they aren't given a complaint from Nippon. So I told them that I'd wanted that to be done properly, but a figure that has been gone for months most likely isn't coming back. Therefore I want a new figure or my money back.
And fairly said... I am boycotting them once this issue is over. I've spent over 1500 dollars on that store and I expect them to act professionally when issues do happen. However they never answer within a proper timeframe and they never have anything useful to report back.
- Have any of you gotten issues with them and how did you manage to solve it? Im really sad about the money I've spent on the figure that I cannot even get back right now, unless they start to actually care about the issue at hand.
I usually only buy from them when my other stores don't have the given figure... but this kind of treatment isn't worth it.
Update:
I also received two different replies. One claiming they won’t help me unless I GET a proof I didn’t get anything, despite telling them my two deliveries said they have to, as the sender, make a case to them. Otherwise they can’t look.
The other said they wanted to open a case, despite saying they had done in the past (apparently they didn’t after all)... but that it would be a long process... so I basically told them that I wanted proof that they are even opening the case since I’ve been texting them every week for 3 months to get something going!
I am absolutely horrified. They’re fine when nothing is wrong, but when something is wrong they don’t give a sh*t..
It is exactly the same on my side !
Except of that : 19 tchats discussions, 5 tickets without results.
We are the 20.02.2020 and still no packet in view, and no news from them.
Order paid in December 2018, with a figure which delayed until to may 2019. Then my packet was lost by PostNord like you. I asked to NY for a resend and...Now I'm waiting...
I sent you a MP.. :)
I tried to respond on the thread but it won't let me.
You have to “join the club” first, before you can post on a thread.