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ItsaTimmy
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ItsaTimmy

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Joined 7 years ago
Post(s) 96
Location NE, USA

2 months ago
I just had a pending refund pop up in PayPal for one of my nine open orders yesterday, Oct 2nd, and it was a $300 one from February that the time to dispute though PayPal had already expired, so that is a huge relief. I did email them yesterday asking refunds on all my orders, though I am not sure if that actually did anything or not. I also opened disputes with the 6 most recent orders yesterday, but have not escalated them.
Updated 2 months ago #26660661

4catdoorman
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4catdoorman

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Level 15
Joined 5 years ago
Post(s) 6
Location Columbia,...

2 months ago
Ricestrikes (2 months ago) #26657865So are you guys escalating your disputes to Paypal right away? I'm most mad that I had item #464693 ordered and now hes going to be impossible to find.

I sent A-I a detailed email advising the 3 invoice numbers, corresponding amounts in each 10-2-17 and also advised I was turning in 3 claims via Paypal with no offense intended re business shutdown(??). As yet A-I has not responded and Paypal has given me a suggested schedule when to escalate if I or they do not hear from A-I. I do have to do something before Oct.22 (escalate, capitulate) or Paypal will close the cases and I will be SOL.

This same scenario occurred with MH Toyshop. MH paid the lesser claim right away but I had to escalate higher claim via Paypal Resolution Center overview which did reimburse my cc 4 weeks later.

There's a reason 96% of my PO's are Japan direct. Looks like it will be rounded up to 100% from here on.
  #26662538

kokorokiseki
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kokorokiseki

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Location United St...

2 months ago
I plan to open a Paypal dispute, but I have one question. To contact Anime Island, if they're even returning emails, how would I get a hold of them? Just use the email that I was given when I ordered my figure?
  #26686227

agentmozell
nerd extraordinaire
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agentmozell

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Level 16
Joined 2 years ago
Post(s) 262
Location TX

2 months ago
kokorokiseki (2 months ago) #26686227I plan to open a Paypal dispute, but I have one question. To contact Anime Island, if they're even returning emails, how would I get a hold of them? Just use the email that I was given when I ordered my figure?

According to this blog the email is sales@anime-island.com
my shop: (mfc link)

Pre-Orders I'm Giving Up: (mfc link)

group order(s): N/A
  #26686329

kokorokiseki
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kokorokiseki

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Location United St...

2 months ago
agentmozell (2 months ago) #26686329kokorokiseki (2 months ago) #26686227I plan to open a Paypal dispute, but I have one question. To contact Anime Island, if they're even returning emails, how would I get a hold of them? Just use the email that I was given when I ordered my figure?

According to this blog the email is sales@anime-island.com

Thank you so much!
  #26686605

naikousei
no Tabi ❤️
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naikousei

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Post(s) 60
Location United St...

2 months ago
kokorokiseki (2 months ago) #26686605agentmozell (2 months ago) #26686329kokorokiseki (2 months ago) #26686227I plan to open a Paypal dispute, but I have one question. To contact Anime Island, if they're even returning emails, how would I get a hold of them? Just use the email that I was given when I ordered my figure?

According to this blog the email is sales@anime-island.com

Thank you so much!


I tried emailing them a few days ago. No luck yet, on my end. :(
I was born for this.
  #26687070

naikousei
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naikousei

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2 months ago
Pretty sure I found their phone number. I'm going to call in the morning. If anyone answers I'll let you all know.
I was born for this.
  #26687804

agentmozell
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agentmozell

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2 months ago
naikousei (2 months ago) #26687804Pretty sure I found their phone number. I'm going to call in the morning. If anyone answers I'll let you all know.

I think there was a comment listing that on the blog as well. I'm on my phone so I can't find it.

I just hope people have remained polite (and not angry) with them at the very least....
my shop: (mfc link)

Pre-Orders I'm Giving Up: (mfc link)

group order(s): N/A
  #26688005

naikousei
no Tabi ❤️
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naikousei

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2 months ago
agentmozell (2 months ago) #26688005naikousei (2 months ago) #26687804Pretty sure I found their phone number. I'm going to call in the morning. If anyone answers I'll let you all know.

I think there was a comment listing that on the blog as well. I'm on my phone so I can't find it.

I just hope people have remained polite (and not angry) with them at the very least....


Yeah, that's kind of why I'm hesitant to post it. :/ I just want to get some answers.

That said, if you've ordered from them in the past, you should be able to find it easily.

Be civil, guys. Who knows what happened.
I was born for this.
  #26688378

Inoki
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Inoki

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Post(s) 57
Location Brooklyn,...

2 months ago
I tried calling their number but got nothing. It's day 3 since I sent my email and I have yet to receive any sort of refund. I'm starting to think I might have to open a dispute/do a chargeback after all...
  #26698350

GaijinDensetsu
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GaijinDensetsu

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Post(s) 315
Location Central N...

2 months ago
Had item #363376 Bikini Warriors Cleric on order with them and paid in full, $140 down the drain. Still waiting for the CC company to process my chargeback and hopefully it goes through because it was over 6 months ago. This really sucks.
-RMI-
  #26698993

naikousei
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naikousei

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2 months ago
RIP those of us that had Stardust on order.

All of us, really.

I sent the seller messages through PP today, if I don't hear back soon, I'll escalate.
You only have like 2 weeks after contacting them to do so, so be careful!!!
I was born for this.
Updated 2 months ago #26699023

Lehst
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Lehst

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Post(s) 590
Location USA

2 months ago
I just called the phone number listed on their PayPal info. It didn't pick up, and a machine said "Sorry this mailbox is full."

They are probably getting flooded with mail. I just sent PayPal messages too, gonna wait a bit and then have it escalated. : (

I didn't think they'd disappear.. . I had received a shipment from them like last month or smth.
  #26699037

FullmetalPain
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FullmetalPain

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Post(s) 94

2 months ago
Good riddance, Anime Island was a terribly ran site and they always had problems shipping Pre-orders. Their customer service was non-existent, and they would attack people when questioned. How PayPal let AI continue to run after all of those disputes over the years beats me
Updated 2 months ago #26699089

R_Kasahara
( =₃=)*
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R_Kasahara

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Level 26
Joined 9 years ago
Post(s) 1824
Location Bay Area,...

2 months ago
blackshard (2 months ago) #26635013Have anyone received any refund notice for preorder payments through credit card? I'm not sure if I should wait for a notice or file a dispute on the transaction through my bank.
I would like to know this as well. It sounds like many people's PayPal refunds are going through okay, but all my preorders with them are on a card, and I haven't heard anything since emailing them on Monday afternoon.
Updated 2 months ago #26703336

EternalVendetta
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EternalVendetta

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Post(s) 19

2 months ago
R_Kasahara (2 months ago) #26703336blackshard (2 months ago) #26635013Have anyone received any refund notice for preorder payments through credit card? I'm not sure if I should wait for a notice or file a dispute on the transaction through my bank.
I would like to know this as well. It sounds like many people's PayPal refunds are going through okay, but all my preorders with them are on a card, and I haven't heard anything since emailing them on Monday afternoon.


I have 5 outstanding orders, all paid with a credit card. They only refunded my two most recent orders and have yet to respond to my request from Sunday to refund the three older orders, two of which are very large.
  #26703559

glindig21
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glindig21

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Location Californi...

2 months ago
I had 4 refunds from Anime Island on Paypal that were supposed to have gone through today, but Anime Island Cancelled them this morning. They had initiated the refund on their own, but then cancelled it.
I called Payapl, and disputed those orders since they were in the 6 month window. Unfortunately I still have many orders that are past the coverage period, so I filed a complaint with the Better Business Bureau. I would recommend that everyone who hasn't received their refunds do the same. This is their website: [ext link ]

You also need the address for Anime Island which I found online:
941 Marcon Blvd Ste 1001
Allentown, PA 18109

I also found multipe phone numbers for them:
855-488-7253
844-264-6347
610-248-4411

Maybe if enough of us contact them, they will do something about this
  #26719059

Darkluna
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Darkluna

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Level 17
Joined 7 years ago
Post(s) 385
Location USA

2 months ago
glindig21 (2 months ago) #26719059I had 4 refunds from Anime Island on Paypal that were supposed to have gone through today, but Anime Island Cancelled them this morning. They had initiated the refund on their own, but then cancelled it.

Uh oh. I'd been waiting patiently, but refunds failing sounds the alarm to finally file my own dispute through Paypal. Luckily I only had one pre-order left with them for Figuarts Sailor Pluto (fully paid) as I had a large order shipped from them back at the end of August. It's going to be a real pain getting Bandai exclusives for decent prices now.
  #26722133

Lehst
Regular Boarder

Lehst

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Level 18
Joined 4 years ago
Post(s) 590
Location USA

2 months ago
glindig21 (2 months ago) #26719059I had 4 refunds from Anime Island on Paypal that were supposed to have gone through today, but Anime Island Cancelled them this morning. They had initiated the refund on their own, but then cancelled it.
I called Payapl, and disputed those orders since they were in the 6 month window. Unfortunately I still have many orders that are past the coverage period, so I filed a complaint with the Better Business Bureau. I would recommend that everyone who hasn't received their refunds do the same. This is their website: [ext link ]

You also need the address for Anime Island which I found online:
941 Marcon Blvd Ste 1001
Allentown, PA 18109

I also found multipe phone numbers for them:
855-488-7253
844-264-6347
610-248-4411

Maybe if enough of us contact them, they will do something about this


Thank you. My friend was saying some stuff about how it is illegal for a seller to take money and not deliver a product. And since there's a lot of customers it could be made a Class Action suit. But this stuff is way over my head...
Updated 2 months ago #26722544

naikousei
no Tabi ❤️
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naikousei

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Joined 2 years ago
Post(s) 60
Location United St...

2 months ago
glindig21 (2 months ago) #26719059I had 4 refunds from Anime Island on Paypal that were supposed to have gone through today, but Anime Island Cancelled them this morning. They had initiated the refund on their own, but then cancelled it.
I called Payapl, and disputed those orders since they were in the 6 month window. Unfortunately I still have many orders that are past the coverage period, so I filed a complaint with the Better Business Bureau. I would recommend that everyone who hasn't received their refunds do the same. This is their website: [ext link ]

You also need the address for Anime Island which I found online:
941 Marcon Blvd Ste 1001
Allentown, PA 18109

I also found multipe phone numbers for them:
855-488-7253
844-264-6347
610-248-4411

Maybe if enough of us contact them, they will do something about this


Which number did you use? When I search for them, nothing shows up as being registered on the site yet.
I was born for this.
  #26726897

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