- Seiki submitted a comment on [Item #689123] Vocaloid - Hatsune Miku - Rabbit Yukine - Nendoroid - Princess, Snow 2019 (Good Smile Company)
- I'm sorry but to me, that's too big of a mistake. A seller can't just send the wrong item and expect the buyer to be fine with it. Yes, they're both Vader, but that's beside the point, you chose the other figure for a reason. I don't know how you feel about the situation but if that happened to me and they couldn't find the correct figure, I would request a full refund including shipping and extra emphasize that it was their mistake. I don't know how Mandarake is with that type of thing though because I've never bought from them before.
- Do not let them partially refund you (it's usually in store credit too). Tell them clearly you want a full refund and for them to cover the shipping back. Repeat yourself as many times needed.
I've had something similar happen as well, and they will do anything possible to make sure you end up with the short stick in this situation.
- SuperMilk submitted a comment on [Item #689344] Darling in the FranXX - Zero Two - S.H.Figuarts (Bandai)
- Pigultrastar submitted a comment on [Item #688728] Avian Romance - American Frigate Bird - Swimsuit ver. (Daiki Kougyou)
- quirow submitted a comment on [Item #689344] Darling in the FranXX - Zero Two - S.H.Figuarts (Bandai)
- okami34 submitted a comment on [Article #39589] my seller rating lowered can I still sell easily at 98%As a buyer, I prefer to buy from sellers with a rating no lower than 93%.
I usually read the feedback buyers leave for the said seller. Depending on what those comments say, I make my choice from there.
I wouldn't worry about your 98% rating, it's still really good. Also, most of the feedback you have received is rather positive! Even the person who gave you the four star rating said they would be interested in buying from you again! :)
The issue with the package sounds like it was caused by the post office delivering it, and that was out of your control. Perhaps you can add extra packaging and put a fragile sticker on your packages to reduce the chance of this happening again?
- Takasugi submitted a comment on [Item #689336] Pocket Monsters - Chicorita - Kotone - Pokémon Figure Series - ARTFX J (Kotobukiya)
- Korlax submitted a comment on [Item #689123] Vocaloid - Hatsune Miku - Rabbit Yukine - Nendoroid - Princess, Snow 2019 (Good Smile Company)