I'mlikelynever gonna get my 300$+ Hokusai figure or my money back.as has been stated y others, they DONT respond AT ALL,and you cant even log in to check your order shipping status(not that theyre shipping anything )i should've gotten my figure by at least October. the fact that theyre not responding tells me that they are scamming/have no intention of delivering. DO NOT EVEN VISIT THEIR SCAM SITE
Please be careful. Otaku Square sent my package to the different address. When contacted in September they promised to solve the issue as soon as possible. They in fact promised it every time when I contacted them.
After a while they disconnect their phone number and can't be contacted anymore. The mail is automated and even on Trustpilot they don't reply to solve the problems they created with buyers. Yet they have enough time to update their website and post pre-orders messages on Myfigurecollection :(
So please future collectors, please, I don't want you to experience the same problem as me. Avoid Otaku Square, the lost time, lost money and love for collecting is not worth it.
Terrible customer service! Don't order from these people.
I messaged them to cancel a preorder not long after I had ordered it. For weeks I didn't hear anything until I got an email telling me my order was shipped. I emailed and immediately called. The person helping me said they could not solve my issue and wrote down my information for the person that's supposed to solve my issue. My unwanted nendroid arrived.
Time goes by without hearing anything so I call them again. Same thing. They write down my information and tell me to wait but yet again time passes and I don't hear anything. I must have called over 10 times now and still have not had anyone get back to me either by phone or through my email.
I refuse to order anything from this site anymore because the service is nonexistent. Archonia and Reddotcommerce (among others) are way better alternatives.
UPDATE I was finally contacted back and they acknowledged they made a mistake and the figure was actually not available. And promised to send back my money. Today I received my payment back.
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I ordered an in stock item with this company as the normal shops i order from did not have this anymore. I've ordered twice before and both times were delivered. I knew they were slow to ship out and also lack communication. But did not realize they have become even worse and basically the worst shop I've ever dealt with. Since the ordered in stock item did not arrive on time I messaged and called them. Both times they promised I will be contacted. But of course I was never contacted. All empty promises by an outsourced call center which can't do anything. There is further no way to reach the company itself. I filed a complaint today when I called again. But I don't expect them to take it seriously so next step would be to complain at ODR and afterwards take legal actions (i live in the same country) and contact my bank and get my money back.
Friendly advice, if I were you don't buy from this shop and stay away from them as far as possible. I don't even know how they can still be in business with how they run things
As someone else said they put items on their website but they aren't actually deliver anything. Otaku Square is basically the 2nd coming of Nippon Yassan (in their last years) but only worse imo. No communication from their side, They're just taking your money and go radio-silent.
Today they've listed a item which is only sold exclusively by AmiAmi. This shows how dishonest they are. Otaku Square is just listing everything w/o any intent to deliver.
I had placed a order last year, but due to negative reviews I filed a dispute at Paypal at the end of the 180 days and gotten my money back. However till this day I still receive updates on this order regarding delayment although the item has been released for quite some time. This shows they aren't putting any effort on updating or working on their orders.
I'm warning everyone not to involve with Otaku Square. If you're intending to place pre-orders on important items, I would heavily discourage you from doing so since you'll 100% miss out on the item. If you're placing orders on in-stock items then you can try but only via Paypal since you can always file a dispute and escalate to a claim within 180 days after purchase.
I never had problems with them until a while ago. I had to contact their customer service (very nice person I talked to btw) since one of my items didn't get shipped out for months when it was clearly in stock. Thankfully I got the dispatch notice now.
Otherwise from my first few orders alone I'd say they're reliable, just use paypal if anything does go horrably wrong so you have a backup.
Comments13
Call your bank, seek out help from google to see if you are able to get your money back. Costumer service is down.
DO NOT ORDER FROM THEM
The don't reply to e-mails, telephone is out of service, they don't reply in the chatoption, etc.
I ordered a pre-order with bonus.
I got the pre-order but not the bonus.
I have read so many complaints about Otaku Square so i also informed their partner Good Smile Company about all the complaints.
Everyone who reads this.
NEVER BUY FROM THIS WEBSHOP.
It's not worth it.
Tip to MFC.net
Stop being partner with this shop
DO NOT ORDER FROM THEM!!!! I STILL HAVE NOT RECEIVED MY ORDER FROM 2021!!!!
THEY ARE NOTHING BUT SCAMMERS!
Please be careful. Otaku Square sent my package to the different address. When contacted in September they promised to solve the issue as soon as possible. They in fact promised it every time when I contacted them.
After a while they disconnect their phone number and can't be contacted anymore. The mail is automated and even on Trustpilot they don't reply to solve the problems they created with buyers. Yet they have enough time to update their website and post pre-orders messages on Myfigurecollection :(
So please future collectors, please, I don't want you to experience the same problem as me. Avoid Otaku Square, the lost time, lost money and love for collecting is not worth it.
I messaged them to cancel a preorder not long after I had ordered it. For weeks I didn't hear anything until I got an email telling me my order was shipped. I emailed and immediately called. The person helping me said they could not solve my issue and wrote down my information for the person that's supposed to solve my issue. My unwanted nendroid arrived.
Time goes by without hearing anything so I call them again. Same thing. They write down my information and tell me to wait but yet again time passes and I don't hear anything. I must have called over 10 times now and still have not had anyone get back to me either by phone or through my email.
I refuse to order anything from this site anymore because the service is nonexistent. Archonia and Reddotcommerce (among others) are way better alternatives.
-----_----------------
I ordered an in stock item with this company as the normal shops i order from did not have this anymore. I've ordered twice before and both times were delivered. I knew they were slow to ship out and also lack communication. But did not realize they have become even worse and basically the worst shop I've ever dealt with. Since the ordered in stock item did not arrive on time I messaged and called them. Both times they promised I will be contacted. But of course I was never contacted. All empty promises by an outsourced call center which can't do anything. There is further no way to reach the company itself. I filed a complaint today when I called again. But I don't expect them to take it seriously so next step would be to complain at ODR and afterwards take legal actions (i live in the same country) and contact my bank and get my money back.
Friendly advice, if I were you don't buy from this shop and stay away from them as far as possible. I don't even know how they can still be in business with how they run things
Today they've listed a item which is only sold exclusively by AmiAmi. This shows how dishonest they are. Otaku Square is just listing everything w/o any intent to deliver.
I had placed a order last year, but due to negative reviews I filed a dispute at Paypal at the end of the 180 days and gotten my money back. However till this day I still receive updates on this order regarding delayment although the item has been released for quite some time. This shows they aren't putting any effort on updating or working on their orders.
I'm warning everyone not to involve with Otaku Square. If you're intending to place pre-orders on important items, I would heavily discourage you from doing so since you'll 100% miss out on the item. If you're placing orders on in-stock items then you can try but only via Paypal since you can always file a dispute and escalate to a claim within 180 days after purchase.
Otherwise from my first few orders alone I'd say they're reliable, just use paypal if anything does go horrably wrong so you have a backup.
JUST LISTING FAKE CATALOG AND NEVER SHIPPED MY ORDER