Tokyo Otaku ModeSince 2012
- 37 feedbacks
- 22%TOM scamming
7 days ago - asakura89In my 10 yr plus of anime/manga figure collection I've never had such a bad dealing with a seemingly legit large anime store before.
They're scammers, all their promotions always ended up costing you more, especially the membership discount; they jack up shipping cost; don't give options like small packet and such that other shops like AmiAmi and Hobby Search does. Then they auto renew your membership; adding on all the policies so that you can't even cancel. Can't cancel until 30 days; wants you to forget you subscribed and can't refund money!!! Not good for anyone that frequently travel a
- 38%TOM points system is a trap!
8 days ago (Updated 8 days ago) - npcvnWell the price for their figures are alway high and they use the TOM cash back as an excuse. The system desire to make you keep buying from them to try to use up that TOM points. It is only worth it buying from them if you got like a 50$ coupon or more. They always have event like "buying 2 items for 40% cash back!!". Don't fall for that, you are not really getting a deal. The price usually get bump up before the "event/sale". Customer services was not helpful, atleast to me. My saber figures got a paint error and all they say to me is "Sorry please contact GSC". Oh and they don't do refund.
- 10%TOM is acam
8 days ago - longtalldesmondAfter the Holo figure debacle, I am convinced that TOM is a complete scam.
1 month ago (Updated 29 days ago) - gwendal738-2Have not had ANY problems with TOM at all. Pre-orders came in a timely manner, everything was shipped super fast- even if it's free standard shipping, it felt like EMS since everything got to me in 3 days! The free shipping scheme is super awesome, and the TOM points, discounts, and coupons (not to mention SUPER generous giveaways) really make this a shop worth going back to every time.
Customer service is also excellent. Love shopping at TOM!
- 90%Great store
1 month ago - hikaristarx3I purchased an item from here which arrived very late. They were very respectful and helpful when I contacted them about the issue and gave good advice to help resolve the issue.
It turned out the posting services in my country just sucks. The item arrived at the post office hella late and I received an apology.
The figure was packaged very well to avoid damage and came with as an extra clear file as a gift.
Overall a very reliable store with good customer service.
- 10%Won't help!
2 months ago - katongmeinvTheir customer service when an issue with a defective figure is simply the worst. Wasted my time over and over and want to offer no help in replacement or compensation.
- 79%Best Customer Service I ever had
3 months ago (Updated 3 months ago) - BloodyEarthThat was one hell of a customer service I had in my whole figure-collecting life. So the figure I ordered had a small scratch on her head, and it was most likely caused by shipping. So I contacted their customer service, and they decided to send a new one to me without any charge. I also get to keep the old one. Their response was quick and timely. Yes, they are on the pricey side, but I would pay a lot more for this kind of customer service. Will definitely shop from them again. And will definitely recommend TOM to my friends. (Heck, you'll get points for that!)
5 months ago (Updated 4 months ago) - pokemonman;
- 75%Great range, somewhat cost effective, **** packing
5 months ago (Updated 5 months ago) - diaeonsI purchased my LLS! Chibi Kyun Yoshiko Tsushima (and have two more of the same series pre-ordered) which only stands 6cm tall, however the box containing the figure was larger understandably (around 20cm in height and width) but the box OM shipped in was unnecessarily large, at least 2x the size of the figure box so naturally I incurred a large import/customs fee too subsequently. I love OM but please stop packing everything in oversized boxes B|
- 64%The Sales Are Worth Waiting For.
7 months ago - MissJellyBeanI've ordered from TOM about 7 times now and everything always went fairly smoothly, their product range is alright but the prices aren't always the cheapest so I tend to wait for sales or coupon codes to come up.
Customer service is really nice and helpful.
Shipping can be a hit or miss time wise, I've had air small packages take anywhere from 1 week to a bit over a month.
Overall it's a pretty decent store if they have what you're looking for.
- 37 feedbacks