Reviews • Solaris Japan

Solaris Japan's Pre-Owned figures are extremely hit or miss, and when they miss, they miss hard. 2/5 of the figures I have bought from them have come in unacceptable condition. The first one I bought was rated 4 1/2 stars and came sunbleached, paint transferred, base pillow snagged all over, and the figure was chipped. They gave me a partial refund in store credit and said to prevent any more mishaps where the figure is not up to snuff I should request photos of every item I purchase. So I did. Second order goes great. Got my photos, gave the okay and it came in perfect condition. So I order three more figures all at 4 1/2 stars and again ask for photos. They sent them, I gave the okay, but when they arrived I quickly noticed one figure was in much worse shape than I thought. I double checked the photos that were sent to me only to discover they intentionally hid the damage on the figure by taking angled photos that didn't show the rust on the base or that the arm was paint transferred to heck and back. I am extremely disappointed with such a reputable company that they would do this to anyone. If you buy from them please just be extremely weary of their Pre-Owned section. I have come to find out I am not the only one who has had these issues and that it truly is a gamble whether you'll get a good condition figure or not.

Their figures and products are legit, ship very fast, are transparent with shipping information and tracking, and respond to customer queries in a timely manner. However, their prices are generally on the higher end of market price and international shipping is quite expensive. It's very clear that there's a markup price when you purchase, but there is an ease of mind that you'll get your product in a timely fashion.

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Pro:

-great quality
-always reliable
-friendly support
-nice point system
-clear website

Cons:

-Customs duties
-slightly more expensive than others

Conclusion:

-trustworthy and satisfactory

I usually shop here for rarer, already released figures and never had any problems with them. Every figure I received was in great condition and shipping was on time. Prices on this site fluctuate often so sometimes the price of an item can be more expensive than other sites, but other than that, I definitely recommend them.