Solaris JapanSince 2008
- 55 feedbacks
- 65%Never again
10 days ago - SelcouthI gave them a shot for a Giorno RAH. I asked what "brand new" means as listed on their site and they replied that "brand new means never opened". I wish I hadn't believed them. I don't think I received a "brand new" product - it arrived "sealed" but upon opening it I found tape in places it wasn't supposed be. The figure had scuff marks, chipped paint, a warped collar, and (worst of all) his plait was snapped. A new product wouldn't have such damage - I'm very disappointed considering the amount of money I paid. I won't be using their services again.
- 93%Feedback Solarisjapan
24 days ago - ergunberkayThis place is my to go place for anything that they sell. They always pack there package with care. The prices are always lower then other shops. And there customer service reacts fast and is in my experience always helpfull.
As there loyal customer i totally recommend this place.
- 98%Best Store
25 days ago - AnyVictorFSJust got my figures in perfect condition and with a good price.
- 93%Probably my favorite shop
1 month ago - PhysisI've placed most of my orders on Solaris Japan. It's a good website to find rare and out of stock products although it might be expensive sometimes. Good points: reactive customer service, strong packaging, fast shipping (with several options), pre-owned products in good condition (you can ask for pictures before shipping) and friendly invoice for customs.
- 91%Solaris Japan is a master of its trade
1 month ago - AnathemaThese guys top the chart regarding their packaging system. Also never received any of their items later than five days after shipping.
They even offer some nice vintage products if you're looking to fill the gaps in your collection.
- 98%Awesome website !
1 month ago - yvanyaThe prices on this website are awesome, the shipping was fast and in a very good condition and the figures were really great. Also the staff is very nice !
I will shop again, no doubt ! :)
- 100%Great shop and service!!!
1 month ago - nunoI trust their service because I know that they will answer to my requests and do it with great professionalism and attention to detail. It's like going to Japan and pick the items yourself, though you don't have to pay for the plane tickets!
- 73%Not my go-to shop, but okay.
2 months ago (Updated 2 months ago) - gwendal738-2Excellent customer service, they offered me a discount as an apology for sending my figure out late and even made sure I am aware of any damages (even if it's just on the box) with the figure I bought. However, I put great emphasis on rapidity of shipping, so I did not appreciate the fact that they took more than a week to finally ship out my package. It got here fast since it was EMS, but I had to make a 2nd trip to the post office (which is far from my house) because they sent him out late.
Would PROBABLY use again, but only for hard to find figures.
Reply from Solaris JapanHi gwendal783-2,
Thanks a lot for your order and feedback. :)
We are sorry to hear that you had to make an extra trip to the post office, but would also like to mention that you also received a discount from us to make up for the delayed shipping.
Orders are usually shipped out in less than 72 hours, but as discussed with you via email, we needed to confirm with you that you were fine with the box condition before we were able to ship the figure out to you. :)
- 95%A favourite
2 months ago - Sonic_PhantomThey often have rare and out-of-print items. Especially good finds have been CDs and microfiber towels. Pre-owned is often good price-wise and generally in good condition with a couple of exceptions. Solaris Japan has the best import invoice system I have seen and are very reliable.
- 93%They have almost everything
1 year ago (Updated 2 months ago) - Tsundere-chanI started my collection very late, I bought a lot from them in order to have all the old figurine I wanted , they have practically everything!
I also use the site to buy pre-order figure , some are a little pricey but their invoice friendly system is very useful to deal with custom so for me it's less expensive than anywhere else at the end.
Until now I had no problem with them, the staff is very friendly and helped me a lot.
- 55 feedbacks