Threats and Coercion
As we all know COVID is making difficult to receive goods through international deals. But I expected a good management of this issues from a huge shop as amiami, and not to be threatened and finally banned.
I thought you all should know how this people deal with custom difficulties.
My items where returned from local customs to Japan without prior notice. They never arrived to my city and I couldn’t manage an alternative solution. The shipment was expensive and amiami requested that I payed all shipment fees again. I refused, it was not my responsibility that the package didn’t arrive. I opened a Paypal dispute because I understood that this was about the shipping company, and not amiami’s business. They threatened me to close the dispute or they would ”cease business” with me if I elevated the dispute to PayPal. I didn’t respond to their coercion and made a complaint. I won the dispute and in result they banned my account.
That’s the kind of customer service they make: threats and coercion behind PayPal’s backs to force you admit their unfair conditions.
If you can you better find a better shop with a better customer service.