Animegami seems to me a site that is used when you can't get those really hard to get figures. Case in point my purchase the Edward Elric DX version by Kotobukiya, being an exclusive this is very hard to get in Europe, however they have a vast selection to choose from and the site is regularly updated and they do sell more mainstream figures too! Lets move on to the positives and negatives.
Positive: Good communication, able to secure a pre-order with a deposit, shipping was fast, price matching to any European site/shop, shipping is free and no customs charges! (yes we all hate those!)
Negative: Their prices are expensive and there is a glitch with the 20% VAT on pre-ordered figures where it's not included until you are invoiced, they have assured me they are working on fixing this.
When I received the parcel the figure box was wrapped in one sheet of bubble wrap, I'm not asking for an over kill like AmiAmi but more packaging could have been used to keep the figure safe in transit.
Overall not a bad experience, as the figure did arrive to me safely and not damaged. I do have another figure ordered with them, as again it's an exclusive they kindly price matched this one for me and I have checked and I am getting a good deal! I had a manufacturing issue with my Edward and despite contacting Kotobukiya about it (who were not helpful) Carlos of Animegami has done is utmost best to secure a replacement piece for me, so this was stellar customer service!