HomeShopsShop #144


Partner shops approved by MFC
Average rating
Web Shop
Japan Is shipping worldwide


Confusing & Negative Experience

I ordered an almost ten year old item that had been advertised by Ninoma on the item's page as suddenly available again on their site. After ordering, I realized the shipping option I chose would not insure my package against loss or breaks, and sent in an email asking if shipping could be changed, or if that was not possible, if my order could be cancelled so that I could reorder again with EMS in order to insure my package. Customer service got back to me in a day that they had cancelled and refunded my order, so I took that to mean they recommended I re-order and less than an hour after receiving the email, refund, and notice of order cancellation I went to order the item again. It was no longer available. I emailed in to ask why that could be, if my order had been cancelled so recently (the item I ordered should theoretically still exist, unless it had been immediately ordered by someone else in that hour), and also apologized for the hasty cancellation and made it clear that if I was told the item would no longer be available upon my cancel, I would not have cancelled and would have taken my chances with no insurance on shipping. They emailed back to say that the item was "now not available." I'm left with questions about why and how that could be, and am upset that the item I was looking forward to having was about to be in my possession in one minute, and then unavailable the next, all seemingly due to a poorly handled misunderstanding.
9 days ago
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Anime, Figures and Manga For Less!