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Reviews • Tokyo Otaku Mode

  • I will NEVER order from this website again

    I just wanted to share my experience with my orders from Toyko Otaku Mode and why I'll never order from them again. This is basically my frustrated thoughts regarding their shipping times and their questionable figure stock.

    I have previously ordered from Amiami, eBay, and Amazon in the past, and only had good experiences from all three of them. I'm fairly new to figures, as I've only been collecting for about a year now and didn't know much about other websites besides those three. I don't really do much research. I just buy figures I like, plain and simple.

    The main reason why I ordered from TOM was because I learned about their membership program and the fact that they take payments upfront. Basically, I wanted to pay for the product immediately so I wouldn't have to worry about paying it later. I also believed that I was getting good value from their membership program.

    Anyway, it was February 4th when I placed my first order and I spent about $1,600 total. Many months passed and I didn't think much about my order until I got my first delay from them (Delayed to AUG 2021).

    So I'm like, "Okay, no big deal. Figures get delays all of the time. Not an issue. I'm willing to wait." But after a week or so, I realize that the figures were already released (thanks to Friends/Reddit) and were already inside peoples cabinets. And no, I'm not talking about the original releases. I'm talking about the re-runs, which were the ones I ordered.

    According to TOM, they had been delayed, however, after a bit more research I realized that the RE-RUNS were out and that they were being sold for cheaper and at other websites. A few days later when they were supposed to be released, I even received TWITTER ADS and a HOT TOPIC AD (I couldn't believe they sold this, but I guess it makes sense considering the nature of their company) telling me to buy their Zelda figures (the same as above) on a sale (I think it was for like 75$ + free shipping) that wasn't on pre-order. And again, this was for the RE-RUNS, not the original.

    I wasn't really pissed off at TOM as much as I was pissed off at myself, at this point. I mean, those same figures could have already been in my possession and for $20 cheaper each. I just couldn't understand how my figures had gotten the delay, but they were already out and already being sold at a discounted price. (Even freaking Hot Topic had them for sale, apparently!)

    Alright, so fast forward to a few months later and to another order that still hasn't been shipped (Despite already having been released).

    Basically, this figure is already out and some people here on Reddit already have him displayed in their cabinets. You can even order him on Amazon right now and get him within a week. I ordered him through TOM's surface mail, so obviously I'm not expecting him for quite a while. However, what erks me is that this item should have been released early last month (I believe) and still hasn't made its way to shipping yet? I don't understand why its taking that long. Like, shouldn't you have a shipping label for me created at least? Does that mean I'm going to have to wait another 4 months before he comes up at my doorsteps?

    A few weeks later, I hit another issue with TOM. The figure, again, has already been released. Some of you kind Redditors have already reminded me of that. And yet, it has not even been shipped to me (as of today). These two figures, I've already paid shipping for EMS (1-2 weeks, as you can see through the screenshot). So why have they not been shipped, yet? I understand the whole "They have their own warehouse in the USA before they do their shipping..." but isn't it just a lie to say that it'll take 1-2 weeks for my item to get here from EMS? These two figures were supposed to be released last month (I believe) and yet, they have still not been shipped. I just don't get it.

    TL;DR

    Anyway, that's just my rant of TOM's questionable shipping/stock availability over the last few months. I will probably never buy from them again, especially with preorders. It just feels scummy that they make me wait like 2-3 extra weeks before they even ship their products. Combined with 2-3 weeks EMS, aren't I just basically paying for surface mail at that point? I really don't like how they seem to have their figures much later than everyone. Well, I hope if you read this far, thank you. I would love to hear your own experiences on TOM, whether good or bad. This rant has been on my mind for a while, and I hope it influences whether you buy from TOM in the future or not.
    1 year ago
  • good site if you like smashed packages and terrible support

    good site if you like smashed packages and terrible support
    3 years ago
  • Jesus Christ

    I ordered a figure awhile ago and had to pay in full about 5 plus months ago. The figure was to be shipped out by December 2018. I have yet to get this figure. Other people on the site have stated in the reviews that they have received the figure from that site. I have emailed them already with no success.

    I am very close to just filing a paypal dispute with the company to get my money back.

    ONE WEEK. Tokyo Otaku Mode.

    ONE WEEK. You only have one week to response AND send off my figure.

    EDIT:
    I've decided to pull my preorder. The responses took too long to get through and their message system is absolute garbage. They took too long to message customers about the massive delays. Massive incompetence. I honestly wish I could reduce the rating to 0.
    4 years ago
  • Pay 100% up front then they steal back the points you earned

    Had a large amount of points & didn't know they expired within 6 mths. Went to order an item & use the points toward the purchase, they were all gone. Contacted customer service & they said they couldn't do anything about it as it was too past the expiration time frame. WTF it's like 3-4 weeks past, why do they expire in the first place, seriously take care of your freaking customers. Now my supposedly great deals months ago were a rip off. They make us pay 100% up front & the points expire before the product arrives. Just waiting for them to go out of business next & keep my money ala MHToy
    5 years ago
  • ????

    PO'd a calendar in early December for Xmas since it was listed for December release. Waited til Jan 6 to email them (item still said December and wasn't yet shipped). Asked to change to SAL shipping (+ difference refunded) since Xmas had already passed and I wasn't about to pay $25 for 1 calendar. Found it being sold (not for PO) on other sites, so I then asked for a full refund instead. TOM messaged me back saying "ACTUALLY we sent it last Friday uh our website just didn't update. Here's your tracking #. You'll get a shipping email soon. It'll take a few days to say it's been shipped." ??? ok
    5 years ago
  • 12 reviews
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