Reviews • From Japan
- An absolute nightmare.So, i never had problems with FJ. The prices were decent, the shipping fast, and the customer service was good.
That was until my order last month.
I had a two package shipment sent by fedex, that contained regular collection items- as well as some japanese candy. FJ however did not provide the proper documents for customs, and now my package is completely stuck. I contacted fedex first, and they told me I needed a "prior notice" from FJ. So, I contacted FJ and a back-and-fourth over he course of like a week took place.
First they claimed Fedex Japan did not contact them whatsoever, so they believed they didn't have to do anything for me. However, when I contacted fedex- both here in the USA AND in japan- I found that not only had Fedex USA been sending them multiple emails with no replies from FJ- but that Fedex Japan had been communicating with them regularly about this issue. When I confronted them about this, they laughably told me it had been an "error" in previous emails.
I still don't have my paperwork/prior notice, and FJ is demanding that *I* cover the fees to have it shipped back to them- and you don't even want to know the ridiculous amount i was quoted.
Absolutely terrible, a nightmare, and I won't be using them anymore after all this. I can't believe how unhelpful and unprofessional they are being over THEIR lack of proper paperwork.
- Never again2019/11/10 Update: I will never use From Japan again. This time I bought the item with insurance covered. And it happened. The ticket is STILL MISSING. Don't use them. They are scammers.
2019/10/23: I just received my parcel and it is "MISSING" stuff. Now here is the thing: I bought the item through auction with "Basic" plan (300 Yen) and it was supposed to come with a clear file and a movie ticket. I just received mine and there was only the clear file. I know I chose the "Basic" plan and they are not required to perform any check. It is how the game works. But I am still upset. I think they must have placed someone else's order into my parcel; and mine to theirs. IT WASN'T THE FIRST TIME THIS HAVE HAPPENED. And now I have no way to verify because they will just slap that statement back. BECAUSE I CHOSE BASIC PLAN. I have been putting up with their lackluster packing, and now this. I am done. I will not make any order with them again. I rather pay more to have better service.
- What a rip off.From Japan falsely tries to pass as a good shop when in reality they are greedy thieves out to rob you of your cash.
After winning an auction they send you a form asking whether you want regular packing or paying extra to repack the item in a lighter manner (the second costs money). They do NOT tell you the weight of the item until you blindly decide how much the packing will be. After this they tell you the shipping options based ON THAT WEIGHT and if you want to change the packing they charge you AN EXTRA 20$!
They also forbid you to SAL small package anything that TOGETHER exceeds 60$
- 3 reviews