My experiences have been a bit iffy. I preordered the Sonico Sunkissed Ver. of Orchid Seed less than a week ago, since it was available on 'inquiry'. I didn't hear from it for a couple of days until I just got an email that my order was canceled with no real human interaction happening, just a blank generated 'out of stock'. I do know a different store to buy it at, but I am a bit surprised by the lack of communication that happens between yorokonde and its buyers. I am sure it's fine for in stock items, but I would recommend not going with preorders or on inquiry items for this site.