Great customer service.
I've bought quite a few figures from them, unfortuanetly I've had quite a few busted up packages arrive.
Some better packaging could have saved, some nothing could've saved short of putting in a wooden crate.
What they lack in packing they make up for with great customer service and have always fixed their problems and have had great communication. Anyone can have a flawless transaction, its the transactions that have problems and how they are resolved that tell you the difference between a bad vender and a great one. I'd recommend them no problem.