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Figure Site and Shop Forum[Web Shop] Nippon-Yasan #3

  • Denay
    DenayRegular Boarder • lv10
    Offline54 replies
    #221
    13 days ago
    soja13 days ago#97924878That's curious. I wrote them a mail today as well.
    ...No Reaction. *surprise surprise*
    Also no status update on my old order (they definitely don't have the figure anymore) nor the new order that I created yesterday (where I told them they should take the old order's money and use it as payment for the new order).
    It seems the mail trick does not always work.
    Daily reminder:
    Nippon Yasan is STILL GARBAGE.


    Just got tracking number.

    Try ALL mail adresses. xD are 46 adresses.
  • Kam
    KamRegular Boarder • lv19
    Online214 replies
    #222
    12 days ago • Updated 12 days ago
    Denay13 days ago#97932141Just got tracking number.
    Try ALL mail adresses. xD are 46 adresses.

    Guess I'll be doing that, as just the first few gives silence.
    Edit: Got at least an auto-reply "ticket made" email this time.
  • KingOfNothing
    KingOfNothingRegular Boarder • lv6
    Offline9 replies
    #223
    12 days ago
    Xpna12313 days ago#97932109Again, they haven't stopped sending out parcels since last year, they haven't tried to trick anybody or do anything actually shady . They've always done these sales a couple of times a year.
    The money isn't stolen , its in limbo due to their incompetence. There's 0 reason to think that they won't eventually either ship out or refund orders. They've always had shitty communication and poor customer service.


    Sorry to barge in like this but the money we paid is not stuck in a limbo, is in their pockets. If we don't get what we paid for it is a scam.
    So, after the PP expires, I don't feel discomfort saying that they stole my money.
    Prove me wrong but after 14 months, 82 tickets unanswered, and even the phone number of CS being "temporarily" unavailable, it is well beyond incopetence.
  • Xpna123
    Xpna123Regular Boarder • lv7
    Offline33 replies
    #224
    12 days ago • Updated 12 days ago
    KingOfNothing12 days ago#97932248Sorry to barge in like this but the money we paid is not stuck in a limbo, is in their pockets. If we don't get what we paid for it is a scam.
    So, after the PP expires, I don't feel discomfort saying that they stole my money.
    Prove me wrong but after 14 months, 82 tickets unanswered, and even the phone number of CS being "temporarily" unavailable, it is well beyond incopetence.


    The first definition of steal provided by google is:
    take (another person's property) without permission or legal right and without intending to return it.

    There's nothing to point towards the fact that nippon yasan intends to not eventually send all orders(or refund orders for items they cant fulfill- again incompetence , there's no maliciousness as far as i can see), they have been sending&refunding random orders for people that are over a year old.
    If the intention was to steal they wouldn't have done this.
    They don't actually even state in what time frame they will dispatch items, so you can't even argue they've been deceitful.
    I'm not sure what you can use to describe their lack of organisation,ability to communicate & ability to fulfill orders within a resonable time frame while still operating besides incompetence.

    Also FYI , I've always disuaded people from using them for years since they refused to offer a return on a manufacturers defective item. I just think its wrong to incorrectly state they're being malicious.
  • XorKoS
    XorKoSRegular Boarder • lv11
    Offline13 replies
    #225
    12 days ago
    You guys should not forget that most people that are on this thread, are here because they currently have a problem with NY, yes they are terrible in terms of handling things, support and even packaging, but I personnaly got over 20+ figures from them over the years.
  • KingOfNothing
    KingOfNothingRegular Boarder • lv6
    Offline9 replies
    #226
    12 days ago
    Sorry,
    my reply wasn't meant to attack you so I apologize if it seemed so.
    In my country, in legal terms, in a sale if the buyer doesn't get the goods and the seller keeps the money it is a fraud and if the seller disappears it becomes fraud for the purpose of theft.

    Cannot categorize their attitude, but whatever they are doing, it is done willingly. I cannot stop thinking that their lack of communications is simply a tactic. Why reactivate the completely useless voice chat when you are having problems with communications? We all know how bad it works, no?

    Just my opinion. I really wish we get our stuff.

    P.S.: some of the mail addresses from the N-Y domain of the list above seems to not be working anymore. My mail provider keeps sending me communications of failed delivery.
  • badbob001
    badbob001Regular Boarder • lv4
    Offline19 replies
    #227
    12 days ago
    Xpna12313 days ago#97932109The money isn't stolen , its in limbo due to their incompetence. There's 0 reason to think that they won't eventually either ship out or refund orders. They've always had shitty communication and poor customer service.

    I would consider it money stolen if they cancel an order and issue store credit instead of refunding to the original payment method.
  • Xpna123
    Xpna123Regular Boarder • lv7
    Offline33 replies
    #228
    12 days ago
    KingOfNothing12 days ago#97932313Sorry,
    my reply wasn't meant to attack you so I apologize if it seemed so.
    In my country, in legal terms, in a sale if the buyer doesn't get the goods and the seller keeps the money it is a fraud and if the seller disappears it becomes fraud for the purpose of theft.
    Cannot categorize their attitude, but whatever they are doing, it is done willingly. I cannot stop thinking that their lack of communications is simply a tactic. Why reactivate the completely useless voice chat when you are having problems with communications? We all know how bad it works, no?
    Just my opinion. I really wish we get our stuff.
    P.S.: some of the mail addresses from the N-Y domain of the list above seems to not be working anymore. My mail provider keeps sending me communications of failed delivery.


    I didn't feel like its a personal attack so no worries. as I said I'm no fan of them either, literally only used them because my friend in Japan became busy and I didn't want to bother him.
    Maybe it's the language barrier but stealing = theft which hasn't actually occurred until they disappear with your money.
    They never said when they'd dispatch but they haven't sent things in a reasonable amount of time either.
  • Xpna123
    Xpna123Regular Boarder • lv7
    Offline33 replies
    #229
    12 days ago • Updated 12 days ago
    badbob00112 days ago#97932356I would consider it money stolen if they cancel an order and issue store credit instead of refunding to the original payment method.
    They've been doing this for years, you had to contact them previously and they'd refund you. Either way that doesn't equate to stealing, despite being scummy. My issue is only with the wrongful labelling as theives. They are a lot of things but they haven't yet closed up shop and ran off with people's money when they easily can.
  • lorycia
    loryciaRegular Boarder • lv8
    Offline145 replies
    #230
    12 days ago
    Xpna12312 days ago#97932264They don't actually even state in what time frame they will dispatch items, so you can't even argue they've been deceitful.Have you read their terms and conditions?
  • Xpna123
    Xpna123Regular Boarder • lv7
    Offline33 replies
    #231
    12 days ago • Updated 12 days ago
    lorycia12 days ago#97932438Have you read their terms and conditions?

    Yes they use vague terminology such as "Pre-orders are sent from the day of the official release in Japan. " which doesn't mean that they will send on release, just that is the earliest they will start to send.
  • IvanStrife123
    IvanStrife123Regular Boarder • lv12
    Offline2 replies
    #232
    12 days ago
    Is there any way to get money back from them without paypal?
    I have been stupid and I paid for my orders directly via credit card.
    I have 3 figures that they did not ship to me, and I have waiting for ticket response over two monts. Live chat is useless. Worst part is that my figures was on sale after that, now they are not in stock, and I dont even have preperatin in progress status
  • T2fan
    T2fanRegular Boarder • lv10
    Offline48 replies
    #233
    12 days ago • Updated 12 days ago
    Xpna12312 days ago#97932264The first definition of steal provided by google is:
    take (another person's property) without permission or legal right and without intending to return it.
    There's nothing to point towards the fact that nippon yasan intends to not eventually send all orders(or refund orders for items they cant fulfill- again incompetence , there's no maliciousness as far as i can see), they have been sending&refunding random orders for people that are over a year old.
    If the intention was to steal they wouldn't have done this.
    They don't actually even state in what time frame they will dispatch items, so you can't even argue they've been deceitful.
    I'm not sure what you can use to describe their lack of organisation,ability to communicate & ability to fulfill orders within a resonable time frame while still operating besides incompetence.
    Also FYI , I've always disuaded people from using them for years since they refused to offer a return on a manufacturers defective item. I just think its wrong to incorrectly state they're being malicious.


    For me they are thiefs, 2 orders lost in transit, after fews inquiry update they disappeared + remain blind over to all my tickets till now and that happened before covid issue.

    I trusted in them and did not open PP dispute, so if that not called "intended" what is it ?

    Atm NY is the only webshop that always use covid as an excuse to their lack of communication, fullfill orders, ect.
  • lorycia
    loryciaRegular Boarder • lv8
    Offline145 replies
    #234
    12 days ago
    Xpna12312 days ago#97932440Yes they use vague terminology such as "Pre-orders are sent from the day of the official release in Japan. " which doesn't mean that they will send on release, just that is the earliest they will start to send.This is true. But when you look further in the paragraph for delivery the have clear dispatch times, especially for the TL shipping method which i was using for all my orders until they dispanded it: two weeks, maximum depending on the date of the order until they ship the stuff. It is not unreasonable to assume they could ship everything wihtin this timeframe even with other shipping methods. With TL those times usually worked for me until 2019

    Even with covid going around you can't deny, that it has same bad taste if your wait time increases from weeks to years without reason (because other shops can pull it off even with covid). I am not saying, they don't ship stuff once in a while, but from an buyer perspective all they did in the last two years looks really shady.

    Xpna12312 days ago#97932429Maybe it's the language barrier but stealing = theft which hasn't actually occurred until they disappear with your money.In other words if i take all your money it is no theft as long as i don`t run away? I guess your definition is not correct. Stealing is rather the illegal appropriation of third-party property. And this applys to:
    badbob00112 days ago#97932356I would consider it money stolen if they cancel an order and issue store credit instead of refunding to the original payment method.As long as they don`t give you the option to switch from points to paypal. So for me this is theft, because they took the money while i got nothing of value in return (pls don't argue with me that the points have value. They don't have).

    And on my side i can only say that they did refund me via the used payment method before 2019 with other older orders. But since TL went down, they startet (at least for me) with those stupid points.

    Maybe we just don`t agree in this matter, but from my viewpoint they have been, even with bad customer support, decent before 2019. Now they are on a path were i can't recommend them anymore.
    It is a shame, because they could be really good :/
  • Xpna123
    Xpna123Regular Boarder • lv7
    Offline33 replies
    #235
    12 days ago • Updated 12 days ago
    lorycia12 days ago#97932507This is true. But when you look further in the paragraph for delivery the have clear dispatch times, especially for the TL shipping method which i was using for all my orders until they dispanded it: two weeks, maximum depending on the date of the order until they ship the stuff. It is not unreasonable to assume they could ship everything wihtin this timeframe even with other shipping methods. With TL those times usually worked for me until 2019
    Even with covid going around you can't deny, that it has same bad taste if your wait time increases from weeks to years without reason (because other shops can pull it off even with covid). I am not saying, they don't ship stuff once in a while, but from an buyer perspective all they did in the last two years looks really shady.


    Those are delivery times from when they dispatch, this is different from dispatch time which they don't actually specify. These are two different things.
    I never said it was unreasonable to assume that they would continue to dispatch in a timely manner during covid, as many companies have done. I agree with you that its shady, I've said they're being scummy etc already.

    lorycia12 days ago#97932507In other words if i take all your money it is no theft as long as i don`t run away? I guess your definition is not correct. Stealing is rather the illegal appropriation of third-party property.
    No that's not what i said or how it works. The whole definition sent in my previous comment must be used, so they need to take the money initially without your consent/legal right, which didn't happen and then they need to show that they don't intend on returning it which again they've done the opposite of.


    lorycia12 days ago#97932507"As long as they don`t give you the option to switch from points to paypal. So for me this is theft"

    Again, that's not how the English language works, you can't come up with your own definitions of words. I've had vouchers as far back at least 2018(definitely before that but I can't see any vouchers from before then) for refunded orders, I had to ask for a paypal refund each time I recieved them.
    quote=lorycia;1623426652;97932507]Maybe we just don`t agree in this matter, but from my viewpoint they have been, even with bad customer support, decent before 2019. Now they are on a path were i can't recommend them anymore.
    It is a shame, because they could be really good :/


    As i stated in my previous comment, I have always tried to stray people away from using them , simply because their after sales support sucked.


    T2fan12 days ago#97932464For me they are thiefs, 2 orders lost in transit, after fews inquiry update they disappeared + remain blind over to all my tickets till now and that happened before covid issue.
    I trusted in them and did not open PP dispute, so if that not called "intended" what is it ?
    Atm NY is the only webshop that always use covid as an excuse to their lack of communication, fullfill orders, ect.


    Whilst your situation is much worse than most others, they did still send the items, you being ignored isn't anything unique to you, they are ignoring everyones tickets. I wouldn't call it stealing even then as it's still largely due to their incomeptence, they most likely haven't even read any of your messages so aren't aware that the item is lost.

    IvanStrife12312 days ago#97932447Is there any way to get money back from them without paypal?
    I have been stupid and I paid for my orders directly via credit card.
    I have 3 figures that they did not ship to me, and I have waiting for ticket response over two monts. Live chat is useless. Worst part is that my figures was on sale after that, now they are not in stock, and I dont even have preperatin in progress status

    Depending on the country you live in , your card provider may provide the option to chargeback via them, its a longer process than paypal but it does eventually get you your money back in cases like this where the seller hasn't sent the item in a reasonable amount of time and is ignoring you.
  • T2fan
    T2fanRegular Boarder • lv10
    Offline48 replies
    #236
    12 days ago • Updated 12 days ago
    Xpna12312 days ago#97932827
    Whilst your situation is much worse than most others, they did still send the items, you being ignored isn't anything unique to you, they are ignoring everyones tickets. I wouldn't call it stealing even then as it's still largely due to their incomeptence, they most likely haven't even read any of your messages so aren't aware that the item is lost.


    Of course they aware about items losted, 1st order lost was in 2019, at first they shared update with me only when i ask, after 2 months comes the copy paste "wait for Japan post office" then they just stopped to answering and close my tickets. 2nd order lost happened in early 2020, same scenario...

    Its not incompetence but clearly show they intended to get the compensation to their pocket.
  • Xpna123
    Xpna123Regular Boarder • lv7
    Offline33 replies
    #237
    12 days ago
    T2fan12 days ago#97933942Of course they know about items losted, 1st order lost was in 2019, at first they shared update with me only when i ask, after 2 months comes the copy paste "wait for Japan post office" then they just stopped to answering and close my tickets. The 2nd order lost happened in early 2020, same scenario...
    Its not incompetence but clearly intended to get the compensation to their pocket.

    Oh yeah they pulled the same shit with me when an item was damaged. After sales has always been shitty and unacceptable nothing new.
  • soja
    sojaRegular Boarder • lv11
    Offline32 replies
    #238
    12 days ago
    Xpna12313 days ago#97932109Again, they haven't stopped sending out parcels since last year, they haven't tried to trick anybody or do anything actually shady . They've always done these sales a couple of times a year.
    The money isn't stolen , its in limbo due to their incompetence. There's 0 reason to think that they won't eventually either ship out or refund orders. They've always had shitty communication and poor customer service.


    "they haven't tried to trick anybody or do anything actually shady" ???????
    WUT?

    SCAM = a confidence game or other fraudulent scheme, especially for making a quick profit; swindle.

    There are literally HUNDREDS that have been SCAMMED by NY.
    There is a Facebook group just for them.
    This is DEFINITELY NOT just bad customer support.

    And just because now some packages go through without issue doesn't erase the past / present scamming.

    I am not sure why you defend these scammers so much.


    XorKoS12 days ago#97932269You guys should not forget that most people that are on this thread, are here because they currently have a problem with NY, yes they are terrible in terms of handling things, support and even packaging, but I personnaly got over 20+ figures from them over the years.

    MOST of the scammed people have kind of given up by now or do not comment here anymore.
    And most of the people commenting here are the ones that saw the sale.
    I saw the sale.
    Hell, I tried to use the money I already gave them and get one of the figures in the sale. No luck.
    Believe me: there are a lot of burned people still.

    And frankly, this sale is making me dislike NY even more.
    All these amazing sales (which are so low it's shady) ...and I won't and can't touch it due to my experience.
    And then I read all these lucky comments that got their super cheap figure.
    -_-
  • lorycia
    loryciaRegular Boarder • lv8
    Offline145 replies
    #239
    12 days ago
    Xpna12312 days ago#97932827Those are delivery times from when they dispatch, this is different from dispatch time which they don't actually specify. These are two different things.Yes you`re right, delivery and dispatch are two different things. But i was referring to what they wrote at the end of the paragraph:
    NYAdditional information on sending:
    - Every Thursday the Transit-Logistique shipment will be made.
    - Orders placed on Monday before 9am (Japanese time) will be sent on Thursday of the same week
    - Orders placed on Monday after 9am (Japanese time) will be sent on the Thursday of the following week.
    This is a clear regulation on how and when they dispatch items (for the TL shipping i was referring to), not the needed delivery time. The 8-10 days delivery are additional. You`re right there are no dispatch times for the other shipping methods. But this was my point: there is no reason why they should need more time for other shipping methods.Xpna12312 days ago#97932827No that's not what i said or how it works. The whole definition sent in my previous comment must be used, so they need to take the money initially without your consent/legal right, which didn't happen and then they need to show that they don't intend on returning it which again they've done the opposite of.
    Again, that's not how the English language works, you can't come up with your own definitions of words.
    Ok maybe i exaggerated a bit with my example; let`s take a step back:
    Xpna12312 days ago#97932264The first definition of steal provided by google is:
    take (another person's property) without permission or legal right and without intending to return it.
    -> Yes they have received the money with permission (under the condition that the order is delivered).
    -> but the condition was not fulfilled, even after a long waiting period (The question is, what is a reasonable waiting period?)
    -> their refund in points instead of the original payment method is practically useless. Furthermore let`s have a look at their cancellation paragraph:NYCancellation

    Any order is final. The Seller does not accept any cancellation on orders or pre-orders already paid. The Buyer makes an order only if he is sure of his purchase. However, in the case of an exception, if a cancellation of a paid order/pre order must be granted, we wil proceed with the refund. First, we will refund by the same method of payment. Secondly, if for some reasons it's impossible for us, we will refund the order/ pre order by a voucher/store credit equivalent to the value of the order/pre order in yen at the time of payment, or we will process to the shipment fo the pre order/order.
    You could now argue that we have agreed to the alternative refund via points only if the original method does not work. True.
    However, as long as we are not given any reasons why only the points refund works and considering the long wait period without any honest communication, I have to assume that NY is deliberately withholding the money for their own profit, as they could theoretically repeat this at will with each subsequent order.
    Even if the first part of the definition (without permission) doesn't apply, it's still theft to me until NY proves otherwise, that they don't keep the money or ship the item ordered.Xpna12312 days ago#97932827I've had vouchers as far back at least 2018(definitely before that but I can't see any vouchers from before then) for refunded orders, I had to ask for a paypal refund each time I recieved them.It should have been the other way round, as in their terms it is written, payment method first, points only if not possible.
    Xpna12312 days ago#97932827As i stated in my previous comment, I have always tried to stray people away from using them , simply because their after sales support sucked.Conclusion: NY is trash. Lesson learned.
  • XorKoS
    XorKoSRegular Boarder • lv11
    Offline13 replies
    #240
    12 days ago • Updated 12 days ago
    soja12 days ago#97933987
    And frankly, this sale is making me dislike NY even more.
    All these amazing sales (which are so low it's shady) ...and I won't and can't touch it due to my experience.
    And then I read all these lucky comments that got their super cheap figure.
    -_-

    If you have no more hope for your past order, try to use the big sale, using the PayPal trick and see if you get your figure, if not just chargeback.
    I personnaly always eyed ITEM #604482, for once there is a super nice sale on this figure that was initially expensive with very high shippping cost, so i tried, i used the PayPal trick, used PayPal, and i'm ready to chargeback when needed.

    Figure is already in preparation.
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