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MFCrecieved a figure which was not like it was described?

  • Jayceeyej
    JayceeyejRegular Boarder • lv9
    Offline9 replies
    #1
    3 days ago • Updated 3 days ago
    Hey. First time posting here. Recently i had bought a figure here from a user that sold it to me. It was described as ’like new’. The transaction was done through paypal with the buyer safety option thing. However, when the figure got here the hair had chipped paint and the base was scratched. I tried contacting the seller but they have not replied for around 2 days give or take a few hours. At this point, what do i do? As kind as they were, i still recieved an item that was not ’like new’. I dont wanna hurt this seller by any means, but i would like my money back. I just dont know how to go about it. Thanks.
  • ProbablyANinja
    ProbablyANinjaRegular Boarder • lv11
    Offline45 replies
    #2
    3 days ago
    You typically have 180 days from the transaction to take out a Paypal claim, I believe. That should give you plenty of time to figure out what you want to do. Just note, if you do take out a claim, once you close a claim for a transaction, you can never reopen it. So make sure you've gotten it 100% resolved before that.

    But...I would try to get in contact with them first to give them the benefit of the doubt.

    Check their MFC profile. Unless they've disabled the option, it should say when the last time they were online was. Granted, that doesn't guarantee they checked their messages. Give them a few more days to respond. Maybe send them another email to ask if they saw your message. Be sure to be courteous and not accusing!

    Check the comments on their profile. What are people saying?

    Pretty sure there's a buyers/sellers club of some sort on here where people can give feedback. Can't remember the name of it though, but you could also search for their username there.

    Also, was the box already opened when you got it? If so, I definitely wouldn't consider that "new."
  • Neep
    NeepRegular Boarder • lv7
    Offline9 replies
    #3
    3 days ago
    Ninja has said pretty much everything that can be said. Would like to add on that even if they have the last online disabled you can see when they were online through their ads.

    ProbablyANinja3 days ago#98566092You typically have 180 days from the transaction to take out a Paypal claim, I believe. That should give you plenty of time to figure out what you want to do. Just note, if you do take out a claim, once you close a claim for a transaction, you can never reopen it. So make sure you've gotten it 100% resolved before that.
    But...I would try to get in contact with them first to give them the benefit of the doubt.
    Check their MFC profile. Unless they've disabled the option, it should say when the last time they were online was. Granted, that doesn't guarantee they checked their messages. Give them a few more days to respond. Maybe send them another email to ask if they saw your message. Be sure to be courteous and not accusing!
    Check the comments on their profile. What are people saying?
    Pretty sure there's a buyers/sellers club of some sort on here where people can give feedback. Can't remember the name of it though, but you could also search for their username there.
    Also, was the box already opened when you got it? If so, I definitely wouldn't consider that "new."
  • Jayceeyej
    JayceeyejRegular Boarder • lv9
    Offline9 replies
    #4
    2 days ago
    Thanks, i did end up getting in contact with them. I sent photos back and now im waiting for the next course of action. Just hoping they will refund me :(
  • Jayceeyej
    JayceeyejRegular Boarder • lv9
    Offline9 replies
    #5
    2 days ago • Updated 2 days ago
    Update: seller sends back images they took before they shipped the figure to me. And i immedietly notice the scratch on the base and point it out, but they said my scratch was bigger.
    Either way, the scratch is there, so the item was not like new on the photos they sent me.
    The base is see through acrylic so putting it on a white surface made the scratches not very visible on their photos.
    I also own a white table so i only noticed it when i picked her up and she was on my grey floor.
    The seller also does not show the top of the head in the images they sent me, which i assume was just something they forgot to take a picture of or just didnt really feel the need to.
    They are telling me the item may have been damaged during shipping, but isnt it the sellers responsibility to package the figure well even if it was damaged during shipping?
    They didnt really put any protection on the figure itself, some plastic on the figure, the inner plastic that holds everything together and the outer box with bubblewrap. But there is no way that protection with plastic can even allow a scrath like that to happen..?
    What do i do now…?
    It seems like they are not allowing me a refund here. I really do not want to open a paypal dispute, but if they still refuse even after sending me an image of a DAMAGED base for an item that was described as LIKE NEW, then i guess i will have to.

    They are agreeing that the scratch is there before shipping but they dont want to refund me because the figure appears to be more damaged when it arrived to me. This is not true, i simply used my phone flashlight to check for damages on the base which the naked eye can not see and i immedietly noticed even more scratches :/. Can someone please let me in on how to solve this?
  • hiphopninja
    hiphopninjaRegular Boarder • lv5
    Offline5 replies
    #6
    2 days ago • Updated 20 hours ago
    You're being scammed. Open a case on PayPal and do not close it by yourself under any circumstances, in that case you can't open a new one. Describe the problem, upload screenshots of the chat. The seller already said the scratch was there before, while having sold the figure as near mint - you're in the right here, do not let him fool you.

    In the 2nd or 3rd stage of the paypal case, you'll probably be asked to ship it back. It's important that you send it back with tracking enabled, otherwise you've lost right there.

    You should have your money back in a 2-3 weeks.

    Even if the person didn't have the broken parts before, it's the sellers responsibility to upholster the goods.


    Only if the seller upholstered the goods enough and it still broke >while< shipping, the sellers doesn't have to take it back.
  • Jayceeyej
    JayceeyejRegular Boarder • lv9
    Offline9 replies
    #7
    2 days ago
    hiphopninja2 days ago#98613861You're being scammed. Open a case on PayPal and do not close it by yourself under any circumstances, in that case you can't open a new one. Describe the problem, upload screenshots of the chat. The seller already said the scratch was there before, while having sold the figure as near mint - you're in the right here, do not let him fool you.
    In the 2nd or 3rd stage of the paypal case, you'll probably be asked to ship it back. It's important that you send it back with tracking enabled, otherwise you've lost right there.
    You should have your money back in a 2-3 weeks.
    Even if the person didn't have the broken parts before, it's the sellers responsibility to upholster the goods.
    Only the person upholstered the goods enough and it still broke >while< shipping, the sellers doesn't have to take it back.

    Thank you. I opened a paypal dispute and paypal is now taking care of it. I explained everything and uploaded all the logs and photos. It baffles me how this person sent me images of the figure WITH a scratched base as PROOF that it was not broken. I immedietly pointed it out and they still refused a refund because mine somehow looked worse to them. They still scammed me and said themselves ’ok i admit there are scratches or two but yours looks worse’. It still means u sold me a BROKEN figure. THAT is no way a mint condition figure.
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